Central Cape Dodge - Barnstable, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Avoid, This is admittedly an old assessment, since I won't go back there again. I had bought my first new car, a 1985 Dodge Daytona, at Central Cape Dodge. In 1987, the crossover shift cable snapped, so I couldn't engage reverse or 5th gears. I managed to drive it to the dealer and asked when they could fix it. As a firefighter, I needed a working car. They told me it would be two days to get the part, it would be $70 part and $50 labor, and they would not loan or rent me a car in the meantime. There was no preferred service for having bought the car there new. I couldn't be without a car for 2 days and asked it they could buy the part from another dealer. They said that they do not deal with other dealers in this manner. Since I was stuck with them, I drove to the Dodge dealer in Falmouth (in 4th gear). They sold me the same part for $35 (not $70) that afternoon, and I installed it myself at home in an hour. Then I called back Central Cape Dodge, asking for the service manager, to complain about the high price disparity and the lack of assistance. After ducking my calls twice, Ron Bird finally told me that they never quoted $70 (even though I had a witness), that there was nothing to be gained by discussing it further, and then said, "This conversation is over!" and hung up on me abruptly. I had been polite and controlled during the whole conversation, but he was not the least bit interested in helping someone who had spent $13,000 there just two years before. I was a stranger to them. Needless to say, they lost all our future business: my dad drove off-Cape to buy a car in 1989, my brother did the same in 1988, and I did in 1992. I urge you to consider this treatment before buying a car there.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 11 Jul 2002

Sales=Good, Service=Avoid, service shop lies to you and does not tell all problems, never complete work on time,try to charge for things that were covered under warranty. Very unknowledgeable of trucks and cars they service. Whole front end replaced and it still bangs all the time; come to find out the frame is bad. They sold a bad truck to me - it really sucks. I feel that I was deceived lied to and took and this truck. I will tell everyone I know of this, and people I don't know of all the things they did to me and are still doing because I bought it there.
Date report submitted: 03 Jan 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007