Greenway Dodge - Orlando, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
Hi, I live in Ft Myers and called this dealer checking to see if they had a 2006 dodge ram mega cab mineral gray. I was asked for my name and phone number and the female Danielle told me that she would call back. She called within the hour and told me that she has great news. The vehicle that we are looking for, they have in stock. I said are you sure it's the color and a 4x4. She said yes, I then put my husband on the phone and we traveled to orlando to see this vehicle. She had put Dan in sales to meet with us. My husband spoke to him prior to us getting to the dealer and my husband was asking him what options the truck had he said 6 cd player and would give us the rest of the info when we arrived. When we walked in they first have so many people working in sales sitting doing nothing. We had asked for Dan and they asked if we had an appointment. We said no but he know's that we would be here before the dealership closed. He then walked us outside looking and looking and I knew that we would not find what we were told. He said well there's a red one and a silver but he can't seem to find it. I told him go inside and grab the key and push the alarm we would find it like that. He then comes out and said they transferred it. I said what within the hour. I said this is BULL. You reeled us in and then he said take a look at the silver I said not interested in silver and it is all scratched. He said will fix that. I said guess again. I can't believe a dealership would do this scam tact. I am so angry that they would waste are time. I then called to speak to the manager but he was not in. They told me to call in the morning. I did and they told me Bob was away for 10 days. I then spoke to Shawn, a manager and he took the message. I then had a call back to check how their service was I said very poor. Explained what happened. She said she was sorry. The next day I had a call back from Danielle. Danielle was the one who lied to get me in the dealership and I told her she was a liar and I don't want anyone calling me ever again from Greenway Dodge and hung up the phone. Bad Business!
Buyer beware of scams!
Submitted by: Withheld by request - no verification contact supplied
Number of dealership visits=1, Last visit date=1-9-2007, Date report submitted: Jan 30 19:29:13 EST 2007

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
On 05/13/2006 I brought my 2001 Chrysler 300M in for A/C Repair. The A/C was fixed promptly and works fine however when I picked up the vehicle I was told that during the repair the center console cup holder was broken. James Nadeau noted the broken cup holder on the invoice and I was told the part had been ordered and that James would call when the part arrived. After a week I began to wonder if the part had arrived yet and gave James a call. I was told he was busy and the receptionist took my name and number and told me James would give me a call in a few minutes. James called me back and said he did not see that the part had been ordered yet. (Strange because it said "ordered" on the original invoice). James said he would order the part right away. After another week I called again to check on the status of the ordered cup holder. Again James was busy and I was told he would call me back. A few more days passed and I called again, James was busy and could not speak with me. However, this time I asked to speak with the manager I was immediately put on with another sales advisor (not the manager I had requested). He asked who I was looking for and immediately I was speaking to James. Apparently the receptionists are to tell you James is "busy" all the time whether or not it is actually true. James again assured me he would order the part immediately (it still had not even been ordered yet). A few more days passed and I called again. I asked for the service director and was transferred to Brian Hessler, who is the service director. Brian was courteous and understanding. He told me he would call me back in a few hours after he had resolved the issue. Three hours later I had still not received a call. I called again and was told Brian was out to lunch, so I left my name and number again. A few minutes later Brian called me back, he proceeded to lecture about not giving him enough time to resolve the issue. This time Brian was very rude and talked down to me the whole conversation .
Mr. Rodriguez needs to train his employees in proper customer service. It would also behoove him to hire honest and trustworthy personnel if
he wishes to maintain his good reputation with the community.
The following is the last conversation I had with the (bipolar) Brian Hessler.... Brian asked "what day would you like it fixed?". I said "I work weekdays so it will have to be saturday" Brian said "I'd rather not".Brian's response when ask "What else are you going to do for me after
not having the cup holder for a month?" . Brian's response "I don't compensate people for inconveniences sir."
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=06/02/2006, Date report submitted: Jun 2 16:48:56 EDT 2006

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Fast Friendly service Compared to dealers in charlotte,was in for waterpump on 99 1500 and hoses and flush and quoted over thephone and out in 3 hours. great Service Dept !!!!!!
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=1/15/05, Date report submitted: Jan 23 19:57:00 EST 2006

Sales=Good, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I had to bring my truck in 4 times to get the transmission coolant line recall completed. It took 3 trips to get the radio fixed. They were unwilling to help with the exhaust smell in the cabin problem. I had to research the plug part numbers and buy them from the parts department myself. I tried everything to work with them and after the third visit began dealing directly with the VP of Operations. He wasn't much better than the service advisor. Their problem is process related and systemic. Until they overhaul the service dept. I would strongly encourage everyone to use one of the other five star dealers in Orlando.
Great truck overall. The deal I bought it from has horrible service. The dealer I'm using now is doing a decent job.
Submitted by: Withheld by request
Number of dealership visits=6, Last visit date=7/04, Date report submitted: Nov 19 08:33:45 EST 2004

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

Top of Page

DodgeRam.info Home

This page was edited on: February 16, 2007