Ray Brandt Dodge - Harvey, LA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My experience was this,I needed A dealership to drain my fuel tank on my 04 diesel, by mistake I put gas in the tank, I call the tow service and went through the motion's. The driver called ahead to the service manager {eric} who told me that he would get me in and out in a couple of hour's, well I went in at 10:45 I watched the guy's walk passed my truck from 11:00 until 2:00, and that was before anyone said anything to me. I then spoke to milton kemp my so called service advisor, I ask him how much longer before they would start the repair he could not give me a answer, I was told to talk to eric again {the run around} anyway I ask him about the price, he calculated it out to be $270.00 drive out .Ok no problem at 2:10 the manager tells me that they are about to start on my truck no one started on my truck until 2:30 ,I could see my truck because it was parked outside of the workstation. I walked to get something for lunch, A couple of hour's later I returned my truck still was not complete. I talked to eric before I took my truck off of the wrecker he told me that he had a guy waiting for me to get there and they would have me on my way back to houston, these guy's gave me my truck at 5:00,after charging me $380.63 {$110.63} difference then I was told {it's like that sometimes by the service advisor {milton kemp}. I would strongly not recommend {Ray BrandtDodge,Inc} to anyone on this planet.
Submitted by: rodney green             rgreen24[a]prodigy.net
Number of dealership visits=2, Last visit date=Aug. 2003, Date report submitted: Mar 3 00:00:50 EST 2005

Sales=Avoid, Service=Don't Know, Parts=Avoid, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I was interested in purchasing a new 2004 dodge 1500 Quad Cab if not that I would have bought a used pickup truck maybe a 2003 or 2002 1500 Quad Cab. But I started with the 2004 a salesman came over young guy seems to have just gotten out of high School. I told him what I was looking for and what I would like the notes to be. He took us to the back of the dealership where most of the new cars were. I saw a lot of trucks I was interested in but there was one I settled for the truck sold for I think 25 or $26,000.00 the trucks package wasn't much the bed wasn't lined and the only thing it really had was the 20" wheels that was special that's why I decided to deal with that one. well to make a long story short he took what we gave him to his boss and said we could only get the truck for $25,000.00 so I told him that's what it's selling for and it was like take it or leave it so I left it. On the way out the door the salesman said he has a Dodge Dakota he could sell me. I told him he couldn't sell me the truck I wanted how could he sell me any other.
Number of dealership visits=2, Last visit date=Aug. 2003, Date report submitted: May 2 21:20:16 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I send an ad on the "perfect" car. Well I went there determined to buy that car. I set an appointment with the "Used car manager" to see that particular car. When I arrived... he could not put his cigarette out while he was talking to me and then told me "they just sold it". I was fine with looking at other cars, but I was frustrated when I would ask for a price and not told immediately. I would look around for awhile and the salesman would often disappear which I notice he was having a cigarette brake with a buddy. After I found a similar car to the one I originally sought after for. It had almost twice the mileage and had a few large paint spots missing and the windshield looked like it was replaced incorrectly. But they gave me a price that was $1000 more than the one I wanted. Well a couple months later they are calling me about the car I wanted originally, it somehow is still there, but I already bought another car at a very fair price.
Number of dealership visits=1, Last visit date=12/03, Date report submitted: Feb 2 14:04:43 EST 2004

Sales=Avoid, Service=Poor,
In the past I had purchased 2 vehicles from Ray Brandt. This time my son had attempted to trade off his 2000 GMC truck in an effort to get a lower note. Lower note was made clear to salesman. OK, take the truck home while we work on getting you financed . (bait) he keeps the truck for 24hrs.; when he returns they present a note of $100.00 greater than his current note. No deal is made he gets his keys and leaves in his truck. Four to five hours later the sales manager calls, but Maurice is not home. 15 minutes later Michael the sales mgr calls again . 20 minutes later he calls again. This time he's rude and is using unprofessional scare tactics. "Where's Maurice , I know he's over at Don Bohn Ford trying to buy a car but you tell him he's going to have to buy a bumper for the truck because it's damaged and needs to be replaced. He even threatened to call Maurice's job. The next day I attempted to talk to the store manager , Greg, who didn't have the time and turned me over to the sales mgr Michael . Yes the one who started all this. I will never go to Ray Brandt Dodge or Nissan or any ray Brandt dealerships again. I will also direct my friends and family elsewhere. Lamarque, and Bohn zone knows business.
Number of dealership visits=3, Last visit date=10/18/02, Date report submitted: 19 Oct 2002

Sales=Don't Know, Service=Avoid,
I brought my 2001 Dodge Ram in to have several things check. The front end was shimming. The passenger side front wheel was locking up when you apply the brakes. Heater blower was making loud noises. I had purchased an extended warranty. They said they would have my truck back to me by the end of the day. No one called. Finally I called them about 5:00 pm. They said they would have to keep it overnight. When I asked for a loaner they replied none was available. Then I asked about a rental. Which under my extended warranty I am entitled to. They said I had to rent the car myself. I would be reimbursed if they found something wrong with my truck which was not my fault. I feel I have a defected heater blower motor. As far as the front wheel locking up on one side they say it is NORMAL for it to do that. According to them the shimmy is from not rotating the tires which I DO EVERY 5,000 miles. No word on the heater blower yet they will tear it down to check for obstructions. I have brought my truck in 2 times prior to this. Once for chips in paint. I RECEIVED A LOANER CAR. The other was for air bag light was on. I RECEIVED A RENTAL CAR. Now I ask for a loaner or rental car and they say the only way to get one is if my truck is inoperable. In my opinion it is inoperable because I am not able to drive it. I will never buy nor recommend anyone to buy a Daimler Chrysler product. Because I believe I was ripped off.
Date report submitted: 07 Jan 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 23, 2007