Salvadore Chrysler-Plymouth-Dodge - Gardner, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
August 19, 2004
Last Wednesday, August 11, 2004 I took my 2001 Chevy Tahoe into Salvadore Chevrolet & Oldsmobile in Gardner, MA for my routine oil change. During the course of the work I was told that I needed front brakes, I had only about 200 miles left on them. I asked the charge and was told it would cost me around $600.
I was not prepared to pay this much money out on such short notice so I told them I would call for an appointment.
I made arrangements for a private reputable mechanic (Butler Garage, Dyer Street, Gardner) to replace or repair my brakes today and he was shocked when he looked at them and found them to be perfect.
I am reporting this to the Better Business Bureau or Worcester, Chamber of Commerce - Gardner, and General Motors because I believe this to be inexcusable, especially for a supposedly reliable dealership. I really feel that I was being taken advantage of by Salvadore's. Luckily for me, because I was not prepared to pay out that expense on the day I was in for the oil change, I was saved from an unjustified repair but how many others have fallen prey to their underhanded practices.
I have submitted this claim to the BBB of Worcester, MA. as well as the General Motors Co.
Submitted by: Kay Rousseau   Hubbardston, MA   krousseau[a]mocinc.org
Number of dealership visits=Several, Last visit date=8/11/04, Date report submitted: Aug 20 11:45:20 EDT 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I had a few problems with my 2001 Ram 2500 4x4 quadcab pickup I bought used at Salvadore's. They fixed EVERYTHING!! I did have to pay the 100.00 deductible but they did over 850.00 worth of work. John Z (Used car manager), Paul (service manager) are a great bunch of people! Highly recommended!
Jon Wilson      jonw440[at]charter.net
Number of dealership visits=1, Last visit date=5/1/03, Date report submitted: 25 Jul 2003 12:33:23

Sales=Avoid, Service=Good, Purchased, paid for, took title to brand new Ram diesel. Had to call the POLICE to make them turn the truck over to me. They tried to change the agreement on the trade-in. i.e, they must have decide they did not screw me badly enough. I prevailed..got my vehicle AFTER the police came and I threatened to charge them with Larceny of Motor Vehicle.
Date report submitted: NA

Sales=Good, Service=Avoid, sales are ok , service dept. isn't customer friendly , hours of operation do not work well with customers work schedule . they close at 5:00 pm and not open on sat. every time i call for service appt. i ask for the maint. req. for the mileage , what i get is a oil change. to date and 50,000 miles no other service work has been performed .

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007