Winfield Motors - Winfield, KS

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I wanted to purchase a Chrysler Town and Country in 2004, almost bought it from a competitor in Wichita, KS. Winfield Motor offered the same price and gave me a better trade-in on my vehicle.
I have since bought another van from them and am happy with the results. They have even offered to pick-up my vehicle and leave me with a loaner vehicle during the service trips, since I do not live close by and one of their employees lives in my vicinity.
Couldn't ask for better customer service. They have always been honest in their dealings and have always been completely professional.
Submitted by: Withheld by request
Number of dealership visits=Numerous, Last visit=11/1/06, Date report submitted: Nov 1 22:36:27 EST 2006

Sales=Don't Know, Service=Fair, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=12, Last visit=September 2002, Date report submitted: Nov 4 21:50:32 EST 2003

Sales=Don't Know, Service=Poor, bought there=No,
Truck went back and forth to shop 3-5 times in March-April 2000 for rearend noise with ~40,000 miles on it? After first time nothing was fixed and looking at the ticket they hadn't even wrote down the exact description. Had no idea what they were looking for. Took it back two more times, still couldn't find problem but went ahead and tore apart and replaced bearings. Truck then had a moderately loud whine in rearend at higher speeds. Service manager and lead mechanic neither said they could hear it and weren't taking responsibility for the noise. Took to another shop and they confirmed there was somewhat excessive noise in rearend but wouldn't touch it since Winfield motors had just worked on it. I then just dealt with it until now...December 2002. Whine has become a rough sound at slow speeds and local shop informs it is probably pinion bearing and sounds like gears weren't set back up correctly. Rearend needs to be rebuilt. Now I am going to be out $1500 to rebuild the rearend due to Winfield motors not fixing it correctly. The truck only has 102,000 miles on it. I refuse to ever use their shop again and probably will never buy another dodge.
I talked to someone at Dodge customer service about Winfield motors and my experience when I was having problems in 2000. She said she could do nothing for me and Dodge has no "jurisdiction" over their service policies. She really led me to believe that as long as a dealership is selling cars that Dodge could care less about their service depts. I am overall very disappointed in Dodge and my experience with my truck. Will probably buy something else if I can ever get out of this truck.
Number of dealership visits=5, Last visit=December 2002, Date report submitted: 26 Dec 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 19, 2007