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Marietta Dodge - Marietta, GA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Folks. Avoid this dealership like the PLAGUE!!! I'm a dummy and have bought 2 vehicles from them. The first truck they sold me they cleaned the dashboard with SOLVENT and ruined it. I had to bring it back 6 plus times to have them fix it. They re-spray painted the dash WITH IT IN THE TRUCK. I had a small fender bender. Took it to their collision center to have it fixed. They had to redo the job 3 times! Just bad bad paint work.
Sold that 97 Ram and bought an 03 Hemi. I got my price but then they hit with the BS $500 doc fee. The scratched the lexan plate cover the instrument cluster and it took months to fix it. Each time they tried to fix it they broke more stuff or installed incorrectly. The service manager was rude and had no value for my time. I had to bring it in 6 times to get the instrument cluster fixed. I tried calling the MGT team and they wouldn't even return my call. Sent a registered letter, still no response. Ended up getting fixed at a dealership MUCH further away.
Still this and I gave them one more chance. Tried to buy an SRT10 Ram from them. They wanted to jack me for over $10k over sticker AND have me sign some letter that I wouldn't sell it for 12 months? What is that?
Anyway...I did buy my SRT10 RAM. But not from Marietta Dodge. They will never see me again and I suggest you avoid them too!
Submitted by: Withheld by request
Number of dealership visits=10+, Last visit date=6/01/04, Date report submitted: Jan 28 21:12:56 EST 2005

Sales=Good, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Noticed my emergency brake was slack and I crawled underneath it and the whole doggone tensioner/equalizer was gone. That is what I get for going through brush an generally using my ram as a DOZER.
I call the dealer and they look it up, $18, i say fine I want it. He says he has to order it and I have to prepay, I say fine I'll give you a cc, he says NOPE I have to come in. I say look its an 18$ part I want it, I don't want to drive 10 miles over there then have to turn around and drive 10 miles back to pick it up. I then say look I bought this truck from y'all's dealership Brand new! Almost 30k! You can't order me a damn 18$ part! He says Nope and I said that is bull$hit.
What kind of place doesn't let people use CC for parts and what kind of place don't give a Dam if you bought a truck from them at all. I'll tell kind of Place............. MARIETTA DODGE in good old Marietta Georgia.
Man do I regret ever buying from them, I have more stories but that is the one from Today
Submitted by: John L. Ponder      johnponder[a]earthlink.net
Number of dealership visits=3, Last visit date=12-3-2004, Date report submitted: Dec 2 23:57:47 EST 2004

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=No,
After talking for a couple days with a salesman called JB about the purchase of a used car. We agreed on a price and I informed JB I would be at Marietta Dodge by 6:30 that evening (11/3/04) to pick it up. JB asked if something came up would I please give him a courtesy call that I could make it that evening. I was coming from Ellijay, GA and arrived at 6:20 and asked for JB in anticipation of drive home the car. JB informed me that he sold this car earlier today! I of course was very upset and told JB that he asked if I would call if something came up, but he didn't have to respect to return the favor to a customer. He said let me see what I can do, so my wife and I stood there for 30 minutes before realizing JB had disappeared? We both were very upset that any auto business would do such a thing and then side step us to avoid his embarrassment for selling the car out from under us! This may be a common procedure for Marietta Dodge? But for a customer it is totally unacceptable behavior and I will send the same report the Dodge's main office expressing my dissatisfaction. People like JB is what gives car salesman a bad name and now has giving Marietta Dodge that same reputation. The owners of Marietta Dodge too will here my complaints as well.
With regrets:
One Extremely dissatisfied potential customer!
Richard Stonecipher
Number of dealership visits=1, Last visit date=11/03/04, Date report submitted: Nov 4 09:28:52 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Worst car buying experience of my life. Sales team are crooked bastards. Mike Patton (Floor Manager is a stand up guy though). Still not worth all the hassle. Avoid this place at ALL costs.
Number of dealership visits=1, Last visit date=june 20 2004, Date report submitted: Jul 4 15:50:50 EDT 2004

Sales=Excellent, Service=Fair, bought there=Yes, scv_there=Yes,
I found the sales staff and sale manager to be very good to work with. Willie Brown was the Salesman and Mike ? was the manager. They seemed fair and honest and I had no problem working a deal on two vehicles in the past month. I buy for a living and they seemed fair to me. I will admit that their service personnel both at the dodge dealership and the Jeep dealership seem to be less than good, but now quite "plague".
If you go in knowing what you want and are an informed consumer (as you should be when throwing down 20,000.00 dollars for vehicles) they are good to deal with.
Number of dealership visits=2, Last visit date=7 June 2003, Date report submitted: 30 Jun 2003 21:28

Sales=Avoid, Service=Avoid, bought there=No, scv_there=Yes,
These are the worst scumbags on the planet - - seriously. Walk before you buy anything from them. I've had dodges all my adult life, and Marietta Dodge is the closest dealership to my home. Their salesmen are vultures. The last time I tried to buy one from them, a 3500 Ram Truck, they had an internet price that they wouldn't honor, said it was a mistake and that they had to correct it on their website and hadn't had time to do it yet. When I told him I had a check ready for purchase, and had already looked at 3 other dealerships, he came down 250.00 on the price. They wanted 500.00 for a document fee. He called me back, three days later, and when I told him I had already purchased a truck for 3300.00 less than their price, he didn't say a word, just hung up on me.
Parts/Service: I've priced their OEM parts and consumables for several years now, they are always 20% higher than surrounding dealerships. The fuel filter for the Diesel with the Bosch VP44 fuel pump is expensive from dodge...averaging about 42.00. Marietta dodge wanted 56.00. I had a 91 Gas model 1500, needed a new fuel pump for it - - they wanted 450.00 for the part, and it was 195.00 at a dealership on the south side of Atlanta. These guys are truly AWFUL.
chauncey hall       chauncey.hall(at)ey.com
Number of dealership visits=3, Last visit date=03/25/03, Date report submitted: 15 May 2003 12:01

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Tried to purchase a Dodge 2500 Ram from this dealer, there were no sticker prices on the trucks I was looking at, I asked for a price, the salesman took me into the dealership and had the "sales manager" meet with me. He had a sheet of paper that had monthly payments of around $680.00 a month for 60 months and a down payment of $5,000.00. No price on the vehicle, no interest rate, no clear understanding of what I was paying for the truck. When I asked for the price of the truck again the "sales manager looked at me as if I was from another planet. He expected me to sign on the bottom line and be happy. AVOID THIS DEALER.
Number of dealership visits=2, Last visit date=03/15/03, Date report submitted: 14 Apr 2003 13:22

Sales=Avoid, Service=Don't Know,
I am new to this state and have been a Ford customer for more than 15 years. Before relocating from Southern California, my husband and I purchased our last 5 vehicles from the same Ford Dealership (Galpin Ford) because they were honest and never tried to take advantage of us. I have heard good things about the Dodge Grand Caravan and have been considering making the change from an Expedition. I visited this dealership and immediately told the sales rep what I wanted and what I would be willing to pay. After a test drive, I thanked him but was not willing to give up all of the options I had on my Expedition to buy a Grand Caravan with really NO options. Before I could leave, the rep got his "Customer Service Manager" who told me that they had some excellent deals on a couple of demo caravans that were fully loaded and would be in my price range. We looked at one of the demos (it didn't have a sticker on it at all but he said it was in our range so we took a test drive). The 5,000 miles that were already on the van didn't bother us so we decided to see what they could do for us. The rep came back to tell me the best they could do was a 60 month loan with payments in the high seven hundred range. After I burst out laughing, I asked him what price he had listed the demo van at and he told me $36,000. I was infuriated that they would waste my time and try to take advantage of me in such an outrageous way. The following week I visited their web site to find the exact van listed at MSRP $34,613/Internet $28,637. I sent an email to their customer service department and told them that I not only would never return, I would tell everyone I came in contact with to avoid Marietta Dodge like the plague! Not surprisingly, I never heard from them again! I am still looking for a Dodge Grand Caravan but have heard that Team Dodge of Stone Mountain is probably a better bet. We'll see....
Date report submitted: 25 Jun 2002

Sales=Poor, Service=Avoid, no comments offered

Sales=Avoid, Service=Excellent,
Tried to buy a New Dodge Grand Caravan and Ram Quad Cab to no avail. The new car sales staff are a bunch of typical, sleazy, full of it, no service, let me go talk to my manager, losers. I had one guy that wouldn't even come off the sicker price for a Demo Caravan with 2500 miles on it.   Service Department, specifically the truck parts, is great. I bought a Dodge Ram from another dealer and they did not have any front license plate brackets. I stopped in to the Truck parts of Marietta Dodge and they gave me one for free. Great guys.

Dealership Rating:
Good sales department, good service
Fair sales, fair service
Conflicting or not enough information
Poor Service or Poor Sales Department
Avoid like the plague!!
Don't Know / No Experience
   
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This page was edited on: February 23, 2007