Joliet Dodge - Joliet, IL

Visit Geno's Garage for Truck accessories.

Joliet Dodge would like to satisfy every customer. If you have a complaint with your experience here, please contact Carl R Dukes  Email: carldukes@jolietdodge.com for a resolution to your problem.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=No,
I transport new travel trailers to dealers across the country and on August 22nd of 2003 found me, my truck and the 38 foot trailer I was delivering about 50 miles west of Joliet on I-80 in need of a tow. When we arrived at the dealer they made arrangements to store the trailer, diagnosed the problem and as the fuel lifter pump had to be overnighted from Dodge, it being a Friday the work could not be completed until the following Monday. They recommended a good, clean and reasonably priced motel and made sure I got there and back on Monday. They had put my needs at the top of their list and I was on my way early Monday morning.
Kent Blamires     kcblamires[at]hotmail.com
Number of dealership visits=1, Last visit date=22 Aug 2003, Date report submitted: Sep 13 20:07:48 EDT 2003

Sales=Avoid, Service=Fair, bought there=Yes, scv_there=Yes,
We bought a car at Joliet Dodge a few years back and got a good deal and had a nice salesperson. The finance department was fair at best, just about anybody or anyplace could beat the rate. We ended up using our own bank. We did bring in the car for service and it was fair at best. Slow and never really solved the problem. Just a few months back I was in need of a part and called and was told they would have no problem matching a price I had from the internet. I ordered the part, but when it came in it was about 15% higher in cost and they told me that was the price. I guess they knew I needed it and stuck it to me. The funny thing was while my part was on order I started to look at a new truck. Sale said they would match or beat my best deal. I got my price in writing and went in and was treated like I was dirt. They basically told me I was a liar. STAY AWAY FROM THESE GUYS. I have a truck coming from the "other" dealer they said could not do it. THEY DID. Shop and you will find the deal you want, just NOT AT JOLIET DODGE!!
Karl Balzuweit       auction_it2003[at]netzero.net
Number of dealership visits=3, Last visit date=6-03, Date report submitted: 30 Jul 2003 22:01:47

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
As the Dealer Principal, I have owned and operated Joliet Dodge, Inc. for 13 years. Currently, we have obtained the highly acclaimed 5-Star status and plan to keep it. We have a sales and service who are certified both as DaimlerChrysler sales professionals and as certified STAR professional technicians. Joliet Dodge has provided Joliet, Illinois with a Business to cheer about. As a Retail, Fleet, BusinessLink, Service, Parts and Wholesale Parts organization, we have had as a stated goal to save customers Time-Money-and Hassles. It works. Being unable to please every customer is a given, but we certainly try to please everyone. Our 5-Star is evident of that. Unhappy customers would complete 'surveys' that would either allow us to remain 5-Star or lose that valuable asset. Whenever you see this designation, you can rest assured that the ratings are 'customer-driven'.
Carl R Dukes    carldukes@jolietdodge.com    NOTE: Here is a dealership contact. If you have a problem with this dealership, try contacting Mr. Duke for a resolution before you submit a bad report - Dave
Number of dealership visits=2, Last visit date=March 25, 2003, Date report submitted: 26 Mar 2003 17:15

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes, no comments offered
Number of dealership visits=quite a few, Last visit=February 16, 2003, Date report submitted: 15 Mar 2003 18:15

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
We have looked for a reliable and knowledgeable truck specialist for quite some time, and we have found that most friendly and helpful someone in the person of a Steve White at the Joliet Dodge location in Joliet Illinois. Not only did he get us what we wanted at a fair and reasonable price, he went out of his way to be of service to us AFTER the sale was completed. For these reasons, we have decided that our company will buy all of our commercial vehicles, and our personal cars and trucks from this fine company. The pleasure buying at Joliet Dodge was all ours. Thank you Joliet Dodge, for having Steve in your employ.
Dan Franken
Number of dealership visits=3, Last visit date=Feb 28, 2003, Date report submitted: 13 Mar 2003 21:44

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Joliet Dodge has the best selection of diesels for both 2-wheel and 4-wheel drive in all the configurations. Pricing was the best, not always the lowest, as price doesn't always matter when the correct information and the proper people are working with you. Product knowledge is superb, upfitting bodies, and anything and everything about Joliet Dodge is highly recommended. They have sprinters also, thank you
Steve White DSWHITE7<at>AOL.COM   This is perhaps the Steve White mentioned in the report above??
Number of dealership visits=7, Last visit date=March 12, 2003, Date report submitted: 13 Mar 2003 16:30

Sales=Avoid, Service=Don't Know,
While shopping for a new truck recently, the salesman at Joliet Dodge, in Joliet, IL was trying to pressure me into buying the truck for one, then once they showed me their "invoice" pricing, it included a convenient $750 advertising fee that they say comes directly from Dodge. Now, I also went to some other local Dodge dealerships, and saw their invoices and no were on them was it stated that there is an advertising fee from the manufacturer, and the salesmen at those dealerships even said flat out that the $750 "advertising fee" they were trying to charge me (and apparently charge all of their customers), is just flat out more profit for them. The advertising fee, they say, is something that the dealerships themselves should absorb, and should be grouped in with the dealership's overhead costs, not passed onto the customers like they are doing. Avoid this dealership at all cost, first reason being because of their rude & pressuring salespeople, and second being their questionable "advertising fees" they try and charge you.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007