South Oak Dodge - Matteson, IL

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The service writers are arrogant and cocky. They never offer to wash your vehicle after service. We have 2004 Dodge Ram, recently had a problem with the rollover valve in the fuel tank and can't get gas in the tank. The tank had to ordered. It took one week for them to get it. We dropped the truck of at noon and was told it would take 3.5 hours to complete the repair. The service writer called at 3:15 to ask if we were bringing the truck in today, he was on lunch when we dropped the truck off and did not know it was there. I had to argue for them to give us a rental car for three hours. They called to say they could not install the new tank because it had a crack in it (they probably dropped the plastic tank). The next day they called to say they put the old tank back in (still can't get gas in it) and we had to return the rental car or they would charge us $25.00 a day. South Oak Dodge refused to cover the rental car until the second new tank came in. We have an extended warranty and the service writer wanted to charge us the $50.00 deductible so he could close out the ticket, even thought the repair was not completed. We told him no. They said they had to clean the sludge out of the old tank before reinstalling it. They charged us $10.00 for 2 gallons of gas and wouldn't give us our keys until we plaid them. You would think they would give us 2 gallons of gas for the inconvenience. We have bought 2 vehicles from them in the last four years but will never go back to South Oak Dodge for anything. Were thinking of trading the Ram in for a Toyota Tundra. And they wonder why the Big Three need a goverment bailout.
Submitted by: Carol Zelensky     trdswn[a]yahoo.com
Number of dealership visits=3, Last visit date=3-3-09, Date report submitted: Mar 14 13:28:20 EDT 2009

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
i was lied to, i feel i was cheated, and even after talking to the owner i have been left out to dry!!!!!!
i was not given what i was promised for my trade
i was lied to about lease terms
i went in owing less than book and 4 months later found out i have $14,000 in negative equity. I GUESS THE CUSTOMER IS ALWAYS WRONG AT SOUHT OAK DODGE
do not trust anyone not even the owner at south oak dodge. they will tell you what ever you wan to hear. then screw you!!!!!!!!!!!
p.s. i did not even get any lube in the glove box.
Submitted by: joe hickey    fatheads88[a]yahoo.com
Number of dealership visits=6, Last visit date=7/21/04, Date report submitted: Jul 21 15:18:58 EDT 2004

Sales=Good, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Bought a 2001 Dodge Ram from them they where very honest and fair with there price didn't have to haggle with them.
The only small complaint I have was they had the spare in the bed so it wouldn't get stolen at the dealership and they forgot to install it back on. Very minor, but overall a very good experience would go back again.
Number of dealership visits=1, Last visit date=5/8/04, Date report submitted: May 9 07:06:57 EDT 2004

Sales=Excellent, Service=Excellent,
This was one of the best dealerships that I have ever dealt with. Would recommend anyone to do business w/ them.
Number of dealership visits=4, Last visit date=9-19-02, Date report submitted: 21 Sep 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: June 26, 2009