Tomkinson Chrysler Dodge - Fort Wayne, IN

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Good, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Our new truck had a couple of problems. I took it to the dealership for a strange noise and a crack in the dash. I called on Monday, the 27th of December and my appointment was for the 30th. When I arrived there, the service manager, Mike was very cordial. He showed my son and I to the waiting room. We were informed by him that they couldn't hear the rattle and that the dash was not under warranty because it was not damaged at the factory. It had to have happened since then. He also told me that it was not a crack, but a scratch. He informed me then that I did not need a new dash but that my salesman would have to arrange to have it fixed and that it would be no problem. Since he was in the process of selling a vehicle, the service manager gave me our salesman, DAN MCCOY's, card and told me to call him when I got home. When I did, he was VERY rude to me.
He told me that we knew that there were some scratches on the truck when we bought it. (It had been a demo.) I thought it odd at the time that they did not offer to fix any of the scratches for us. He told me that he did not think that the dealership should fix the dash because it had taken us so long to let them know about the dash. I told him at that point that he would fix it. We did not pay $20,000 for a vehicle to have one that had a crack in it. Then, he offered to talk to the sales manager, Mike Keller. He then called me back to tell me that he had put in a call to the vinyl repairman. He comes on Thursdays to fix things. Depending on the cost of the repair, we would discuss payment at that time! Then, he wished me a Happy New Year! I was still very upset. I felt like we had done something very stupid. He didn't really care about us since he had our money. They also did not find our rattle.
We won't go back to Tomkinson Dodge to purchase any other vehicles!
Submitted by: =Tod Stuckey       jastuck[a]aol .com
Number of dealership visits=5, Last visit date=12/30/30-12/31/04, Date report submitted: Dec 31 18:08:32 EST 2004

Sales=Avoid, Service=Poor,
Bought a used vehicle - I told them I needed to have 4 wheel ABS, they checked the window sticker and said it did. In recent bad weather I found that it did not. It's not that they are malfunctioning but the vehicle only has 2 wheel ABS. Do not trust anything they say.
Mark Masters     masters[a]ipfw.edu
Number of dealership visits=2, Last visit date=June 7 2002, Date report submitted: 12 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 23, 2007