Fino Chrysler Plymouth - Mendon, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Good, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
My local mechanic in Blackstone works with the parts department all the time. He brought my truck with balljoint problems up there. The service department was very flexible with some of the aftermarket parts I had(including 295 tires). They replaced all 4 balljoints and axle u-joints under warranty with no problems. Keep in mind I went through my local mechanic, but the end result was awesome!
Number of dealership visits=1, Last visit date=16 OCT 03, Date report submitted: Oct 20 22:52:20 EDT 2003

Sales=Excellent, Service=Good, bought there=Yes, scv_there=Yes,
Heard a lot of good things about Fino's, so I tried it in July 2002. Every time I went there they were very courteous and knowledgeable and I made a great deal. I feel like family. Every time I go there, there is a Dunkin Donuts right in their lot. What more could you ask for? Everyone raves about the service, I love my Wrangler!
Number of dealership visits=5, Last visit date=July 2002, Date report submitted: Sep 17 19:32:30 EDT 2003

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
Just bought my 5th vehicle a dodge ram hemi another great experience I would never go back to the games and hassles of others I have tried, I was treated like family got a great deal and the service is second to none, just had to share this hidden gem!!!!!!!!
TEST DRIVE A HEMI !!!!!!!!!!!!!
Number of dealership visits=5, Last visit date=May 2003, Date report submitted: 06 Sep 2003 13:44:07

Sales=Poor, Service=Good, bought there=No, scv_there=Yes,
I spoke to an older gentleman when looking for a truck, he did not seem interested, I told him that if he could get the vehicle that I was looking for and at the right price I would purchase the vehicle from him, he told me no problem, he found the truck I wanted Dodge Ram Sport with al options, he said he would have it there in the next 2 weeks. I checked with him periodically. He told me it had come in and that I should come up, I went up only to find that he just sold it to another person. I purchased a truck at another dealership. I also had service done at this shop, I was driving on the north shore (MA) and my fog lights suddenly went out. I took it to a dealership up there who told me it was the switch, he could not fix it that day and I needed to get back home so the dealership filled out paperwork for me to take to a service center. I notified my service center at Fino, and they said no problem it wont take that long. I showed them the paper and then they took my truck right in. After 4 hours the mechanic came to me and said it looks like the switch is bad and we wont be able to fix it today. (well hello I showed him the paper from the other dealership) I proceeded t tell him I knew what the problem was and I just wanted the switch replaced. He obviously did not read the paper and tried to chase the problem himself. Needless to say I had to return another day. Radio problems, the same thing, I took it back 10 times before they installed the correct radio with steering wheel controls. This dealership is the worst one I have ever seen. They don't care about their customers.
Number of dealership visits=3, Last visit date=2001, Date report submitted: 31 Mar 2003 15:26

Sales=Poor, Service=Don't Know, I went in to purchase a Jeep Liberty and the salesman couldn't be bothered. I asked to take a test drive and felt as though I was wrong to do so by the attitude I received. The salesman, an older gentleman, only spoke to my husband and not to me. When I was finished my test drive, the dealer took the car back to it's original parking spot without asking me first if I was interested in purchasing it or not. He was rude, sexist and I would never buy a car from a salesman that refused to address as a person. I'm a 25 year old woman with excellent credit and a decent salary. It was their loss in the end.
Number of dealership visits=3, Last visit date=6/2002, Date report submitted: 17 Dec 2002

Sales=Excellent, Service=Don't Know, 200 over invoice, no hassles. Salesman Joe Santa Maria is a straight shooter! 29 Jan 2002

Sales=Excellent, Service=Good, Was disappointed when I was told that I needed new brake rotors at 33,000 miles. An independent shop turned them with no problem for $129 with a brake job, opposed to the $400 from the dealer.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007