Norwood Park Dodge - Chicago, IL

6333 Northwest Hwy.(Harlem+Devon)

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
On march 27th 2006 I entered Norwood Park Dodge and purchase a 2002 dodge neon 2 door sedan from Ray Dumelle, I was very happy with the car and I ask specific questions about the maintenance of this vehicle before purchasing it, I specifically stressed to Mr. Dumelle if brake work has been done to the vehicle and I was brought over to I guess the service manager and was told there was complete maintenance done to the vehicle including brakes and they would not sell a vehicle to anyone without being properly maintain which turn out to be a complete lie, because on 06/07/06 that is less than three months of purchasing the vehicle, I bought it in for repairs and was told by your service department that it was recommended, replacing the front brake pads and rotors $376.00 also replacing the rear brake shoes and wheel cylinders $747.00 in which I said the vehicle is still under warranty, they stated that the warranty was only for engine and transmission problems, which is two added problems I bought the vehicle in for and they stated in the invoice that they found no problem with those two areas, there is a knocking sound coming from the engine and the car jerks from time to time when you accelerate or sometimes on its own. I than ask to speak with Mr. Ray Dumelle but he was not there and they gave me Mr. Mark McClure to speak to, I told him the problem and he also told me what the warranty covered and I explain to him what I was told upon purchasing the vehicle and he offered me a 10% discount on the balance of repairing the brakes, I told him I should not have to pay anything on account I was lied to for the sole purpose of making a sale, I find these tactics absolutely outrageous and unethical and I am very disappointed with doing business with Norwood Park Dodge. On top of that I had to pay $98.50 for checking out the vehicle's problems, if Norwood Park Dodge feels comfortable in conducting business like this, I disappointedly have to say I will no longer do business with their company.

My complaint with the Better Business Bureau against NORTHWOOD PARK DODGE
Complaint ID#: 94073264
Business Name: N P D, Inc.
bbb.org
This is an update on the complaint I sent to the Better Business Bureau on the dealership Norwood Dodge of Chicago, I bought the vehicle for an inspection engine and brakes, on their completion of the inspection of the vehicle they told me I needed brake work done and was not covered under the warranty that was my first complaint, now I am giving you an update informing you that I am having trouble with the engine that I had ask them to inspect a month and a half ago which I have heard a knocking and their answer was there were no problem with the engine, Ironically today my engine is knocking the engine light is on and I can't drive this vehicle, now I will have to take this vehicle to a true mechanic to find out what other problems this vehicle has, making it a more of an out of pocket expense, this has been a frustrating period all I wanted was a reliable vehicle, I wish I had never done business with Norwood Dodge.
Submitted by: Edline Cherubin              fleurrare[a]msn.com
Number of dealership visits=including purchasing the lemon, four too many, Last visit date=September since I still had not receive my Title yet, I was told it was mailed to me, Date report submitted: Oct 15 23:33:07 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
salesman John Marron was very helpful in getting me into a GREAT Vehicle that was very clean and in my budget range. I told him what i could do and he worked with me until we got it done. Which no other dealership could get me into a nice vehicle. John is amazing, I'm enjoying my new car and will tell all my friends where to buy their next car. I will be doing all my business with your dealership and John Marron. THXS AGAIN for being understanding to my needs and creating a great rapport with me.
Submitted by: Aaron Dawson           gqsmewth[a]aol.com
Number of dealership visits=1, Last visit date=2/17/2005, Date report submitted: Feb 17 21:06:18 EST 2005

Sales=Poor, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
When I bought my car in 2001 I tried to buy one from Norwood Park Dodge. The salesman did not take me serious when I was shopping, I suppose a Woman cannot buy a car by herself. I tried getting the best price for a new 2001 Sebring Limited Convertible but the Salesman said the sticker price was the final price, so I left and bought one at another dealer. I've took my car for service and the service adviser Eric was very rude from the very first moment. I kept by car there for an air bag light that would go on & off constantly. Service called me to tell me that the problem was a seat belt problem that would cost me $350.00 and the extended warranty would not cover it. My car only has 15,000 miles and its a 2001. I did not get the work done there because I did not appreciate how rude everyone was. I picked up my car and was charged $98.50 just to tell me what the problem was. I cannot believe the warranty would not cover and to get charged $98.50 for nothing is total robbery!! I will never step foot in this dealership again & I will express this to everyone I know that is thinking about go to this dealership.
Submitted by: Cynthia Spina     cindy429[a]aol.com
Number of dealership visits=4, Last visit date=08-27-04, Date report submitted: Aug 27 22:55:19 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I cannot say enough good things about the people at Norwood Park Dodge
Number of dealership visits=25, Last visit date=NA, Date report submitted: May 20 19:34:22 EDT 2004

Kevin in sales is a straight shooter.  NOTE: customers who bought there get service priority. Others may have to wait a week or two for a service opening.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: March 21, 2007