Westside Dodge - Jacksonville, FL

Visit Geno's Garage for Truck accessories.

The most recent ratings are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I called to make an appt. for the recall on my 05 durango in April (nothing was wrong with it at the time). They set up a date and time. Looked at the car then said they didn't have the parts (even though they knew they would HAVE to fix it before I even brought it in). Came back on the next appt day. Early morning and they didn't want to finish it that day. But we insisted because we needed it back. The first time that I used the wipers, a month and a half later because it didn't rain, they broke. Jammed against each other. I wasn't able to take it in immediately. Now it's been 4 months since the motor for the wipers was replaced and they are telling me that because they didn't mess with the "transmission" to the wipers that they won't fix it unless I pay a HUGE amount of money ! However, I contacted the customer service line and she called them and they told her that because it had been so long that they didn't think they should be responsible for it. I'm severely disappointed with this dealership. It has made me question my "dream family car" purchase !!!!!
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=08-09-07, Date report submitted: Aug 9 15:29:32 EDT 2007

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Service personnel are very good at their job. Always very clean with my truck, no spilled oil, etc. Also they repaired my daughter's Jeep Grand Cherokee with an oil leak, transmission repair, electronic components. I saw no head scratching as though they didn't know how to correct a problem. (under 100,000 warranty) The sales people are very much informed about the vehicles they sale. I saw no high pressure or sales people trying to sell you something that you don't want when they didn't have stocked what you were looking for.
Submitted by: Hasten S. Sanders
Number of dealership visits=14, Last visit date=February 2007, Date report submitted: Apr 9 15:45:36 EDT 2007

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=1, Last visit date=2/24/04, Date report submitted: Mar 25 13:35:26 EST 2004

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
Have taken vehicle there on 9 different occasions and most of the time have heard "Cannot duplicate" or "What you are hearing is normal." Was told at one time that my vehicle was acting up due to "Driver error" by one of the technicians. That was most definitely uncalled for. In my honest opinion that dealership does not deserve to be a "Five Star" dealership.
Number of dealership visits=9, Last visit date=6/4/03, Date report submitted: 10 Jun 2003 17:21

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: August 17, 2007