Dave Croft - Collinsville, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
salesman was great but when i got back to the finance guy he told me i was getting 11000 for my trade and only 3000 off of sticker for the supplier program. when i got home i checked DC site and i actually got 4300 off for the supplier program and got 9700 for my trade i was a
little POed but oh well got buggered buy another "used car salesman" story of my life
?? Ratings do not match comments - Dave F
Submitted by: =themercuryman
Number of dealership visits=1, Last visit date=5/02/05, Date report submitted: May 19 01:41:05 EDT 2005

Sales=Poor, Service=Poor, Parts=Don't Know, Buy_DaimlerChrysler_again=No,
went to buy 2005 pt cruiser convrt wanted heated seats salesman said they would install did not tell me these were after market seats not covered by chry warranty i found out after asking another dealer about these seats were not factory seats i will never go to this dealer again manager said it was tough they should told me up front about seats bought car at different dealer was treated nice
Submitted by: gil creekmore
Number of dealership visits=2, Last visit date=3 26 05, Date report submitted: Apr 7 16:30:12 EDT 2005

Sales=Avoid, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
Bought a new 2003 Chrysler Voyager Minivan from these crooks. It was the worst experience of my life. This was when they were running the rebates *cough...cough* ...they still are, in any case the salesman that I dealt with assured me that if I didn't buy this vehicle "today" that the extended warranty and cash back incentives were going to be going out on it. In fact he basically said that he had inside information from Corporate that the incentives were to be stopped in the next couple of days. I asked if he was positive that Dodge wasn't going to run anymore incentives and if this was the best price I could get on this Van. He absolutely assured me that indeed this was the best deal going and if I didn't act now I'd lose out. You see I purchased on a Saturday and on the following Monday in the paper what did I find...an ad for the exact same model of minivans reduced by 3,000 dollars...a so called dealership incentive by Dave Croft. I was sort of pissed if you know what I mean. I'm absolutely positive that he had prior knowledge of the ad that was about to run on these vans and was point blank screwing me over for a few extra dollars of commission. I went an talked to him and the service manager and everyone else that I could. None of them seemed to care that I felt like I'd got taken for 3,000 in two days time. I might by another Dodge product but I'd NEVER NEVER buy from these people again and I want to make a point of telling anyone else DON'T buy here go somewhere else. In fact I told the sales manager that I would make it my mission to make sure that Dave Croft lost more than the value of the van in sales from this sort of crap. In short- Avoid Like the Plague!
Number of dealership visits=4, Last visit date=7/03, Date report submitted: Feb 3 00:16:35 EST 2004

Sales=Poor, Service=Avoid,
Bought a truck from them. The messed up on the taxes and then later stated it was my problem. Had trouble with it while driving on highway (it would die at 65 miles an hour) Called because I drive 1 hr each way by myself. It was under warranty. They couldn't fit me in until two weeks later. I paid to have it fixed ($5.00 part). Paint started to chip, again their words were it was my problem. Service is rude.
Number of dealership visits=2, Last visit date=1992, Date report submitted: 02 Dec 2002

Sales=Excellent, Service=Excellent,
In regards to the compliant from dmcguire<at>charter.net. I asked the service department at Dave Croft Motors about the complaint on this website and was showed how they had kept the vehicle for a week and gave the customer a 2003 vehicle to drive even though they chose not to purchase an extended warranty!!! The service manager also drove the vehicle for 199 miles and the problem could not be duplicated. What a shame to trash a dealer for a problem the customer could not show and could not duplicate. As far as service goes, the dealership has the highest customer satisfaction scores, according to Chrysler Corporation, in the area. Maybe some problems cannot be fixed if they are not there!!!!!! As far as the deals available at the dealership, my family and I have purchases over 9 vehicles from Croft and have never found a better deal. You know, some people just walk around with a chip on their should when trying to buy a vehicle. Maybe that is the case her!
Number of dealership visits=1, Last visit date=11/17/02, Date report submitted: 02 Dec 2002

Sales=Avoid, Service=Don't Know,
Three strikes you're out!! Tried to purchase a Caravan at Croft back in 1998, knew what a fair price would be and offered it up only to have the salesman tell me "full list is what we're getting for these". "For every person like you that walks we'll have another that buys, these are the hot and we will get full list!" Went down the road and bought a Windstar at invoice price and have had no problems with it so far (104,000 miles). Tried to order/purchase a 2002 2500 Dodge Ram, got the same damn story. Went down the road and ordered the truck from Cassens in Edwardsville, Il for $1,200.00 less than Croft's so called best deal! Now price shopping for a replacement for our Windstar......same story again. Strike three you're out. What a shame for this place is only 3 miles from our house. You would think this would be a motivator in trying to make a sale...follow-up service, parts sales etc.
Number of dealership visits=3, Last visit date=11/05/02, Date report submitted: 16 Nov 2002

Sales=Avoid, Service=Avoid,
we have had our vehicle in on several occasions for transmission problems and engine problems. They can never seem to figure out what is wrong with the vehicle because there are no computer codes and they can not get the problem to duplicate when they have the vehicle. They have rebuilt the transmission once and we are still having problems with it. Had to fight with the service dept to put a "co-pilot" on the vehicle so that when the engine problem occurred we could record what was going on. I had to contact the corporate office to get the co-pilot installed. The service people tell me that even though the corporate office called them to put it on the car it was still up to them to do it and that they don't have to do anything that the corporate office tells them to do. The problem that was found with the co-pilot got fixed but the engine is still running bad. Another issue is when they have the vehicle, they have it for a couple days at a time sometimes. I would think that they would give a free vehicle to drive since we are out a vehicle, but no, they won't do that. We did not purchase the extended warranty (advised not to by the finance person) so we don't get the free loaner. They say this is the "norm" throughout the automotive industry. I have contacted nearly all the dealerships around our area and said that if they keep your vehicle over night that you get a free loaner. It's not in any type of warranty or anything, just a common courtesy. Every time we take the vehicle down for warranty service, talking to them is like pulling teeth. We are now looking for a SUV with 3rd row seating and there are only a few out there, one being the dodge Durango, but see if I purchase one, unless these people get on the ball.
Don Mcguire (Lisa Litton-Mcguire)   dmcguire<at>charter.net
Number of dealership visits=9, Last visit date=10/30/02, Date report submitted: 05 Nov 2002

Sales=Good, Service=Poor, no comments offered

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007