Landmark Dodge - Morrow, GA.

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have visited this location twice and both times I have left disappointed. Attention to detail is not very good, service reps., are nice when you drive up and getting out to explain the problem but it seems to me once they have your car you are a forgotten person. Once the car has been repaired they call you and give you a price. I have not been happy with this dealership and will never go back even through they are close to me. My visit in Oct. was 1300.00 dollars for the 36,000 miles services. I brought my own oil, filter, and plugs and the service guys still screwed that up. They replaced a pair of 20.00 dollars windshield wipers that did not needed to be replaced. When I ask could I have they back I was informed that they were destroyed. My service rep. told me that when it was time for my next oil change I could receive one on him. So, I went back on the 07th of Dec to get this done. He told me that it would be taken care of when they called me to get my truck a (Dodge Durango 2004 3.7), The bill was 31.00 dollars I asked why and was told for an oil that was suppose to free. I am very disappointed********. He was out at lunch and did not tell the cashier not to charge me. This statement concerns my first visit to the dealership, About two week later I received a phone call from a customer service asking me about my visit I told her and she said that someone would call me and talk to me about this I am still waiting. So my feeling about Landmark Dodge is that they maybe the biggest but they are the worst. I am from California (Crown Dodge) and the service I received they was super; free oil changes and great customer care. Now that is a great Dealership. Thanks for reading and listening I hope someone cares.
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=07 Dec. 2007, Date report submitted: Dec 8 12:53:12 EST 2007

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My husband and I bought a PT Cruiser from Landmark along with an extended warranty. Didn't have issues in sales process until we had to bring into service for my brake light constantly coming on. Took car to service they told us at least 3 days to look at it and we had to leave our car there for 3 days (no rental unless we paid for it) because they don't set appointments. We'll we had to keep calling and keep calling and finally on friday (the 3rd day they had my car) we got someone to let us know what was going on...they had figured out the problem but forgot to calls us and let us know it was covered under warranty and we could get a rental...opps, and by then it was too late to get a rental, we had to get up early saturday to get a rental before noon (which is when enterprise closes)...they fixed problem but couldn't diagnose a rattling in the engine...tried to tell us it was my a/c compressor kicking in....my husband is a mechanic and I am not stupid and know what the sound of a compressor kicking in is....to this day, a year later, we still have the rattling.....Landmark also failed to inform us that our car had previously been wrecked before we bought it, we didn't find that out until recently, when someone hit me and we didn't receive diminution of value. Also, it was sent to landmark while it was getting fixed from the accident and they said our check engine light was on and that we needed a tune up b/c my car was misfiring...(which wasn't happening prior to)...they wanted to charge $500 for a friggin tune up!!! turns out my car was very low on coolant and once the coolant was filled, the check engine light went right back off....sounds to me like some one wanting to make money for nothing!!! Also, just recently, we tried to sales department again, wanting to get rid of our car....that was a mistake....they didn't want to try to work with us at all....my husband has excellent credit, and we didn't want a payment over $400....they kept quoting us 500+ payments...and didn't want to give us interest rate info...like we are stupid enough to go for that!!! Needless to say, I will never have a car serviced there, nor will I ever recommend anyone buying a car...it is allllll a scammmmmmm!!!!
Submitted by: Carey        carey.1978[a]hotmail.com
Number of dealership visits=over 5, Last visit date=March 07, Date report submitted: May 5 19:04:54 EDT 2007

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have brought my Sprinter in to be serviced routinely and have had Good to OK service until now. I would expect to receive my vehicle in the same condition in which it was turned in to the Service Department but that has not happened yet. I brought my Sprinter in for PM Fuel Injector Ring service which was advised by the Sprinter Service Tech every 100,000 miles. After the Fuel Injector Ring service, the vehicle ran worse than when I brought it in. I notified the Service Advisor to bring it to his attention. The Service Advisor brought it to the Sprinter Tech's attention of which took action by driving the vehicle. The Sprinter Tech returned to state that is was a bleeding fuel injector and was safe to drive. Taking the advise of the Sprinter Tech I tried driving the vehicle to only find disappointment in Dalton,Ga where the vehicle began to smoke, surge, lose power, vibrate when accelerating, and rough idling. I called the Service Advisor and informed him of the current situation, symptoms, and problems still present with the vehicle. He advised to return the vehicle on Monday morning for repair. After returning the vehicle to the service department, and consulting the Commercial Sales Manager and Head Service Advisor, and allowing the Service Tech a second attempt to repair and return the vehicle in the same condition delivered, I have yet to receive a vehicle in satisfactory condition. It still smokes, rough loud idle, vibrates when accelerating. I should not have to pay for any vehicle's service that is not returned in the same fashion or better condition than what the vehicle was brought in for.
Submitted by: A'Seem Evans
Number of dealership visits=over 5, Last visit date=3/28/07, Date report submitted: Apr 2 22:39:09 EDT 2007

Sales=Poor, Service=Poor, Parts=Poor,
Purchased 2005 town&country mini van signature series on 12-30-04, came with a dvd player rear seat entertainment. Contacted dealership approx. 2 days after purchase to inquire about headphones for my dvd player. Salesman said he would try to find some. After about 4 trips to dealership and one day stay at service dept. and talking to at least 3 sales managers who all pulled my car by vin as did parts dept. I was told that my dvd player is compatible with headphones. Chrysler headquarters told me also that pulling up vin show headphones should be with van. Bottom line after a lot of calling on my part, There is no headphones for my dvd player, therefore I and my passengers have to listen to dvd player, can't listen to radio, cd or cassette if dvd is playing, How ridiculous is that for chrysler to install a dvd player that is not compatible with headphones. Then to have all these people tell me that headphones should be with van. All Landmark says now is they are sorry I got wrong info. from misinformed staff. If I had been told this from beginning I wouldn't have purchased the van, I would have returned the vehicle. Last time at that dealership and probably with manufacturer also.
Submitted by: Patricia Davis                  hued01[a]charter.net
Number of dealership visits=4, Last visit date=12-30-04, Date report submitted: May 9 18:39:06 EDT 2005

Sales=Poor, Service=Fair, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
On April 4, 2004- went to landmark dodge to hopefully buy a new Jeep Liberty, I told the sales person I how t range i wanted to stay in and when he returned the price was 199.00 more than the range i had in mind for the price. Then he suggested 2 other kind of car i was not interested in at all. He stated if i would work with him he could get me into one of the cars (he) suggested. At this time i was getting mad and irritated, we had already been there for a couple hours and have gotten no where. Then we found a Neon that we was interested in and still couldn't get the payment we wanted. So we told the pushy sales person to for get it and we left. I might consider going back but at this time i doubt it, seem like we just wasted our time. I'm really sorry this was such a disappointing experience and i felt like the sales person really didn't make a good enough effort to get the deal (I) wanted, not the one he wanted me to take.
stick to your plan (payments you want and the type of car you want) when you go into a dealership and don't let pushy sales people put you in something you really don't want.
Lynn Moore      Lynster15[a]msn.com
Number of dealership visits=only one, Last visit date=April 4,2004, Date report submitted: Apr 4 10:40:32 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
My wonderful husband is so very frustrated by the service and customer service at the Service Department. Lack of accountability as well as 'bait and switch' tactics is rampant. The did a diagnostic and charged him for it, $75+. They then had him bring in the SUV to have fixed. They quoted $360+ to do this. Later that day they called him and told him that the part that they ordered did not fit. He then returned with the car on his holiday, Veterans Day and waited from 8am to 4pm before they told him that the problem that they diagnosed was wrong that that the new problem, whatever that is would cost $600+ dollars! He was never informed of a shuttle bus to take him home and pick him up. He was never informed that there was a shuttle bus, period to take him out to get something to eat. He expressed his frustration and questioned if they really know what is wrong, not to mention the steep increase in price every time they look at the car. He was then given a car to drive home; that he should leave his car and it would be fixed. He will know the outcome today. I'm sure that his bill is now at $1000+ dollars based on past increases! The are terrible! The sad part is that so many struggling, blue collar workers own this brand of vehicle and they are being taken advantage of; it has to be stopped. What can you do?
Also, they found some bulletin on he problem that they think it is but would not share it with him...so now he's uncertain if it is a common problem that should be fixed free of charge.
Janice M. Hilsman       janicemoym[at]aol.com
Number of dealership visits=4, Last visit date=11/12/03, Date report submitted: Nov 12 13:49:31 EST 2003

Sales=Excellent, Service=Good, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
they helped me get a new truck when no one else would. great service!!!!!!!!!!!!!!!
love my truck!!!!!!!!!!!!!!!!!
veronica chambers      redvc[at]aol.com
Number of dealership visits=1, Last visit date=will be going soon to purchase another dodge truck, Date report submitted: Oct 11 16:17:23 EDT 2003

Sales=Excellent, Service=Avoid, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This dealership has great sales department and parts department--SERVICE IS DISORGANISED AND UNSTABLE. NO QUALITY CONTROL OR LEADERSHIP. Every time I have a problem it takes them at least 3 tries to get it right! No experience with the Body shop so no comments there.
Sales experience is top notch and I have shopped parts for years and no problems. The Service Department needs to find out how to work as well as sales and parts.
Ben Odom
Number of dealership visits=9, Last visit date=09/18/2003, Date report submitted: Oct 3 14:19:38 EDT 2003

Sales=Don't Know, Service=Avoid, scv_there=Yes,
Judging from other Surveys Posted, I am not the only Mechanically Inclined Customer to have a negative experience with Dodge Repair Facilities. 1990 CARAVAN BRAKE FAILURE---JUST A LITTLE HISTORY. As Always, I replaced Rotors, Drums, Shoes, Pads, Calipers, Rear Cylinders, & Master Cylinder-everything except Brake Lines & Proportional Valve. I could not get a hard pedal. Towed to "BIG TEN". Estimated $320 bad Master Cylinder-did not fix problem-tried several Master Cylinders-could not fix it. They sent to another Brake Facility to check work & advise. All components checked good but no hard pedal, no suggestions. 10 DAYS AT "BIG TEN"-DID NOT CHARGE ME & left Bendix Master Cylinder on van,(I saw my leaky Auto Zone Master Cylinder). I bought set of tires from "BIG TEN" for their Effort & Integrity & will for now on. Towed to LANDMARK DODGE. 1st Estimate $325-Tech would not tell what he was going to do. 2nd Estimate (guess what) $550 bad Master Cylinder- did not fix problem. 3rd Estimate $650 bad Proportional Valve (would you ever have guessed?). Landmark Dodge Did (so far) fix the problem. Bottom Line. They were very poor at calling, except to UP THE ESTIMATE & would not listen that the master cylinder was not the problem. I told them to replace the Proportional Valve, get hard pedal, & try original Master Cylinder. Guess what, the Tech threw the Original away??? They did give me a (WoW)10% overall discount & still charged me for the Master Cylinder. I should not have paid but have been without van for 24 days, 1 vehicle, 3 people working, I needed the van back so I paid it. Landmark had my van 14 DAYS & will never get it again. Landmark has lost out on a Loyal Customer-I plan on getting everything eventually replaced on the van. It is a keeper for sentimental reasons. Being in the service industry- I have been lucky & always worked for companies that DO put Customer Satisfaction, Pride, & Integrity first. I feel sorry for those companies that do not. Also, we waited over 10 minutes at the cashier window because she was out & no one to fill in- no note on window. Sorry service all around, this is a quick summary of the events as they really happened.
Tim Keen         Keen4336(at)charter.net
Number of dealership visits=1, Last visit date=3-04-03 to 3-18-03, Date report submitted: 19 Mar 2003 17:35

Sales=Avoid, Service=Avoid,
These people are idiots... I was told that there was nothing wrong with my 2001 Dodge Stratuss when, I went into the service department November 19, 2001. I heard a clicking sound each time I made a right hand turn; The service manager told me they didn't hear anything sent me home and charged me $78. I told him at his word that nothing was wrong, how dumb of me!!! I took my vehicle to the Doraville Dodge dealership (go people/November 26) and found out that my steering column was cracked all the way to the base and that had I not come in when I did I would have had some serious problems... Oh, I only went in for a oil change... I also found out that my right front tire was busted up on the inside and that you couldn't tell by looking at it from the outside... (something else Landmark didn't tell me) I was told that Goodyear would not replace the tire because it was not covered under their warranty for the tires... I was told by the service manager that they could not replace the tire because I bought my vehicle from Landmark and that I need it to contact them... What a mess all I got was the run around big time.... I ended up at SEARS were I purchase for tires for the price of the one factory tire.(one factory tire $275/four tires same quality $356 with tax mounting and road side hazards) I wonder what they think now.... What makes this situation so bad is that you have to order the tires because no one carries the tires because they are of such poor quality. I can't give the tires away. Not even to people who have the same car they have had flats and there changing the tires out one or two at a time. I just don't understand how Landmark Dodge who prides itself who quality and customer service can have such poor customer service and quality of products. What they fail to realize is that at my earliest convenience I will be trading this vehicle for something with better class and quality.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 27 Nov 2001

Sales=Don't Know, Service=Avoid,
Do not take your truck, car or wheel barrow to Landmark Dodge. These people will screw you every way but Sunday. Copy of letter sent by the individual to Mr. Whitey Moore of Landmark Dodge.
Later report: This is follow up to the letter you posted for me in November. It is now April.......... Still no call from Landmark Dodge Do not take your truck to these people!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	No Experience / Don't Know

This page was edited on: November 21, 2008