Cass Burch Chrysler Dodge Jeep - Quitman, GA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Below will be basic details regarding my experience at Cass Burch. If you would like additional information, please contact me at rmcook26(a)aim.com.

Vehicle was not clean at delivery.
Tonneau cover was not delivered by the date promised.
Tonneau cover was installed by the dealer incorrectly. I explained that it was installed incorrectly. The assistant manager agreed it was installed incorrectly but made no arrangements to correct problem.
Tonneau cover took twice as long to install than quoted.
Tonneau cover ended up scratching rails of truck due to improper installation.
Tonneau cover was adjusted by dealership and scratches were repaired.
Tonneau cover scratched rails of truck worse than before.
Mopar tonneau cover is not worth the price. No handle to raise cover. Lock is difficult/annoying.
Dealer will only repair the scratches and adjust tonneau cover again with manager approval. Manager will not call me back.
Three page complaint submitted to Chrysler on two separate occasions. Chrysler never responded.
Truck sputters when in overdrive. Technician experienced same problem during test drive. Chrysler said that this is a normal characteristic of this vehicle.
Brake lights were not working upon delivery of vehicle. Drove 250 miles before friend told me that no brakes lights were working.
Passenger side mirror was peeling within three months of purchasing vehicle.
Trucks handles extremely rough over bumps.
Salesman gave my number to a person interested in purchasing my trade-in without my permission. This person called me over 40 times.
Incorrect VIN on title. Had to get new title. Chrysler couldn't find my name in the system when I called 800 number because VIN was wrong.
Basically, I feel as if Cass Burch Dealership has sold me a vehicle, then failed to provide service after the sale. Chrysler has failed to set the standard for vehicle and dealer quality.
Recommend that everyone avoids purchasing this vehicle. I highly recommend everyone avoids purchasing any vehicle from Cass Burch. I have purchased plenty of vehicles - both new and used. Trust me when I say, "Take your business elsewhere." Again, feel free to email. I will
respond. I can scan and email all service documents showing service and outcome. I can even email you my three page complaint. MY CONCERNS AND COMMENTS ARE LEGIT!!!!
Submitted by: R. Cook      rmcook26(a)aim.com
Number of dealership visits=5, Last visit date=25 Sep 2007, Date report submitted: Sep 25 19:15:57 EDT 2007

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I'm Active Duty Military finishing up a tour overseas. I recently purchased a Dodge through Overseas Military Car Sales, a distributor of several dealers, which gave me excellent service and pricing. However, when the car was to be delivered to Cass Burch and picked up by my brother; many unnecessary problems arose. In order to receive a substantial rebate, the car was to be delivered by 28 Feb. This is why i arranged for my brother to pick it up and legally sign for me. When my brother began contacting the provided point of contact, Mr. Casey Lane, he was told several times that the dealer had not yet received any paperwork on the car. Attempted contact began more than a month out from delivery. Less than a week prior to the scheduled, required, and guaranteed delivery my brother once again requested information and attempted to schedule pick up of the vehicle. He was once again told by Mr. Casey Lane that not only had they not received the vehicle, but they still don't even have the paperwork. I kept in contact with my brother througout this process as to ensure that my end of the deal was kept. 2 days prior to the predetermined delivery date a last attempt was made to schedule pickup. He was told by Mr. Casey Lane that the car couldn't be turned over before Sat, 3 Mar. My brother commented to me several times on Mr. Lane's lack of interest in this matter. Upon arriving at the dealership on 3 Mar my brother was initially told (by Mr. Lane) that the car had been washed, was being filled with gas, and would be out in just a few moments. After a half hour my brother again asked Mr. Lane about the status of the vehicle only to be told that he would just have to wait. Mr. Lane was then heard commenting to a coworker that this was "just a military transfer, and not a priority." When another salesman overheard this and realized my brother's frustration he assisted and escorted him to the back where the car was located. It was then that my brother saw the car was being rinsed off after just being washed.
He was told the car needed to be dried and vaccuumed, then he could drive it out. Also at this time the salesman informed my brother that the car had been there for about a week. I later confirmed this with the distributor, who has a signature on file saying the car was signed for by Casey Lane on 22 Feb. This was in complete contrast to what was told to my brother almost an hour earlier by Mr. Lane. After speaking with my brother later that evening i realized he was very upset about Mr. Lane's complete disregard to professionalism and lack of respect, not to mention his utter rudeness and out right dishonesty. As a first time buyer, this doesn't necessarily turn me off the option of buying another Dodge, but i believe Mr. Casey Lane is a disgrace and owes my brother, me, and the Dodge Corporation an apology. I can't threaten any loss of business, but i'm sure the area is full of military supporters, not to mention Moody AFB. Normally this matter could normally be dismissed as just the indifference of another a-hole, but i'm currently having to protest an increase in price ($3,000) due to Mr. Lane's inaction to ensure my vehicle was delivered prior to the required date. I believe this was probably a case of flat-out laziness, but in a professional environment there's no room for laziness and disregard. I would like a response to this message please.
Submitted by: Michael Harsey      michael.t.harsey[a]us.army.mil
Number of dealership visits=1, Last visit date=3 Mar 07, Date report submitted: Mar 9 20:22:10 EST 2007

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Fred Fryer
Number of dealership visits=3, Last visit date=3/22/2005, Date report submitted: May 25 06:00:04 EDT 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: November 18, 2008