Expressway Dodge - Evansville, IN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Avoid, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have bought 3 vehicles from here, 2 used and 1 brand new. The experience seemed to be OK until I had to get one of them serviced. Then the nightmare started. I had to have the cam seal replaced and was told there were no more leaks. Then I am still trying to get a water leak fixed that they supposedly fixed the first time. Now I find out 2 weeks later that my steering rack is leaking and must be replaced, the oil pan is leaking, the transmission pan is leaking and the transmission cooler lines are leaking. How did this many leaks get past them when they declared "There are no more leaks"? Now trying to get anything done is nearly impossible since I talked to the general manager and told him what I thought of his product and his service department. I guess I hurt his feelings.
Number of dealership visits=Too many, Last visit date=1/21/2004, Date report submitted: Jan 26 17:01:03 EST 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
I bought my truck from this dealer. The sales staff was nice but once the sale was done this dealer turned into an animal. The first problem I had was my transmission would not shift out of park. It took me four times of taking it to the dealer to finally get it fixed. When I finally got it fixed they forgot to tighten up my exhaust pipes and they fell off. During the year that it took me to finally get them to fix my truck they also fixed my tail housing seal twice, replaced an intake gasket, welded on a knew catalytic converter after I complained several times, and they also tried to fix a door lock solenoid The last time I took it in for a leaky water pump, a leaky transmission pan gasket and a door lock that did not work with the key. They did not try to fix the door lock because I told them not to because they said it was not not covered under my warranty. The reason the transmission was leaking was because they worked on it for the shifting problems and the reason my door lock did not work was because they replaced the solenoid They also replace my radiator because they said it was leaking. They cross threaded my transmission line to my radiator so now I have to get a new radiator and transmission lines. This is the progress of my story with this dealer. To get them to fix their mistakes it has been a bear. I have had to get very angry at managers and I do not like to do that. I now live in West Virginia and the dealer hear is trying to fix my radiator problem as we speak. Expressway has not been very understanding in paying for the other dealer to fix my truck. I never will do business with this company again. With all these problem they have still tried to charge me for fixing the problems they created. This experience has been so bad I will never own another Dodge.
Expressway's quality control needs to be fired. They have missed loose exhaust, leaky trans lines, Loose air filter, fog lights that don't work, leaky tail shaft seal, leaky pan gasket.
Number of dealership visits=10, Last visit date=06/12/03, Date report submitted: 03 Jul 2003 19:23

Sales=Excellent, Service=Excellent, bought there=yes, scv_there=yes,
I have purchased 3 vehicles from Expressway Dodge. All 3 experiences were very positive, excellent people to work with, got a fair price on trade-in, and good pricing on the new vehicle. The service and parts department is second to none! Knowledgeable, friendly, great to work with.
Jeff Taylor      jeff_taylor56[at]hotmail.com
Number of dealership visits=many, Last visit date=October, 2002, Date report submitted: 31 Jan 2003 16:42

Sales=Excellent, Service=Excellent,
The service dept and the parts dept guys and gals know what they are doing. I've never meet a nicer bunch of people! If they don't know the answer they will find it one way or the other. The sales dept worked for a week trying to locate a truck for me to suit my taste. I eventually bought one off the lot that came in while they were searching. They did everything possible to see that I got the truck I wanted and could afford. They never gave up till I got one. Give these guys a try. I don't think you will be disappointed. They will come down off the sticker price quite a bit!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 23, 2007