Koller Dodge- Naperville, IL

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dealer uses 3rd party shop to identify some problems. AVOID the service department. I bought my 2002 Durango there before it changed names. Headliner was wrinkled over the 2nd row seats. I didn't bother reporting it at the time. Took it in for a full range of problems/repairs and they claim that the headliner substrate is bent. 3rd party shop (Rigg's Brothers) says that the only way that could happen is if it had been removed. Warranty claim denied. The people have NO IDEA what they are doing! Headliner has never been out and was bad when I bought it. Just because I don't take it in right away it becomes my fault or something. These people really suck. I will never buy another DC product. So what does this mean to DC? Do they care? I doubt it. It did however cost them one sale today and another 2 possible sale in the upcoming months. How? Called my father in law (who always drives a DC product) and told him of the problem. He was AT A DEALERSHIP TO BUY A NEW TRUCK WHEN I CALLED. 3 hours later he called to let me know that he bought a new CHEVROLET because of my report. I WAS looking at the new Magnum. I WILL NOT be buying one now. The Durango was having the work done so it could be sold at the end of this month so we could buy another new Durango. Not going to happen now. Guess I'll just give Chevy all my money instead!
Submitted by: Withheld by request
Number of dealership visits=2, Last visit date=Aug 2004, Date report submitted: Aug 11 22:18:14 EDT 2004

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Went in to charge a battery,vehicle (2001 Dodge grand caravan) ran fine on jump start. Anyway they said need new battery (old one was maintenance free and theoretically only needed charging) and replacement brake bulb, got charged $171 for the pleasure, Drove home that night. Next morning,van wouldn't start, Battery OK but wouldn't start, called Koller and got a guy (Kehoe) who told me to get the vehicle towed in and that they would diagnose it, I asked them if they checked the vehicle at all during their repair session and his comment was "Well you drove it home didn't you?"....General attitude of "eat crap and die"...............I have bought my last two vehicles from this outfit, both new and optioned to the hilt. Got the feeling that once they sell you a vehicle that they don't want to see you again. No wonder the Japanese firms are doing so well.
Submitted by: TradeFX[a]att.net
Number of dealership visits=Multiple, Last visit date=June 7th 2004, Date report submitted: Jun 8 10:22:50 EDT 2004

Sales=Good, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I went there to get service on my 2002 van. It's computer system was not responding appropriately and the ABS light stayed on. They told me after taking my $102 diagnostic fee (yes, I have the Gold extended warranty) that the ABS sensor in the right rear was the problem because the hub was leaking and getting the sensor moist. Interestingly, my father is an auto mechanic and the problem they described cannot occur. They wanted $350 to fix the problem!
Number of dealership visits=2, Last visit date=March 15, 2004, Date report submitted: Apr 10 22:47:12 EDT 2004

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Worst experience with a dealership I've ever had!!!
Number of dealership visits=5, Last visit date=NA, Date report submitted: Jan 16 15:33:00 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
Ordered an alternator bracket for my 2003 CTD. Unfortunately they took off the cracked bracket not knowing that they don't have the bolts for the bracket. They charged me $30 for their wasted time taking off the old bracket. $30 isn't much but it's the thought that I get penalized for something that's not my fault. A good service department would not start taking things apart without making sure all the parts are there needed for the repair.
Second screw up. The master cylinder started leaking. They ordered a new one. Went to the service dept have it changed. Guess what, they ordered the wrong part. Stay away from these people. They are incompetent, unprofessional and very unfriendly.
Number of dealership visits=2, Last visit date=July 28, 2003, Date report submitted: 02 Aug 2003 00:45:19

Sales=Don't Know, Service=Avoid,
They were unable to repair a shift problem on my 1996 Dakota that they had a TSB for. Then they damaged my truck and then repaired it (Maaco could do better). They eventually gave up and told me to take my truck to another dealership as they did not want to work on it any more. This dealership has the power of a Zone manager, so if you have a complaint the zone will not help you!!! If you buy only parts, OEM parts are more than other dealers to make up for the 25% discount on the performance parts. I'd rather drive 500 miles to my PA shop than ever do business at Koller Dodge!
Date report submitted: 11 Jun 2002

Sales=Don't Know, Service=Good,
1999 Quad Cab 1500, had dealer to perform normal tune-up. Technician suggested and showed needed parts to be replaced. Overall service, satisfied.

Sales=Avoid, Service=Don't Know
New Dodge Intrepid had a MSRP of $26,700 tried to sell it at the "out the door price" of $28,000 including the $2000 rebate. I got up and left.

Sales=Don't Know, Service=Avoid,
Truck was said to have been fixed for, brought back four times for a coolant leak. The real kicker was after it was picked up the second time I looked it over and showed the service mgr. what was leaking and they still did not fix, the last time I returned I showed the technician and service mgr. what was leaking, the stupid tech. Replied well gee no s__t! it sure is. Finally they fixed it 400 miles of travel time and 5 days later. Unfortunately I had to take the truck back to Koller Dodge for one part they were waiting on to repair the cruise control, I have been back once and returning for trip number three because they still have not fixed or thrown enough parts at it.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007