Tom Edwards Chrysler/Dodge - Bartow FL

Visit Geno's Garage for Truck accessories.

Tom Edwards Chrysler Dodge wants to satisfy every customer. If you have a complaint with your experience here, please contact Clint Edwards  Phone: 863-533-0793  Email: rockyare[a]hotmail.com for a resolution to your problem.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
wonderful, caring people
Submitted by: claudia reynolds
Number of dealership visits=2, Last visit date=june 22, Date report submitted: Jul 12 18:05:33 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I just recently purchased a brand new truck from Tom Edwards. It was by far the most relaxing, enjoyable, and best car buying experience I have ever had!!!!!!! My salesman Clint Edwards was kind, and very understanding to my needs and wants for purchasing my truck. There was absolutely no pressure on me to buy, I had such a great experience and such a good deal offered to me, it was to perfect to pass up. Clint also informed that Tom Edwards had won more awards for customer service, satisfaction, and sales than all other polk county dealers combined!!! I can now see why, I highly recommend for anyone to go and visit Tom Edwards for what I believe to be the best car buying experience ever!!!!
Number of dealership visits=14, Last visit date=28 MAY 2004, Date report submitted: Jun 8 15:59:54 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I've just recently found this site, and read some of the comments that other have written. I don't know what kind of credibility this site has or the kind of credibility these people have in the automobile industry, but what I do know is that I have been buying and getting my vehicles serviced at Tom Edwards now for over 10 years and have had nothing but outstanding experiences on both ends. Last time I was there I was walking through the dealership and noticed just how many awards they have won. So I did some research and came to learn that Tom Edwards has won more awards for sales, service, and customer satisfaction than ALL OTHER POLK COUNTY DEALERS COMBINED!!!!!!!! There's obviously a good reason behind that, chrysler just doesn't give these awards away in bowling alley $.50 claw grab game. I personally knew Tom Edward before he passed away, and he believed in doing things the right way, so if you've had a bad experience there it's because some poor excuse for an employee, that probably only worked there a month or 2, didn't give a hoot and didn't realize just what kind of dealership they were working for.
Submitted by: Mario Muchi
Number of dealership visits=12, Last visit date=april 22 2004, Date report submitted: Apr 28 18:36:57 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
These people have always gone the extra mile to make sure I am pleased. They even paid for an AC repair that was not covered by warranty.
Number of dealership visits=10, Last visit date=feb 2003, Date report submitted: Apr 28 18:29:15 EDT 2004

Anonymous, vague complaint deleted
Number of dealership visits=a lot, Last visit date=july, Date report submitted: 14 Aug 2003 12:51:37

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Every time I visit the dealership I receive excellent Service from both the Parts and Service departments. My car buying experience was excellent because it was no pressure, no hassle and honest negotiations.
Number of dealership visits=20, Last visit date=12/2002, Date report submitted: Sun, 11 May 2003 18:48

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
I deal with Tom Edwards on a consistent basis and have had a wonderful sales and service experience. Though no dealership is truly "perfect", I have never known a dealership that is as considerate to their customers as this one. From what I understand, this is a family owned dealership and it shows in the attitudes of the employees there. To those who feel differently about Tom Edwards, I say go and test the waters at other dealerships who sell the Chrysler-Dodge product. You'll find your experience is, oftentimes, much more "painful". I highly recommend Tom Edwards for purchasing and leasing vehicles. They are a top-notch outfit.
Number of dealership visits=4, Last visit date=01/27/03, Date report submitted: 29 Jan 2003 11:24

Sales=Poor, Service=Don't Know,
Some salespeople love to lie, especially to those that they think are stupid or uninformed. I was interested in a 2002 model Caravan. The 2003 models had a rebate available. I asked her if there was any rebate on the 2002's. She wouldn't answer my question, she only said, "I'll ask my Sales Mgr. how much he is willing to lose on the vehicle." My response was, "Why would he sell a 2002 vehicle with no rebate for less than a 2003 that has a $2500 rebate and at a loss to the dealership?" She became angry and arrogant and said, "They are willing to make a sacrifice to move out the 2002's" I walked out on her.
Unfortunately, I had been working with the salesman who handled internet queries (can't remember his name) and he was busy when I popped in. He asked me if I would talk with a saleslady (I can't remember her name either, but she is the only female salesman there). Unlike her, he was decent and straight-talking, always patient with me and answering all my questions (I am a very difficult customer). Too bad that one bad apple spoils the whole barrel, because I will think twice about buying from them from now on.
Evidently, the saleslady thought I was a fool. Only the stupidest buyer would believe that line about losing money on a deal. No dealership will do that and her haughty arrogance and rudeness killed the good salesman's deal (if there was going to be one).
To be fair to Tom Edward's, I must admit that I was having a good shopping experience with them until she stepped in to "help".
Pat Serpas     Anyone may email me at pserpas[a]excite.com if they have any questions.
P.S. The internet makes it easy to learn Dealer's true invoice prices, incentives and factory rebates. Stupid, arrogant and rude salespeople kill deals. Their lies and deceits are easily detected with just a little research. I pray for the day that we have true no-haggle car pricing (instead of the joke of no-haggle pricing like CarMax, et al.) where some company like Wal-Mart comes in and prices 3 or 4% over cost and kills all the independent dealers (who are mostly thieves) just like they killed the mom & pop retailers by making profit off of volume instead of over inflated retail pricing.
Number of dealership visits=3, Last visit date=12-7-02, Date report submitted: 26 Dec 2002

Sales=Excellent, Service=Excellent,
Always a pleasure doing business with these people. Even though I shop other dealers I can never beat their price. Service dept. has always been good.
Ira Rubenstein
Number of dealership visits=6, Last visit date=Oct 2002, Date report submitted: 17 Dec 2002

Sales=Excellent, Service=Excellent,
These are the nicest and friendliest people to do business with I have experienced in a long time. Very down to earth and trustworthy. I have purchased several cars and have used the service department many times. I am always greeted nicely and all problems seemed to be solved smoothly. They did a great job everytime..and the car is always clean after service, I appreciate that!
Number of dealership visits=many, Last visit date=10-20-02, Date report submitted: 22 Oct 2002

Sales=Good, Service=Poor,
Brought truck in to investigate rough running engine at 1400 RPM. They said they rerouted spark plug wires and resealed intake gasket. Problem didn't go away. Went back again. The service manager Mr. Stephen Edwards said they did "everything" possible, but RAM Trucks just run rough. Through Geno's Garage's Website I found Technical Service Bulletin 18-48-98, which explains how to reroute spark plug wires. I very briefly looked under the hood I was able to easily find that prescribed procedure was not followed. The service technician apparently can't read or even brother to look at the pictures.
Talked with the service manger Mr. Stephen Edwards and he told me to bring the truck back again. With TSB 18-48-98 in hand, the technician performed most of the requirements of the TSB, but he still could not look at the pictures. The TSB reroutes spark wires and the coil wire to maintain clearance between wires and ground. It seem pretty simple, but Tom Edwards service department had problems doing it right.
Told Stephen Edwards that I am lucky that spark plug wires are so easily visible. I would not trust this service department.
Number of dealership visits=6, Last visit date=10-11-02, Date report submitted: 11 Oct 2002

Sales=Excellent, Service=Excellent,
If these folks can't satisfy you, then there is something wrong with you. These people are the most caring people I have ever dealt with in the automobile business.
Date report submitted: 15 Jul 2002

Sales=Excellent, Service=Excellent,
Had a wonderful no-hassle sales experience and service has bent over backwards to take care of my needs. I was allowed to take the time I needed to make my decision and was not rushed in any way. This is the best dealership I have ever had the opportunity to do business with.
Date report submitted: 08 Jun 2002

Sales=Good, Service=Avoid,
I bought my 1995 Cirrus new from this dealership and purchased the extended warranty at the same time. This car had constantly had major mechanical problems, including AC and transmission overhaul. The service department put me off repeatedly, never finding a problem when I took it in for evaluation. I finally had to have it towed from home when the transmission malfunctioned (even though I had just had it in for problem)..It was not repaired properly and months later, they continued to deny finding any problem with the car ( My extended warranty was about to expire). I will NEVER buy another Chrysler and will never trade with Tom Edwards again.
Date report submitted: 03 Mar 2002

Sales=Good, Service=Poor,
I Haven't had much dealings with this dealership service dept. but can say everything I have had to have done has had some kind of excuse behind it from them if it was warranty related, If I'm paying they are more then happy to help...Example's are: I have had a constant bounce from rear tires since about 15K, they rebalanced tires and when it didn't fix it they said it's typical of the Quad Cab's and called it the "Club Cab Bounce" that's B.S. if you ask me...secondly is the trans shifts erratically at times but of course never when they have it...Come on now...they had it for 4 days trying to find it... But on a lighter note, I will say my truck was broken into and the weather stripping around the pass doors was tore up real bad, they knew it had been broken into by the damage but didn't hesitate to replace everything damaged including the carpet (water damage) I can't complain there!.

Sales=Excellent, Service=Excellent, This is the BEST automobile dealer I have ever dealt with.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007