Motor Quest Dodge - Melrose, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, I bought my 2001 Dodge ram 2500 V-10 from a dealership in upstate NY, but live in MA. When I brought it in for service to Motor Quest, I was treated like a criminal. Conveniently, they could not find any of the problems I had listed (even though the exhaust was falling off and the coolant recovery tank had a hole in it). They said they took it for a 20 mile test drive to check the innoperative cruise control, but the mileage was identical to when I brought it in...new law of physics here??? The General manager said "I have no control of the service dept..." Now I bring my Ram 210 mile for service to the dealership I bought it from.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Sales=Excellent, Service=Poor, Sales was excellent. See Mark Rogers!! Service is pathetic. I was a dealership mechanice for ten years until switching careers. Truck blew rear axle pinion seal next day in first 100 miles. The service department immmediately gave me a hard time, wouldn't give me a loaner and I had to leave truck overnight. Drove truck another 5000 miles...same leak. They replaced yoke, stating it was pitted (couldn't see that the first time?) and new seal again. Approx. 2000 miles later started hearing a whine from rear end which has gotten progressively worse. Took truck in and service manager accused me of giving him a hard time because I didn't have any confidence in them setting up a rear end properly. (gee, when you drive the seals in with a pucnh and hack up the housing I wonder why). Truck is in there now waiting for bearings which are on order. Think they had anthing to do with this problem. If they just gave me the parts I would have fixed it myself. When this is settled i am done with them.

Sales=Don't Know, Service=Poor, Service was good, but I thought that work was done by the time spent on the job to repair the problem. Not by the time it takes to do it in the Repair book rated time. I had them remove the bumper on the front of my dodge. So I thought 20 mins. At $75.00 an hour. What the max could the labor be to do the job? $25.00 or $50.00 dollars. No they charged me the book rated time to replace the bumper. $136.00 !!! This is crazy. For six bolts holding a bumper, which they must have removed with a air powered impact wrench. I called and Asked why I was charged this much. They said it is what they charge to do the job in the tech rate manual. I said, but I asked for the bumper to be taken off. Not replaced. So the time of labor should be half or a third of the time of that. They said no, that is the way they do things and charge to do the job. I also so had my a.c. repaired by them. Which I could not understand how a repair job could be charged over $680.00 in lab! or for work which most likely took five or the max of six hours. I feel raped. If all dealerships do work this way. I will never go to one for repair work again.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007