Metro Chrysler Centre - Columbia, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I find that the professional way that all matters are handled increased our purchase and service experiences in the past. That is why we purchased here again. I can only say that my family and friends will probably continue to deal with Metro Chrysler Centre.
Number of dealership visits=5, Last visit date=July 7, 2004, Date report submitted: Jul 10 11:17:52 EDT 2004

Sales=Good, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Great so far.
Rick Kenner                    ricky-kenner[a]sbcglobal.net
Number of dealership visits=1, Last visit date=6-27-04, Date report submitted: Jul 2 17:16:01 EDT 2004

Sales=Avoid, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Chrysler products have come from second rate to the top of the heap. But This dealership Metro Chrysler Centre is going to sink your boat. They, the sales managers are horrible.
Number of dealership visits=3, Last visit date=3/15/2004, Date report submitted: Mar 24 23:46:43 EST 2004

Sales=Avoid, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Dealership promised four things as part of the 'deal' Two I paid for and two they paid for. After keeping the vehicle for 4 days to do the agreed upon work, one of the items was not done at all (I had to take the vehicle back another day to get it done. The other item (which they paid for) was not performed by the company we had agreed on. There are problems with that time, but I can't get the warranty and receipt for the work so I can get the problem taken care of.
I feel like this dealership is guilty of bait and switch tactics and even though I have talked to the Sales manager, service manager and sent a letter to the owner, I have yet to hear back from them to resolve this issue.
archstlceo[at]archstl.org
Number of dealership visits=2, Last visit date=August 2003, Date report submitted: Nov 3 18:02:12 EST 2003

Sales=Fair, Service=Poor, bought there=Yes, scv_there=Yes,
Service department is never open when you need them. No Saturday hours and bankers hours through the week. They are inflexible and in no hurry to take care of your problems. Good selection of vehicles but LOUSY service. They are never open late or on weekends.
Number of dealership visits=3, Last visit date=06-04-03, Date report submitted: 18 Jul 2003 16:30

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007