Elmhurst Dodge - Elmhurst, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
wish i knew of this sight way back when i bought my dodge ram van 1500, in feb 2001
sales guy name was rich he was good/great guy helped me out a lot!!!!
Rich and I haggled for about 2 to 3 hours, the van had things i didn't need and some things
I wanted weren't included,we had fun doing it.
the finance manager and the shop manager was what i had a bad experience with!!!!!!!!!!!!!
the finance manager got angry with me when i pointed out they were charging me for
an alarm that was for a vehicle that had power windows and locks, it was like $400 difference
we had some words on the personal level, the general manager over heard this and
and didn't charge me for the alarm and took almost a whole point off the interest rate for me
and when i came to pick up the van the alarm was suppose to have a shock sensor on it , but it didn't
they both were trying to weasel money out of me instead of being HONEST.
Dodge needs to have a real time follow up system to insure that the customer was treated correctly
for the service preformed.
Submitted by: richard vanek    vanekrich[a]yahoo.com
Number of dealership visits=1, Last visit date=febuary, 2001, Date report submitted: Sep 23 11:30:47 EDT 2008

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Upon trying to get my New Dodge vehicle repaired for a minor warrant issue, my vehicle sat at this dealership for ten days. I took a little hike thru the lot , and although I was told the vehicle was being worked on, I found it in the back lot, blocked in, and covered with dust. The vehicle had not been moved.
When I voiced my concerns to the service department, I was asked why I did not bring the vehicle to where I had purchased it. On day thirteen I was informed that they could not determine a problem with the vehicle, Our of frustration I had the vehicle serviced by my mechanic, and the problem was resolved the same day for under 100 dollars. "Kiss my a-- Elmhurst Dodge!!!!!!!" Charles.
Submitted by: charles mclellan
Number of dealership visits=5, Last visit date=Sept 2005, Date report submitted: Oct 31 10:42:47 EST 2005

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
They are liars!!!
john wu
Number of dealership visits=4, Last visit date=Feb. 2004, Date report submitted: Feb 13 00:29:43 EST 2004

Sales=Good, Service=Excellent,
Excellent service all the way around!!!
Number of dealership visits=2, Last visit date=Sept 2002, Date report submitted: 17 Nov 2002

Sales=Don't Know, Service=Good,
Service department helped to track down electrical issues on a 1994 Intrepid ES. No loaners available, but that seems to be the way of most dealers these days. Kept me in the loop with parts availability - one of the few dealers to actually call me back when they say they will.
Date report submitted: 27 Feb 2002

Sales=Good, Service=Avoid,
What's a good sale without good service? New Intrepid(93) was in for some scratch removal; they removed the paint from the door handles. No loaner provided so I left. Cup holder on order 2 times, never called, they play stupid when I call about it, still broken. In for water pump repair and was returned with the rear view mirror in passenger seat. I couldn't believe that one. Had a radiator flush and then lost all coolant in garage overnight. Tech said it tested fine, I insisted he try again and it was replaced. 1996 Ram was in 3 times for purge solenoid recall, kept hooking it up wrong causing check engine light. 96 Ram again getting ABS & brakes lights. After paying twice for same repair, seems to happen every 14-15K miles, meaning 12K warranty is up you loose. Setup date for 93 Intrepid recall, showed up early and was turned away said they have to order parts, will call me (right). Had enough of these incompetent, arrogant service advisors.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 24, 2009