Hampden Dodge - Springfield, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
How do i explain hampden dodge in spfld ma? well to start they never return your phone calls while i was trying to do business with them my sales man was on the cell phone texting his ex-girlfriend they had me wait 30 minutes waiting for an answer on finance because the finance lady was to busy in conversation with some co-workers until finally she comes out to tell me that they will call me the next day well 3days later i called to let them know i decided to go with another more professional dealership. well getting my deposit was like getting married to a k.k.k. daughter and you are not white! very uncomfortable they were rude belligerent when ask to see the manager the respond was that he is in las vegas but it would be a waist of time because he wouldn't care! these guys are as bad as balise in wilbraham, ma. the manager there mike hounshell if you don't buy at that moment he will harass you until you do or run out! it is very sad that such a nice dealership like hampden dodge is going down the drain!
Submitted by: =javier santiago
Number of dealership visits=1, Last visit date=10/09/05, Date report submitted: Oct 25 16:50:05 EDT 2005

Sales=Excellent, Service=Excellent, When I went in the dealership to buy my truck the salesperson was knowledgeable and very helpful. He made sure I knew all the choices I had and weather these choices meant to me as I had special conditions that had to be met. I would rate higher than excellent if there was a option for it. I had an intermittent electrical problem with the truck and the service department went the extra mile to insure it was fixed right. The Service Manager really cares about his customers problems.
Jack Bross   jjb<at>Achievergroup.com
Number of dealership visits=3, Last visit date=01/14/03, Date report submitted: 15 Jan 2003 13:22:04

Sales=Excellent, Service=Excellent, I have been very happy with this dealership. They have always been pleasant and willing to do whatever needed to help me. I have sent 3 others to the dealership and these people have been happy. I rate Hampden Dodge as the best dealerships in the area.
Number of dealership visits=7, Last visit date=01/08/03, Date report submitted: 15 Jan 2003 12:34:57

Sales=Poor, Service=Avoid, if you have a problem these people are no help t all. Forget it if they are to return your call. They are all very rude. Even the manager has no clue. Good luck if you need something fixed. STAY AWAY!!!!
Number of dealership visits=3, Last visit date=10/23/02, Date report submitted: 23 Oct 2002

Sales=Avoid,Service=Don't Know, I am a repeat customer of this dealer (2 cars, 1 new, 1 used) and the experience I had looking for info on a new Durango today was absolutely horrible. The pressure and lack of training by the sales staff was embarrassing. I am a Dodge brand loyalist but I will never step foot on that lot ever again.
Date report submitted: 12 Jul 2002

Sales=Avoid, Service=Poor, I bought TWO (2) Intrepids from them, one they "misrepresented" the mileage by over 5,000! They switch sales people every other month, same with service. Not fair in dealing with repeat customers when they have them. Very poor product knowledge, prices are HIGH!!!

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007