Swope Chrysler Jeep Dodge - Elizabethtown, KY

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We bought a 2004 Dodge Dakota SLT in June 2004. Around November we had an electrical problem. No headlights, power windows and the Auto-Lock remote did not work. We took the truck to the dealership and after about a week they thought they finally had it repaired. I have now taken it back for a 5th time for the same problem. After speaking to one of the sales managers by the name of Scott Skees, he had the following resolution. I could trade my truck in (which I have already been paying on for about a year) for a 2005. I would have to put money down, my monthly payment would be higher and my interest rate would go up. He said that Chrysler would not let him take a hit and go into the hole for buying back this lemon, but they would be more than happy to have me pay them more money for the privilege of driving a dodge. He claims that is the best that he could do. Then he had the nerve to be rude to my wife when she called to inquire about when the truck would be ready to pick up. The only person who actually seemed like they were concerned about what was going on was the service manager, Chad Martin. Chad seemed to genuinely be concerned about the situation and apologized repeatedly. I have since called the Dodge/Chrysler Corporate office and am awaiting arbitration to see if they will buy this vehicle back from me based on the Kentucky Lemon Law. Not only will I never buy a Dodge/Chrysler auto again, I will never do any business with any of the Swope auto dealerships again. I had been a loyal customer to this point and this was the second vehicle I had purchased from them. I was planning on buying a third next spring when I traded in my van. After this latest series of events I will go elsewhere for my next vehicle. I suppose that Swope does enough business that losing a customer really doesn't phase them.
Be very cautious before you deal with the Swope Dealerships. I would recommend to anybody to shop around first.
Submitted by: Ed Gann
Number of dealership visits=6, Last visit date=20 May 2005, Date report submitted: May 20 13:05:19 EDT 2005

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 22, 2007