Bob Brady Auto Mall - Decatur, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I took my Dodge Ram in for warranty work on several issues. I provided detailed info about the problems and the codes being sent from the truck. After inspection they ordered a number of parts and said they would call when they came in. I received the call and asked them to verify that ALL the parts were in (since I was driving an hour to their shop). Went through the list and was ensured that all parts were in for all problems listed. Scheduled appt and took to shop on 8/8 and left it with them at 8:30 am. Service said they would call when the truck was finished. I returned to the shop about 1:30 and was waiting in the waiting area while the work was being completed. At 2:00 the truck was brought out of the shop and parked out front. At 2:45 I asked the lady at the desk if she knew how much longer they would be, since the truck appeared to be finished.
While she went out to ask I was wandering around inside. Service tech came inside, approached me and stated "Mr. Welland, has anyone called you to tell you your truck is ready?" I said no. He responded in a very rude tone, "we told you we would call you and since we haven't called your truck is not ready." When I told him I was just asking how much longer it would be he again responded rudely that they said they would call me when it was ready. Alright enough of this, I said I had had enough of his rude attitude and asked to see his manager. He responded "You are not going to speak to anyone until you step outside." I said NO, I will not step outside, I want to speak to a manager.
The tech the stated "You WILL step outside NOW!" Again I refused to leave the building and he stated "You are going to step outside whether you like it or not." Obviously I refused and he eventually went and got the service manager. Service manager approaches me, no introductions, no what can we do, he simply states "Mr. Welland, you pay the $100 deductible you owe us and you can take your truck and leave and we will mail you your paperwork." First, I have a zero deductible warranty that I purchased and second I am not leaving until I have the paperwork for the work you did. How long to complete the paperwork, tech says 10 minutes, so I wait. So, now I have the paperwork and here is what I find when I get to the truck.
Complaint: both passenger side windows will not operate from door switches. Will work from driver console, but not passenger doors. Dealer Response: could not duplicate problem. Well first, they had told me on the phone that they ordered two switches, now I am standing here and the switches don't work. I get the manager and he agrees they wont work (problem duplicated!) Will have to order new switch and bring it back for repairs!
Complaint #2 - slipping in transmission or rear end on light acceleration. Dealer Response: replaced pinion and bearing. BUT it still does the same thing, NOT fixed.
Complaint #3: Engine code # xxxx Dealer Response: Found small EVAC leak no longer present. I'm sorry, if you found it, its present, if its no longer present, how did you find it? No work done? Got General Manager Steven Gensler name and number and since he is not in, I left and will call him. Since then I have called and left messages for him but he has still not returned any calls. And boy are they sharp here at Bob Brady, when I got home on 8/8 I had a message from Bob Brady time stamped at 1:38 (while I was at the dealer) telling me that my parts are in and asking me to call to set up service. Absolutely the worst dealership I have ever dealt with. Not sure which has me more upset the rude attitude or the incompetence that leaves me still having two of the original problems that it went in for.
Submitted by: Steven Welland
Number of dealership visits=7, Last visit date=8/8/2006, Date report submitted: Aug 14 14:17:08 EDT 2006

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought a Durango in Tinley Park with an extended warranty. The truck was having problems with the cruise control, the service department claimed they could not "duplicate" the problem although I did the next time I drove it. Their recommendation-wait until it gets worse or fails completely, they did not want to replace a supposed $600 part on a guess but they didn't know what it was since the truck would not do it for them. I called the dealer where I bought it, which is 2 1/2 hours away, they think its a simple fix and would be happy to fix it or call a local dealer for them to fix. Plus, when comparing price, they were higher than other dealers. Have heard other people locally say this was a lousy service department, do not recommend!!!
Number of dealership visits=1, Last visit date=July 2004, Date report submitted: Jul 6 22:39:55 EDT 2004

Sales=Avoid, Service=Avoid, bought there=No, scv_there=No,
First i found a truck and they sold it from under me. they said their were none like it around to get from another dealer. i went 30 min. away and found the exact truck 3000$ cheaper. I think because i am young (24) had a lot to do with it. Today i went in with my first problem (minor front end noise). They told me i would have to wait 2 months! Just got on the phone with the dealership i bought the truck from they said bring it in today. I have no clue what kind of business they are trying to run. I highly suggest Obrien dodge in springfield.
Number of dealership visits=1, Last visit date=9-15-03, Date report submitted: Sep 17 16:45:42 EDT 2003

Sales=Excellent, Service=Excellent,
This entire dealership was a breath of fresh air in this day an age of poor service. When we started negotiations we were extremely far apart, but they were willing to listen and negotiate. They assured me they wouldn't be undersold on the vehicle I wanted, and after some research they weren't. I was able to meet the owner who was extremely friendly and wanted me to know that if anyone didn't treat me right, then let him know. Heck, this dealership even introduced me to the service department and how it all works. This was my first experience at this dealership, but it will not be my last.
Number of dealership visits=1, Last visit date=September 2, 2002, Date report submitted: 03 Sep 2002

Sales=Excellent, Service=Excellent,
Number of dealership visits=3, Last visit=August 2002, I purchased my automobile from this dealership and have recommended it to friends who have bought vehicles. They are professional and make you feel welcome. Since my purchase I have had my car serviced there with nothing but flawless results. They will give you a ride if you need to be somewhere and when you get the car back it has been cleaned and serviced as you would expect. These folks know what they are doing. It is a beautiful dealership and I would highly recommend it to anyone.
Date report submitted: 28 Aug 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 22, 2007