Herb Chambers Dodge - Danvers, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Salesperson Rich U. was great; the sales manager was playing the typical games and kept coming up with new "bottom lines" but the finance guy was the worst. He quoted me a finance rate only to find out he was playing with the rate to sell me an extended warranty. When I caught him he miraculously lowered my finance rate and I got the warranty for less of a monthly payment than he had originally quoted without the warranty. I would never go back there; too bad, I liked the salesman.
Submitted by: Withheld by request
Number of dealership visits=1, Last visit date=09/07/07, Date report submitted: Sep 13 14:03:10 EDT 2007

Sales=Poor, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales people are very deceptive to say the least, i was filling out a credit ap before even seeing the truck i wanted to test drive, they gave me a quote after one hour of haggling but when we were in the finance office two hours later after waiting i was told the finance amount was $2000.00 higher than the sales manager said it was he even wrote it down on paper but said we didn't understand that it did not include my trade payoff amount, i asked him 3 FFFF times what amount we were financing and he wrote it down on paper but again when we got to finance managers office it changed by 2000.00........do not trust these jerks, it sucks that they have to try to screw hard working people like this but that's the way they do business, just beware......i was wanting to leave after the change in figures but all of a sudden they changed the figures amazing isn't it!!!!!  idiots pure jerks!!!!!!!!!!!!!!!
Submitted by: tooltek1[a]msn.com
Number of dealership visits=3, Last visit date=2-16-04, Date report submitted: Feb 16 22:19:17 EST 2004

Sales=Avoid, Service=Fair, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I went to pick up my car after having service. I mentioned to the Finance manager that I might be interested in trading in my intrepid but want to find out what it was worth for a trade in. He then hooked me up with Jack.Nice enough guy in the beginning. He even spent time digging a car out of the snow for me to test drive. To make a long story short I kept asking for answers like what was the trade in value and did you find out my pay-off. After 3 hours and informing Mr. Jack that I needed to leave and I wanted my spare key and to know where he left my car. He became rude and told me my car must be out in the parking lot somewhere or maybe in a snowbank. I insisted that I wanted my spare key and that I would not be making any decisions that night. He then disappeared again. I finally just left on my own to search the parking lot for my car. I will never return. I felt like I was being held hostage via my spare key.
My first priority was to lower my payment. Well, hello Jack did you not hear me or did you just not care.
Jeannie
Number of dealership visits=4, Last visit date=12/08/03, Date report submitted: Dec 9 09:39:02 EST 2003

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
I called and spoke to Jack looking for a used Volkswagen Beetle for my mother. He told me they had 4 in stock. We drove down from Northern New Hampshire to look at them, only to find out they did not have them on the lot. They were at another location. He told me the first step in buying a car is filling out a credit application. I thought the first step was actually SEEING the car, then driving it. He was so rude and deceptive. Needless to say we left, and he missed out on two sales, because when we went to another dealership, she found a Beetle and I purchased a brand new Kia Sedona mini van.
Brenda M.
Number of dealership visits=1, Last visit date=August 25, 2003, Date report submitted: 26 Aug 2003 09:44:01

Sales=Don't Know, Service=Avoid, bought there=Yes, scv_there=Yes,
For the last time I have brought in my 2002 Dodge Grand Caravan for service. The airbag light never shuts off. And also they found out that the steering column needed to be replaced. Now I know for a fact that it does not take 4 @#@#@#@#@ days to have a part shipped in and they are so oh well attitude. I'll tell you this stay away from Herb Chambers and stay away from all Chrysler products they all suck! Fool me once shame on you. Fool me twice shame on me!! Once my van is fixed I'm going to the nearest Ford or Chevy dealer and dumping it for a SUV. Screw you Herb Chambers & Dodge!!!!!!!
Jerry White
Number of dealership visits=6, Last visit date=8/14/03, Date report submitted: 19 Aug 2003 14:45:27

Sales=Excellent, Service=Excellent, no comments offered
Number of dealership visits=2, Last visit date=May 2003, Date report submitted: 15 Jul 2003 16:50

Sales=Poor, Service=Avoid, bought there=Yes, scv_there=Yes, no comments offered
Number of dealership visits=8, Last visit date=11/20/2001, Date report submitted: 27 Feb 2003 10:27

Sales=Avoid, Service=Don't Know,
When someone, especially a sales manager, calls your mother a bitch and a liar for not buying a car, there's a problem with the place.
Date report submitted: 14 Jan 2002

Sales=Good, Service=Good,
Herb Chambers Dodge is a very good dealership. You may have to wait for a salesman since they have a lot of traffic in and out, but the difference in price you can get is well worth the wait. They were the ONLY Dodge dealer in the greater Merrimack Valley area that had a Ram sport that I wanted, and they had more than one in stock! Had a good selection of trucks, and very good discounts on new Dodge Rams. I ended up getting $5300 in discounts and rebates.

Posted to the TDR:
Get your truck out of there and don't let them ever touch it again!!!!! I have had dealing with these fraud-laden, moronic, rip-off artists. These are the guys who tried to sell a truck that had been hit by a plow truck...and they didn't notify the potential buyer. As for shocks, RS 9000'sa re about 70 a whack. As for labor, I live in Everett, about 30 minutes from you. Easy enough to do. The service rep flat out lied to me and the other reps regarding my tranny problems. They refused to hook a gauge to it, even though MoparMuscle had pinpointed the problem to a gov pressure solenoid. I could go on for hours about these idiots!!!!. I hope someone form this dealer reads this page because I want everyone to know that HERB CHAMBERS DODGE of DANVERS, MA is a 5-star bunch of........

Posted to the TDR:
Ok, I know I have said that Herb Chambers Dodge in Danvers MA really s%^ks, but this really shows it. A friend of mine was looking at buying a 01 Ram sport, so she asked me to take a look at it with her. I warned her about Herb Chambers, but they were the only ones that had what she wanted. Well, The sales "kid", all of about 19, was a complete A$# hole. He didn't even talk to her, even though I told him 3 times that she was the one buying the truck. THEN he tells me that this is too much truck for her. She was about ready to slap this little kid around, She expressed her displeasure with his attitude. At this point I asked her if she believed me that this place was a good site for nuclear testing. Well, in the end, she ordered the truck from where I got mine...210 miles away in New York. For 50 clams above dealer invoice.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: September 19, 2007