Ed Napleton Dodge - Oak Lawn, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Terrible sales staff. I asked for floormats included in my final price, but when I went to pick up the car, the salesman said, "I thought they were included but I guess not. If you want, you can give me money and I'll order them for you." They promised my car would be ready to pick up on Saturday, but I had to wait until Monday after calling them four or five times. They drove my car sixty miles (using half of the tank of "free" gas without replacing it) to get the windows tinted after they said it was done "in house". The windows looked terrible - pock marks, scars and lines in the tinting. There was not user manual in the brand new car - had to go back for that. There's already a noise coming from the steering column, and of course they don't hear it and won't look at it. The car vibrates a lot when idling, much more than any other new car I've driven. Of course, the service department says it's "normal". Just overall a terrible experience, I would not recommend this dealership at all, in fact, as of having my new car for two weeks, I would never buy another Dodge again in my life.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=4/20/05, Date report submitted: Apr 20 18:08:45 EDT 2005

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales were great no games good service from the first step into the place. Bought two trucks there in 2003.
They even made up for problems with the first truck that DC main HQ would not work with me on. Service has been good. No major problems with the truck. Most experience with service for maintenance and recalls. Parts were very helpful on accessory purchases. Reception girls/cashiers could use a little customer service education but not bad.
Number of dealership visits=5, Last visit date=03/04, Date report submitted: Mar 25 11:05:18 EST 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
This dealer Gave me the run around from the get go. they sold me the truck with little gas in it, and then the truck had a pinging problem from day 1. the service department there failed to diagnose the blown plenum gasket on the motor which i got the "they all do that" response to the five times i went in there. Only after it was out of warranty did i get the Oh It's this gasket that'll be $400.00. Five Star my A$$!!! Just an all around bad dealership.
Number of dealership visits=5, Last visit date=6/14/02, Date report submitted: 10 Jun 2003 21:06

Sales=Excellent, Service=Excellent,
Purchased a new 2500 diesel back in April, 02, been back to the dealer with a few problems at 10K which were addressed individually on the service ticket all problems were repaired (replaced sensors)or explained to my satisfaction. Oil changes, lubes and inspections were more then reasonable for the diesel at $60.00
r.brom     bromr<at>yahoo.com
Number of dealership visits=3, Last visit date=12/26/02, Date report submitted: 30 Dec 2002

Sales=Excellent, Service=Excellent,
The dealer is exceptional. All of the personnel my wife and I have been in contact with were knowledgeable,pleasant and more then happy to please. Their price on the unit was the best of all the dealers in the Metro area. The aftermarket items (Cap,painted to match, running boards, alarm and deflectors) were installed meticulously and with pride. Kenny Walter (Tiny) was my superb salesman and Karl Regalado handled the aftermarket goodies.  
Date report submitted: 21 May 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007