Norwood Dodge - Norwood, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
No comments offered
Number of dealership visits=1, Last visit date=03/15/2004, Date report submitted: Apr 11 12:56:56 EDT 2004

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
Bought a 2002 Intrepid Demonstrator with 8,000 miles. Later discovered that car had been damaged and improperly repaired. Rear Bumper was loose and some bumper components were missing. Won't buy there again.
Steve Smith
Number of dealership visits=10, Last visit date=July 12 2003, Date report submitted: 12 Jul 2003 16:22

Sales=Avoid, Service=Poor, bought there=Yes, scv_there=Yes,
I was offered 12,000 for a 2001 dodge Durango with only 35k miles on it....and they tried to talk me into leasing for 4 years for almost 500.00 a mo...they are pros at B.S.ing and really don’t care about what you feel is a good deal....only how they can rape you...as for service they charge a lot for labor and to top it off take their sweet time in doing any labor....oh and if your only getting minor service done..They even shave down the rotors down so you need to replace them soon....I’ve seen ‘me do it to other people while they were showing me that I needed to replace mine soon. So avoid them if you can.your probably better off driving until your car falls apart. It’s capitalism at its best...Getting f*kd bottom line.....
Number of dealership visits=3, Last visit date=05/01/2003, Date report submitted: 27 May 2003 15:53

Sales=Avoid, Service=Don't Know, bought there=No, scv_there=No,
Went to buy a new 2003 Ram. Sat down with the salesman came up with a price after about an hour of going back and forth. They told me to come back in two days and everything would be ready for me to take the truck home. Went back to get the truck and the prices I was quoted and had in writing went up by about 12%. I showed them my papers with the price that they quoted and they told me that they never wrote down those prices and I must have wrote them down. I told them to keep the truck and give me my deposit back and they gave me a hard time. I met with all the managers and they told me they wouldn't give me my deposit back. I had to go to the Attorney General who helped me out and got my deposit back for me.
I love my new truck, that I bought at Old Colony Motors in Mansfield, MA. I would recommend this truck to anyone. But I say avoid Norwood Dodge. Only use Norwood Dodge to send your worst enemies too.
Bob
Number of dealership visits=1, Last visit date=April 14, 2003, Date report submitted: 17 Apr 2003 10:45

Sales=Don't Know, Service=Poor, bought there=No, scv_there=Yes,
872 APR 00 Recall - Trailer Hitch Reinforcement Brackets I had my trailer hitch recall performed there. I made an appointment 4 days ahead of time at 11:30 in the morning. When I arrived there they told me that I was late for my appointment and that they would try to fit it in. I later called back and they told me that they would not be able to do it that day and I would need to call back and make another appointment. I hung up with them and called Chrysler's consumer hotline. I spoke to someone immediately, I told him my problem, and he mentioned to me that the hitch should take no more that 45 min to fix, and he didn't understand why the dealership wouldn't fix it. I was put on hold by this gentleman, for about 3 minutes, when he returned he said that my truck would be ready in about 45 minutes. When I arrived at the dealership 45 minutes later, I got the snobby service department lady, she proceeded to tell me that I would have to take my truck and make a new appointment. I told her that the truck should be ready about now.
After arguing with her to get the manager, she finally gave in, he came out and said yes your truck has been done. The manager mentioned to me and her that he did receive a call from Chrysler's Consumer department and that it was a mistake and that it should have been done hours ago. And just as I was about to leave I ran into someone getting the same thing done on their vehicle, and I said to that person, good luck with the wait. He looked at me and said "I didn't have an appointment, and mine is just about done" Well It looks like all the service and maintenance will be done by me form now one. I will never truck a Dodge Service Center as long as I live, # Dealerships, 3 Service Centers, all the same result.
Number of dealership visits=1, Last visit date=2000, Date report submitted: 31 Mar 2003 15:44

Sales=Don't Know, Service=Avoid, In 1991 I took my Dodge Daytona in for a clutch replacement. When I picked up the car, one of the shift cables was disconnected, and the speed sensor switch had been broken, rendering the speedometer useless. Also, reverse was where first should be, first was where third should be, etc. I took the car back moments later, and had to wait 45 minutes while they repaired their damage. They claimed the cable "came loose" (it snaps tightly in a ball-socket joint that cant come loose), and that the speed sensor switch "crumbled" when they touched it (the switch was only one year old and it doesn't get touched in a clutch repair). They insisted on me paying $34 for the switch they broke. As to test-driving the car after they replaced the clutch, it was obvious that they didn't, and didn't care. I wrote a letter of complaint to the general manager, zone manager, chamber of commerce, Better Business Bureau and to Lee Iacocca, all certified registered mail. I got receipts back from all. Only the dealer and the zone manager chose not to respond. A Chrysler VP asked me in his letter to try again to talk with the dealer. Since the dealer didn't even respond to my letter, I felt that would be a waste of time. They obviously care nothing about loyal Chrysler product owners. I urge everyone never to patronize this business.
Number of dealership visits=NA, Last visit date=NA, Date report submitted: 11 Jul 2002

Sales=Avoid, Service=Avoid,  DON'T GO HERE UNLESS YOU'RE LOOKING FOR TROUBLE!!!  (Long tale of dealer wiggling around a problem with the oil pressure light and excessive oil consumption.)

Sales=Excellent, Service=Don't Know, Purchased a '99 Quad from Norwood Dodge, and the Sales Dept. was great.  Haven't tried the Service Dept. yet....

Sales=Good, Service=Poor,   The actual representatives have been fine to deal with. However, I had one repair fixed 3 times, and I shot rear breaks due to their inability to correctly diagnose a problem the first time.

Sales=Good, Service=Avoid, Custom ordered 99 Ram, sales department was decent and easy to make the best deal possible. I was over charged for labor for installation of accessories. Sales rep listened and put things in writing as requested. Would consider purchasing from again.

Sales=Don't Know, Service=Avoid, Based on the service here, I would never want another Dodge. They charge for 1 lb of grease when there are no grease fittings in a Caravan.

Sales=Avoid, Service=Don't Know, Was going to buy a vehicle there and all seemed great. Salesmen seemed very good and all too eager to help us. a snafu came up with the financing. We could not decide whether or not to use our bank or theirs. We decided to hold off on the deal and they tried to keep our down payment. The sales people, managers and anyone we dealt with turned like Jekyle and Hyde. They lied through their teeth, hung up on us, gave us a run-around that I have never dealt with before. It was unbelievable! I had to call a lawyer and then get a friend of mine to call directly to the owner to get it straightened out. Synopsis: They put on a good SHOW but that's all it is, an act. I have dealt with a lot of dealers over the years and they were the worst ever.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007