Planet Dodge - Miami, FL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Setting out on a long trip from Miami I decided to have my Durango serviced. I brought it in to AVOID Planet Dodge Miami a week before I set out on my trip. The first leg of the trip was Miami to New Orleans. I left in the 2002 Durango for a Detail, some AC work and a service. It took a week to do the AC. I was constantly been given the run-around (bs). Then I was told on the phone there were two bad valves in the engine - 47k miles - but they had not got a price. They said they'd call back with the price. They never called back and I could not get through that day to get the price and give the OK because hold times were in the region of 20-40 minutes - being passed around from different people picking up the line on hold. So I drove in rush hour traffic first thing next morning, Thursday, to AVOID Planet Dodge, Miami and gave the go-ahead on the car and asked them to please have it on Saturday. (Total bill estimate by this time: $2,700.00 + taxes). They said Tuesday. I said ok. The way things were going and the obvious lack of care or interest in our situation we called on Monday to make sure all was ok. And after being on hold for a long time we got through to a service person who explained that the cylinder head had not been sent out yet... and it would be an extra 3 days. Now I have to drive to Los Angeles within 9 days of this delay date... ruining my trip. AVOID Planet Dodge, Miami - THESE ..... THEY DONT GIVE A DAMN!
Submitted by: =PJ Lenny
Number of dealership visits=2, Last visit date=April 19 2007, Date report submitted: May 2 11:23:17 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have read all of these complaints and I have to write about my experiences because I cannot believe that people only say the bad things but never say the good things. I have purchased numerous vehicles there since they opened in late 2002 and have been treated like royalty. The service dept has also treated with dignity and total respect for my time. I wish that other people that read this will write about positive experiences as well as negative experiences. The people at planet dodge sincerely care about me when I go there because I am a customer that brings them revenue that helps support their families and people should think about what they write before writing it because it affects people’s lives. This place is the best dodge dealership on the planet and i would recommend this dealer to everyone. Thanks for reading about my experience
Submitted by: Pastor Gonzalez              rodr7074[a]bellsouth.net
Number of dealership visits=5, Last visit date=04/2005, Date report submitted: Jun 18 18:56:43 EDT 2005

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I have been trying to find a dealer to answer a few questions and that I may like give $30,000~$40,000 to, in exchange for my questions TRUTHFULLY answered and having a vehicle with the options I wish to have. I know this is a Dodge Ram truck site but I thought some of my Pre-sales experiences could help others. Upon arrival at the lot entrance you must give your name and type of car you are looking for to gain admittance, OK , some pre sales qualification. After parking, I started walking up to the New Charger and Magnum, the models I've been considering. I was approached by my assigned salesman (pre qualification, remember) who addressed me in Spanish. This alone is not unusual, though annoying it's Miami, but while I am part Hispanic and speak Spanish, I look as gringo as a gringo can be. What came next is what floored me (and while I've had it happen at gas stations, never where I was going to spend large amounts of $$). The salesman did not speak ANY English and seemed upset that I could not communicate with him (I tend to forget my Spanish in situations like this). At this point without any apologies, he bellows across the lot that he needs someone to speak English to "The" gringo, who can't speak a damn word of Spanish. The next salesman was friendly enough but answered all my questions with the wrong answers, not on purpose, but he just didn't understand what I was asking (when is the SRT-8 due to be released). What further compounded the problem was that I could not understand because of his thick accent and that he did not know enough English to understand and answer what I had asked.
Submitted by: Mike Mosher          MikeKeyw[a]yahoo.com
Number of dealership visits=1, Last visit date=5/18/2005, Date report submitted: May 25 14:26:15 EDT 2005

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
I went there to purchase a car because a friend told me about it. I wanted a used car I could pay for fast and that was that. They were very uncooperative! I told them my budget was $8000 and that I did not want to finance. They sold me on cars that were way out of my budget. I finally gave in and bought a used xterra, gave $4000 down and financed about 11000... a week or two later, they call and said the financing did not go through! THat they were going to use my friend as a co-signer... I said no way! and returned the car... to this day I never saw my $4000 again
Submitted by: Giselle
Number of dealership visits=1, Last visit date=09/15/03, Date report submitted: Mar 4 01:38:53 EST 2004

Sales=Fair, Service=Avoid, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Never service your car at this place, they are a paine to deal with and never are on time. I have taken my car there 3 times but only because it is a recurring problem and THEY SHOULD FIX IT FOR FREE. good sales but service blows.
Number of dealership visits=5, Last visit date=12/30//03, Date report submitted: Jan 2 14:23:47 EST 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
So, on Sunday, June 8th, I agreed to purchase a truck and it was delivered to Planet Dodge on Wednesday, June 11th. I love the truck. My previous vehicle was a 1999 Ford Ranger and many of my friends wondered why I did not go with a full-size Ford pickup. I have always felt that Dodge trucks are the best.
On Tuesday, June 17th, the ABS and Brake lights came on after starting the truck. My brother called the service department and was told by Joe, the assistant manager, to bring the truck in. I was assisted by Manny and after nearly three hours of waiting, I read on the paperwork (I was not told nor was I able to receive a copy) that the sensor was fine and the brake fluid was simply low. Of course, I wondered why the fluid would be low in a brand new vehicle that wasn’t even a week off the lot, but I thought nothing of it.
That is until Friday, June 20th, when the lights came on again. I immediately drove the truck to the dealership and once again dealt with Manny. He seemed shocked to find out that the lights were on again and realized that there must be some leak. (No kidding!) After another two hours of sitting in the waiting area, I was told that there was a leak with the master cylinder and it would need to be replaced. Not a problem, I thought. Stuff happens sometimes. Manny proceeded to tell me that the part would be in tomorrow (Saturday) and that the truck would be ready by the afternoon. I told him that I would be back around 4 o’clock. I also asked about a rental car because I didn’t feel that it was all that fair that I had the truck not even nine days and it needed repair. He said that the dealership would pay for one.
Well, after waiting nearly another hour for a representative from Enterprise to return to the office, I wrote Manny a note (he had disappeared) that my mother would simply take me home and that I would return the following day to pick up my truck.
The next day, Saturday, June 21st, I arrived around 3:30 p.m. to pick up my truck. Manny was nowhere to be found and the gentleman working the desk, I believe his name is Marco, tells me he has no way to get in contact with him. (Apparently everyone went home early. The shop closes at 5 o’clock.) I asked about my truck and was told that the part never arrived. Of course, now I’m furious. I began to raise my voice and re-told what Manny had said the previous day. All Marco could tell me was that according to the computer, the part never came.
A gentleman from the service area came in. I didn’t catch his name. He was trying to say that it wasn’t their fault because they have no one on Saturdays to takes the deliveries. By this point, I’m steaming and the man goes “in the back” to check if the part happened to come in. He returned about ten minutes later and said that yes, the cylinder was in and if I would like my truck fixed. Well, to turn a phrase, DUH! I said of course.
Now the gentleman and Marco begin looking for the key to my truck which I had given to Manny the day before. After another thirty minutes or so, Marco returns and tells me that repairing the truck would take too long. It takes nearly an hour and a half to repair this type problem. My mother looked at him and stated, “You haven’t found the key yet.” It was not a question, but Marco replied with a no.
Marco and the gentleman agreed that the truck would be fixed by 3 p.m. on Monday, June 23rd. After my jaw dropped to the floor, they asked if I needed the truck sooner. I said yes and that I would be at the dealership in the morning and would wait. I also then took them up on the offer of a rental vehicle from Enterprise.
Now comes this morning. I arrived at the dealership around 9:30 a.m. and jokingly asked Marco if they had found my key. He then told me to ask Manny. Manny then had no idea what I was talking about. I told him the run around I received on Saturday and that I didn’t appreciate being lied to about the truck being ready on Saturday. He stated that the part arrived late. I then replied that all he needed to do was pick up a phone and call me to tell me that it was not going to be ready. He apologized and went to “the back” to check on the status of the repairs. I told him that I would wait until it was ready.
While I was waiting to return the keys to the rental car, Manny sticks his head and tells me that a part still has not come in and maybe the truck would be ready tomorrow. At that point, all I could see were dots because my blood was literally boiling! I grabbed the keys to the rental and screamed for all the customers to hear, “This is ridiculous!” After calming down a bit, I spoke with Joe, again, the assistant manager and told him that I do not appreciate being lied to. He apologized profusely and does not blame me for being angry. (How can you not when I have only had the vehicle in my actual possession for 8 days in two weeks. The rest of the time it has been sitting in the service department.)
My main complaint is that the leak was not found the FIRST time the truck was brought in. (That was strike one.) Obviously, the fluid had to go somewhere, but hey, we all make mistakes.
My other complaints are about the way customers are dealt with. All Manny had to tell me on Friday was that it takes 2 to 3 days for the parts to come in, so Tuesday will probably be when the truck is ready. I can accept that. I wouldn’t be happy, but I would understand. But to LIE and tell me that it was going to be ready the next day and then the next day just doesn’t cut it with me. (Strikes two and three)
I will NEVER recommend this dealership to anyone I actually care about. (Maybe an enemy or two, but not a family member or friend.) And I am finding it very hard right now to even imagine bringing this truck back to this dealership for any repair work again. Many changes must be made in order for me to return.
Here’s to hoping the vehicle is ready tomorrow. (This is a copy of a letter that I am sending to the general
manager of the dealership and to DaimlerChrylser)
Number of dealership visits=3, Last visit date=June 23, 2003, Date report submitted: 23 Jun 2003 12:41

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I went with my daughter to purchase a Dodge Ram 1500 Quad Cab. We had done extensive research on the vehicle and the prices. When we arrived at the dealership it was raining. We had to ask for a sales person which seemed difficult to find. Finally one came and we were escorted outside in the rain without umbrellas to view the trucks. We walked through puddles and in the rain. Finally I went inside because I was so cold from the rain. The sales person did not seem to be helpful at all. They informed us that the use car manager had already left...and this was on a Saturday before 8pm their closing time. They were very rude. It was very obvious that they did not want to sell a truck they just wanted to leave for the day. I was very disappointed in the professionalism of the sales manager at that time. The lights were off and it wasn't even 8pm.
I feel Dodge should do a complete overhaul of this facility. It really makes a bad name for the company.
Submitted by: Linda Corrigan     The7C{at}aol.com
Number of dealership visits=1, Last visit date=4/26/2003, Date report submitted: 27 Apr 2003 00:59

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 17, 2007