DodgeRam.info > Dealership Surveys > GA > Main Street Dodge - Cartersville, GA

Main Street Dodge - Cartersville, GA

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Geno's Garage Truck Accessories

 

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I have bought 2 Dodge Rams and 1 Jeep Liberty from this dealership since November of 2004. Since the new owner have come in to Cartersville at the beginning of last year, The quality of this dealership has grown tremendously. My sales person has always been helpful with any questions or needs that I have had. Their Service department always provides me with a ride to wherever I need to go while my car is being serviced. I always buy my vehicles new so everything on it is covered under a Factory warranty. With my first Dodge Ram, there were problems with the transmission but I always took it to Main Street for repairs and although it is an inconvenience to have to leave your vehicle at a dealership, the service advisor let me know that all work was covered under warranty, the problems were always fixed and after me vehicle went out of warranty I started to have problems again the advisor called the warranty company and because I had these problems on record in the past they covered the repairs and replaced the transmission in my car. I think this just goes to show that cars can be a pain but a good service department can be just as frustrated as you but, be patient and you will be taken care of.
Submitted by: Lorian              leosfire01[a]aol.com
Number of dealership visits=15 at least, Last visit date=3/14/05, Date report submitted: Mar 17 09:13:43 EST 2005

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes,
I bought a 2003 Dodge Neon, I started having problems with the transmission after about 2 months, i took the car back about 4 times and they never did anything to correct the problem, i had to get my dad to take the car up there again before they ever looked to see what was wrong with my transmission. with me being a girl they were not gonna do anything but jerk me around... and when i did have my car fixed they wouldn't give me a rental car because my "warranty" didn't cover them.
Number of dealership visits=5, Last visit date=July 2003, Date report submitted: Sep 19 11:20:22 EDT 2003

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
My wife and I purchased a new 2003 Dodge Ram 1500 quad-cab HEMI on 9/01/03. We had never owned a Dodge product before, but had heard several complaints from Dodge owners about the transmission. Before signing the dotted line, we repeatedly asked the salesman "How reliable is the transmission". He explained Doge had worked out all the "bugs" from previous years and assured us we would be very satisfied with our new truck. Well, that was definitely a line of sh*t! On 9/10/03 we noticed a spot on our drive way so I crawled up under my "NEW" truck to find the son of a bi*ch leaking transmission fluid. I took it to the dealership immediately to find out the extension housing was cracked. They made me rent my own car from enterprise and to top it off, it is a damn Neon. What the hell? They still have my truck and are not sure when it will be fixed. They said they will call me when the part arrives. Is that service or what? I will never buy a Dodge again.
Number of dealership visits=1, Last visit date=09/10/03, Date report submitted: Sep 11 19:03:25 EDT 2003

Sales=Avoid, Service=Poor,
I bought my new 2001 Ram from these people. I took delivery of my truck at about 9:00 PM. The next morning I noticed it looked like a four year old had cleaned it. I called and made a complaint about it and they said I'm sorry but didn't bother to offer to fix the problem. About 1 1/2 months latter I called and set up an appointment to have my oil changed and waited for over an hour with an appointment. Then after making several complaints I was sent next door to their Chevrolet Dealership where I waited an additional hour for a oil change. I was also talked into purchasing a extended warranty where I would have worry free maintenance. Right, now with less than 30,000 miles I'm having transmission problems and was told that I would have to purchase a rental car myself. Upon buying my truck I was assured that my extended warranty would cover these expenses. So if you like poor service and being lied to by all means purchase your new dodge at Main street in Cartersville Ga.
Number of dealership visits=5, Last visit date=10/23/2002, Date report submitted: 24 Oct 2002

Dealership Rating:
Good sales department, good service
Fair sales, fair service
Conflicting or not enough information
Poor Service or Poor Sales Department
Avoid like the plague!!
Don't Know / No Experience
   
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This page was edited on: February 23, 2007