Hayes Chrysler/Dodge/Jeep - Lawrenceville, GA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Own a 4x4 2001 Dodge Dakota Quad Cab and the upper ball joint recall notice received but told by dealer would have to wait 30 days before repairs can be affected,not very good for a safety related item after waiting one week for a possible earlier appointment I contacted Gwinnett Place Dodge who performed the action the next day within two hours of appointment My highest regard to this dealer who showed an interest in the consumer, I would buy a car from them just on this and as for Hayes Family owned Yeah right!!!
I love the Dakota and especially the 4.7 liter Jeep motor. Fantastic
Submitted by: Alexander Leighton      Wrench4hire[a]aol.com
Number of dealership visits=5, Last visit date=January 2005, Date report submitted: Jan 19 06:29:52 EST 2005

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Why avoid Hayes? The definitions for 'avoid' on this site are accurate in describing my feelings about my Hayes experience. The following is an email that I sent Hayes and Dodge Corporate. Hayes contacted me the same day, but we have yet to come to a resolution. When all is settled, I will update my rating accordingly.
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I have a bad inner left tie rod. I know this because a Dodge mechanic examined my car on his own time. He referred me to Hayes to get it fixed. Hayes agreed to do so and told me the time that it would be finished (3pm). I arrive an hour later (4pm) from across town to pick up my car. It was not finished. The service person (Miguel Capparros) told me that not only was the left inner tie rod bad but so was the right one along with the four steering bushings. He then told me that would be $900 more to complete. Extremely irritated I left. I immediately called around and found a garage that would look at my car for no cost and diagnose the problem. I didn't even mention that I had taken it elsewhere. After about half an hour of examination they told me that my left inner tie rod end was bad and needed to be replaced. I asked if they were sure that was the only problem. They then stated that yes that was the only problem and it was a common problem in cars like mine. I then told them what happened at Hayes, and they chuckled and made the comment that was typical. So here are the issues in a nutshell:
1. Dodge has abused my trust.
2. Dodge made no attempt whatsoever to satisfy or even offer an apology to me, the customer, though the signs in the lobby state that the number one goal is Customer Satisfaction.
3. Though I was planning on purchasing another Intrepid when the new body style comes out, I will not, nor will I buy another Dodge, Chrysler, Jeep or Plymouth. For the record, my family is a Dodge family.
4. I will report this to the Better Business Bureau.
5. I expect a quick and thorough response if Dodge intends on regaining not only my business but most importantly, my trust.
Myles Humphus     MylesHumphus[at]excite.com
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Number of dealership visits=1, Last visit date=26 August 2003, Date report submitted: 27 Aug 2003 12:53:22

Sales=Don't Know, Service=Don't Know, bought there=No, scv_there=No,
Parts Dept: Purchased Brake shoes for my 2000 dodge pickup truck. Sold me the wrong shoes. Tried to return them to Hayes in Gainesville, was told that I couldn't do that. I'm 1.5 hrs away they could of cared less about their mistake. Buying OEM parts from a Dodge dealer should be hassle free when you have a computer at your disposal with part numbers. There is only one brake pad for this truck.
Steve      spikers(at)bellsouth.net
Number of dealership visits=1, Last visit date=April 03, Date report submitted: 01 Apr 2003 08:56

Sales=Excellent, Service=Excellent,
Over the past five years I have leased or purchased the following from this dealer: 1998 Ram CC, 2001 Durango, 2002 Ram QC, 2002 T & C minivan. I have been extremely pleased with the experience every time. There is no baloney. Just straight forward, honest customer service. Every time I bought there it was in response to prices in their ads. The advertised vehicles were always available. No bait and switch.
The Service Dept. is just as awesome. I have always had very quick turnaround there. The tension cable broke on my passenger side outside mirror. At 4pm on a Friday I walk in with no appointment and I was out in a repaired truck in 20 minutes! The department that adds accessories also does excellent work. They added fog lamps when I bought the truck and the installation looks just like those done at the factory. I recently added a set of running lights to the cab. They look like they've always been there.
Gian      Mig954(at)charter.net
Number of dealership visits=10+, Last visit date=11/22/2002, Date report submitted: 22 Nov 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: February 23, 2007