Jerry Ulm - Tampa, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
My son was looking for an SRT-4 for quite a while a friend of his had bought there new vehicle there and said the sales person was very pleasurable to deal with. The dealership was also very customer friendly and the Owner was on site each day. So my son went first to see if this was true. They did not have the specific vehicle he wanted(color) so they told him they could get the one he wanted,and give him a good price. So the next day I went with him to see if they stood behind there word. We got the deal we were looking for and picked up the car the next day. If you would like to have a good experience see the sales person we used Pat Scaglione.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=1-14-04, Date report submitted: Jan 24 19:01:29 EST 2005

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I went to Jerry Ulm Dodge to buy a Neon. I love that beautiful Solar Yellow color. I dealt with some sales person who immediately assumed that I have bad credit because I am African American, and I drove up in a 1978 Cadillac Broham. They laughed at my car as I got out of it. All I wanted was a Solar Yellow Neon. Not a Viper. Not even a Caravan. Just a Neon. I felt humiliated, degraded. This is all I have to say is I think there is some racial tensions at Jerry Ulm. I ended up buying my solar yellow Neon SXT at Brandon Dodge. I found out that an African American owns that establishment. Thank you. God bless.
LaWanda
Number of dealership visits=1, Last visit date=1-14-04, Date report submitted: Jan 24 13:38:55 EST 2004

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I located a used vehicle online and had been in contact with the internet sales person, Mark Silva.
I lived 150 miles away from the dealership, and I explained to Mr Silva the long distance we would be traveling to purchase this vehicle. He described the vehicle as "immaculate" and a "9" on a scale of 1-10. On more than one occasion he assured me the vehicle was in excellent condition. Once we got there, it was only a matter of seconds that my husband and I realized the disgusting condition the vehicle was in. It had major exterior body flaws, and the interior was terribly stained. The general sales manager admitted that the vehicle shouldn't have even been on the lot. Needless to say, they didn't get a dime of our money! Mark Silva was either purposely deceitful, or too lazy to inspect the vehicle before we made the 3 hour drive! I even had to demand an apology from him before I left! Total jerk! Stay away from the crook!
Number of dealership visits=1, Last visit date=6-20-03, Date report submitted: 22 Jun 2003 21:13

Sales=Excellent, Service=Avoid, bought there=Yes, scv_there=Yes,
I had to make a complaint to the manager because the service representative didn't respond or keep me posted about the status of my vehicle. there was a sloppy job done. now i have to search for a new dealership to complete the job. I'm very disappointed that i spent my money at this dealership i will be filing a complaint.
Number of dealership visits=1, Last visit date=3 days ago, Date report submitted: 27 Apr 2003 09:13

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I walked in with a smile and my checkbook ready to make a deal and not only was I not even invited inside to discuss a deal I was insulted yelled and cursed at and told to leave because I was adamant about a price that was reasonable and they just would not try to make a deal. If you ever visit Jerry Ulm, which I don't recommend, don't ever work with Jeff Hunt, not only was he rude but he walked away from and slammed a door in mine and my girlfriend's face because he was not willing to make a deal and got nervous when I actually knew what I was doing.
Number of dealership visits=2, Last visit date=April 19 2003, Date report submitted: 20 Apr 2003 21:21

Sales=Avoid, Service=Excellent,
Would not buy a tricycle from these guys on a matter of principle. Here I am with $45k in hand on behalf of a family member looking for a specific Ram config, and the boss tells his rep that he can only sell what he has on the lot. In other words he couldn't have been bothered doing a search for specifically configured vehicle. Obviously I went and purchased elsewhere. Business must be too good to deal with a cash customer. Wake up!
Service, excellent, on my own 2500 diesel 4x4. Probably the best service experience I have had world-wide in 30 years. Performed four warranty claims, one out of warranty for the fuel sender unit. They obviously know how to deal with their Chrysler CC....... Knowledgeable, friendly, professional. Happy to dig up specs for anything out of the ordinary.
Number of dealership visits=7, Last visit date=12/01, Date report submitted: 21 Sep 2002

Sales=Excellent, Service=Don't Know,
Back in May of 2000 I wanted to upgrade from my Ford Ranger. After a very unpleasant experience at Plaza Dodge of Holiday, I decided to give Jerry Ulm a shot (a bit out of my way but I wanted some service. Not the run around game). I'm glad I did. We were unable to do a deal on a new truck but with some effort and elbow grease (and a few extra bucks from me) we were able to put together a deal on a used 1999 Ford F150. I knew I'd be back.
This time I got me a brand spankin' new 2002 Dodge Ram 1500 Quad Cab (Flame Red, of course) and boy do I like it. They remembered me and did me right. So much so that my wife bought a brand new 2002 Dodge Stratus the very next day. I think they really like us now. I'd do it again and recommend them to all.
Date report submitted: 27 Aug 2002

Sales=Good, Service=Good,
Ordered 2001 Ram, delivered in fall 2000, was not equipped with same trim as other '2001's' on the lot, seems Chrysler changed trim level on SLT models by deleting some features on 'new' model year. Dealer worked with me to make up the difference. Their 1st trade in offer was $2000 more than any other dealer on my trade. Been back for clockspring recall 3 times, new steering wheel, service scheduling at my convenience, Saturdays, too.
Date report submitted: 01 Jan 2002

Sales=Excellent, Service=Excellent,
Jerry Ulm Dodge is absolutely the best to deal with. Very honest, reliable and definitely a "FIVE STAR" dealership! Sales and service department extremely professional.

Sales=Excellent, Service=Excellent,  no comments offered

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 16, 2007