Stone Mountain Chrysler - Stone Mountain, GA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
My experience getting my 1996 van repaired at this Stone Mountain Chrysler/Dodge dealership has been unbelievable. A brake sensor is supposedly the problem. I brought my van in to be repaired over a week ago and it is still there. First, they ordered the wrong part so that took up a day. Then, it was supposedly fixed so I picked it up and paid them $335 but drove away and noticed the ABS light was still on. I turned around and went back. They said it was a bad sensor but would order the part the next day...The next day "someone forgot to order the part." Another day with my car sitting at the dealership (but now they have my money because the system was shut down when I left so they couldn't refund me my money). One person told me my car would be fixed today, another person told my husband tomorrow. I just hope my van is actually fixed when I do get it back. When I mentioned getting a rental car, the person helping me said she could get me one for only $30/per day. No rental car free of charge for my trouble? This place offers no customer service and makes excuses for the problems. I won't go back here again and will advise others to do the same.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=9-20-07, Date report submitted: Sep 20 19:16:29 EDT 2007

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: September 21, 2007