Bertera Dodge - Springfield Rd, Westfield, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Avoid, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
No comments offered
Number of dealership visits=4, Last visit date=06/29/04, Date report submitted: Jun 29 13:08:41 EDT 2004

Sales=Avoid, Service=Good, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
No comments offered
marcelle bixby     mbixby[a]mylifeline.net
Number of dealership visits=3, Last visit date=9/2002, Date report submitted: May 2 18:03:04 EDT 2004

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Number of dealership visits=20, Last visit date=01/07/04, Date report submitted: Mar 28 09:02:53 EST 2004

Sales=Avoid, Service=Fair, Parts=Fair, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=No,
This place sold me a 2001 Ford Expedition with 30,000 miles for 30,000,later i found out the retail value was only 24,000.They're known for over charging
Jennifer
Number of dealership visits=1, Last visit date=May,2003, Date report submitted: Mar 24 12:12:19 EST 2004

Sales=Don't Know, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
The dealership took too long to repair my truck. It took five days to replace a fuel pump. In doing so, they admitted to braking the fuel lines and tried to make me pay for them.
Number of dealership visits=2, Last visit date=8-20-02, Date report submitted: Mar 6 14:20:44 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I drove a long way to see them...only to be told that the truck they had advertised was sold. Then they tried to sell me a Dakota that was $6000 more and not the color I wanted. Finally, the price they were giving me for my 97 S10 was not what they told me on the phone. I spent three hours plus driving time to get a headache. No thanks! I bought from a local dealer.
Chris
Number of dealership visits=2, Last visit date=12/04/03, Date report submitted: Dec 5 10:18:23 EST 2003

Sales=Poor, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Poorly trained sales staff. The sales person had no idea what he was talking about, I was telling him things about the the truck I was looking at!! I did go back later and deal with a different sales person and got the truck I wanted, but there was still a lot of confusion between picking out a truck and taking delivery a week later.
Service was OK, only had an oil change but it was quick
Number of dealership visits=3, Last visit date=11/14, Date report submitted: Nov 19 19:37:55 EST 2003

Sales=Avoid, Service=Don't Know, No comments offered
Number of dealership visits=3, Last visit date=02/99, Date report submitted: 16 Jul 2003 08:48

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
My salesperson was very knowledgeable, very helpful, and I love my new Durango. I would definitely return to Bertera Dodge.
Number of dealership visits=6, Last visit date=041903, Date report submitted: 24 Apr 2003 19:07

Sales=Fair, Service=Avoid, Very rude Service department, shouldn't even have the name "service" in the title! It should be called the try to fix it department! Less than 400 miles and the truck would not start. I should have got my money back. It was only problem after problem with the RUDE service manager. It seems like this is common for Dodge dealerships though... Please go elsewhere.
Number of dealership visits=3, Last visit date=2000, Date report submitted: 05 Jan 2003

Sales=Avoid, Service=Poor, Every visit they change service reps. They are not customer friendly , over charge for the work they do, never explain work accomplished, and leave you with a sense of an uncaring attitude. The worst dealership I have ever dealt with in my life!

Sales=Good, Service=Poor, Service could be a lot better. Need to use strong arm approach to get things done. (And this is supposed to be a "5-Star" Dealer????)

Sales=Avoid, Service=Avoid, No comments offered

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007