Ira Dodge - Medford, MA

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Excellent, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
I have bought in my 1999 Intrepid 3 times now, and each time, the car was fixed within a reasonable amount of time, and correctly the first time. I have not had any issues at all with their service. I will say it's not exactly cheap, but then it's the dealership and I have no
comparisons to make.
Submitted by: Joseph Misdraji        jmisdraji[a]yahoo.com

Number of dealership visits=3, Last visit date=3/2007, Date report submitted: Sep 26 08:05:23 EDT 2007

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Only problem in 3 years was a faulty sensor. Bought optional equipment through their parts dept. Quick access if not in stock.
Submitted by: Withheld by request
Number of dealership visits=3, Last visit date=9/13/06, Date report submitted: Sep 18 11:59:02 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: Ayala, Ramon
Number of dealership visits=6, Last visit date=2/06, Date report submitted: Apr 26 12:02:18 EDT 2006

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Bought a 1996 Dodge Grand Caravan here when it was still Victory Dodge. Within 6 months, transmission failed, they replaced under warranty. 7 transmissions later, the problem is still not fixed and they are telling me there is nothing left to be done with the car, time to buy a new one. This car has no other major problems other than maintenance stuff, the ONLY problem has been the transmission and they can not fix it. Very frustrating. I will never do business there again and neither should you
Number of dealership visits=at least 12, Last visit date=1/04, Date report submitted: Jan 31 16:12:10 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
My Aunt recently been having a "check engine light on" problem with her 1996 Caravan. Back in 4/6/02 she brought the vehicle to Auto Tech repair. They spent 5 hours on their diagnostics and did not find a problem, so they sent it to the dealership for an "expert" diagnostic. To which, nothing was found bad, but light still on... So Auto Tech told her she needed to have EGR valve, head gaskets, water pump and timing belt ($1800) replaced to fix the light on problem. But the light still came on intermittently thru out the remainder of 2002. As of 4/17/03.. sick of having the light on, and in fear of breaking down, she brought the vehicle to IRA Dodge Medford. they diagnosed it this time to needing major tuneup, and an emission service(?)...$800 dollars later, she picks up the vehicle and before she can leave the IRA's service yard, the light comes back on! She brings it right back, to which the manager tells her..due to the emission service, this can happen due to break up of carbon and should clear up...The light became on again, several times later...Frustrated, she brings it back to IRA...Now they diagnose the problem to low compression in cylinder head, and they need to disassemble the motor AGAIN...Of course she denied to have it ripped apart again since it was just done in 2002. My gripe over the whole situation, is that IRA did not diagnose the problem properly, cause if they did, they would of found, "low compression problem" and how they just diagnosed it needing a tune up and emission service and charged her for stuff she didn't need. I believe this company saw a woman who did not fully understand to what was the real problem with her vehicle and took her for a ride. This happens all the time to woman!
Number of dealership visits=3, Last visit date=5/10/03, Date report submitted: 13 May 2003 15:09

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes,
1st service: Took truck in for service on a Monday. Water pump went bad. Parts had to be ordered, finally got truck back on Friday. 2nd service: Took truck in on Monday, got rental car courtesy of Service Contract (5days max.) Some things fixed, parts ordered but did not arrive until following week. Rental car turned in after 5 days. Took day off (courtesy rental used up previous week so I had no way to get to work) to leave truck to finish work but they still needed one part to finish job. Took truck in today, Saturday, and found it had not been touched since I left it at 8 a.m. They had "forgotten" about my truck. "So sorry...) Waiting for G damn parts for days. And the killer of this whole experience is this is a 1999 Dakota Club Cab 4x4 with 48,000 miles!! What a piece of junk truck. Will never, ever buy another Dodge product again!!! Sending this URL and this information to Daimler/Chrysler too.
Number of dealership visits=2, Last visit date=March 8, 2003, Date report submitted: 08 Mar 2003 12:31

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: November 18, 2008