New Smyrna Dodge - New Smyrna, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
I have never seen a dealer that after taking 1400 dollars of my money and not fixing the problem tell me that if i want my truck to shift any better i should buy a new one. I returned with this truck less than 300 miles after picking it up and was told that the mechanic could not make this transmission jump out of gear. as I'm a fleet mechanic for pepsi in florida i work on trucks daily. I'm told they checked pressures and they were good, well i should not have to foot the bill for parts that did not work. all said and done a bad connection was the problem at the pcm. I have this dodge for the cummins diesel but it seems at 75000 miles the dealer is just looking to take your money. And i had to fix this my self as the service writer would not even think about maybe the mechanic made a mistake. And i spent money that did not fix the problem. If i cannot get 100000 miles out of a diesel truck that's just sad for dodge
Submitted by: Anthony Caltabiano     anthonynewbetter[a]hotmail.com
Number of dealership visits=3 and gave up, Last visit date=11/06, Date report submitted: Sep 11 20:41:00 EDT 2007

Sales=Don't Know, Service=Excellent, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Parts department very competent, however doesn't always have even fairly common parts/accessories in stock. Always lower price than other dealers in the area though, so its worth waiting a day to get the part to save a few bucks.
The service department is top-notch. They repaired my automatic transmission for me, and rebuilt the rear end. All work performed correctly and without trouble. Labor rates fair. I have never left feeling "raped."
Tom and Chuck, service writers, very friendly and personable, and tell it like it is, no BS from them. The shuttle van drivers are fun, reliable, and almost always on time. Louie, the service manager, is a pleasure to deal with, and this guy REALLY knows his stuff. When other dealers had my truck for weeks and couldn't find a problem, I bring it to him, and get it back the next day--fixed right the first time.
This dealership is about 20 minutes farther from my house than the local dealer, Daytona Dodge, but I ALWAYS make the trip. They are worth it.
Number of dealership visits=20, Last visit date=2/1/2004, Date report submitted: Mar 2 02:09:09 EST 2004

Sales=Excellent, Service=Excellent,
I have bought multiple vehicles from this dealership as well as my family. Fred Peacock is the truck manager and the Only person I would will deal with, although the staff there is excellent. Talk to Fred he will give you a straight price and close the deal quickly.
Number of dealership visits=10, Last visit date=11-15-02, Date report submitted: 17 Nov 2002

Sales=Don't Know, Service=Excellent,
Was out of state and wanted 1999 Ram 1500 checked out for power loss and intermittent check engine light. NOTEWORTHY that they were very busy yet got to my truck in the same day and were not able to duplicate problem. They called me where I was staying and asked me if I could take a service tech. out and duplicate the problem for him. I was also unable to get the truck to duplicate problem. No charge but big piece of mind knowing we could continue on without possible damage to truck.
Last visit date=05 Apr 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: September 19, 2007