Dartmouth dodge - Dartmouth, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, Parts=Good, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I went in to Dartmouth Dodge ready to buy a truck. My 98 Dakota had 160,000 miles. My son and I stood outside next to the truck I wanted to buy. After 20 minutes I went inside. Another 10 minutes and no one. I went to the sales manager's desk and said to him, "There is a truck I would like to buy." (Buying sign) He got a sales person for me. After speaking with him for 2 or 3 minutes he said he would be back in 5 minutes. I saw him drive in his car to McDonalds for lunch. I went back to the sales managers desk and said, " You see this title to my truck?" yes he said. "See this money order for 10,000 dollars?" with his eyes popping he said yes. "You will be able to find them at the Dodge dealership in Raynham." We left with and had a wonderful experience in Raynham. I have bought parts to dress up my truck at Dartmouth and they are wonderful. Speaking to the service department there, they have no clue.
Randall
Number of dealership visits=2, Last visit date=5-15-03, Date report submitted: Feb 8 06:45:29 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
I'll tell you just two experiences from me. Not the other 5 or more from people who live in the area. Dartmouth Dodge tried to sell me the finance manager's personal truck. When It was out of my reach because the price was $2.000.00 over what it was worth. Then they tried to sell me a junk truck with a smashed in tail gate. They stated that they could fix that. It didn't sound convincing. I walked out. They think they have the public by the arm. The second time was when I had to wait for a friend who was towing their newly bought truck back to the dealer. As I was in the show room on the other side of a van, I heard the sales men laughing about how they screwed people today and how funny it was to talk to people like they were stupid. As my friend's truck came in the lot they looked and laughed Ha! ha! here's another one! I tell everyone I know about these true stories so they don't have to go through this. It is a horrible place to buy an automobile. If you want to get screwed go here! They should shut it down and and get new managers and new sales help to really build a good Dodge Dealership in Dartmouth!
When you drive by this dealership and see people pulling in, they are either lost, never been to this dealership or are getting their vehicles fixed due to the porking they got when they bought them. Everyone views this dealership this way in this town and surrounding ones!
Number of dealership visits=2, Last visit date=5-15-03, Date report submitted: Jan 11 14:33:11 EST 2004

Sales=Avoid, Service=Don't Know, bought there=Yes,
this dealership made promises that they had no intentions of keeping. They harassed us. I will never go to this dealership again.
diane     naughtyracin.com
Number of dealership visits=2, Last visit date=7-20-2003, Date report submitted: 09 Aug 2003 20:35:01

Sales=Avoid, Service=Don't Know, bought there=Yes,
We agreed on a price, made a deal, signed the papers and took the truck home. We returned a few days later to pick up the registration and have the sticker put on and were told the Finance Manager recorded the wrong loan payoff amount on our trade-in. They did the paperwork over and needed us to resign. The only problem is, they had increased the monthly payment! When we refused to sign the paperwork, we were then talked to rudely, blamed for the mistake, intimidated and harassed. They started the negotiation process all over again. Even though our salesman was wonderful and stood behind us 100%, the finance manager and sales manager still tried to renegotiate. When we would not budge on increasing the payment, the finance manager very rudely threatened that we could always just take our old truck back. We had already put 600 miles on the new truck and really did like the truck, we will not be threatened or bullied into an agreement that we did not make because the finance manager made a mistake recording the loan amount. The sales manager just sat back in his chair, stared at my husband and said "We did the best we could do." While waiting outside for the old truck back, the salesman, who we do not have any complaint against, came out to say he finally convinced the sales manager that the original agreement must be kept. It was already too late. We feel like we were treated unfairly. We feel like they were trying to pull a scam on us. We have purchased 3 new Dodge vehicles prior to this and have never experienced anything like this. I am sad that I will no longer be able to deal with my wonderful salesman, but I will never return to that dealership. I will never give them another dime of my money. Be Careful!!!! We took a copy of the original agreement with us as proof, make sure you do the same.
Number of dealership visits=4, Last visit date=April 16, 2003, Date report submitted: 6 Apr 2003 22:47:54

Sales=Excellent, Service=Excellent, Have bought 5 Trucks from Dartmouth Dodge. They treat me like a valuable customer.
Number of dealership visits=5, Last visit date=11/27/02, Date report submitted: 04 Dec 2002

Sales=Good, Service=Poor, sales OK, service horrible understaffed and unprofessional. Sorry I bought at Dartmouth dodge

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007