Topor Dodge - Chicopee, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Fair, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Rear axle noise, howl @40 mph.The rear bearings and ring and pinion were replaced eight times. I can feel a hard chatter from rear axle on turns.The problem keeps coming back after a few thousand miles. I was told at one time to put a louder exhaust system on the truck so i would not hear the noise.The front ball joints were replaced two times, one of the front wheel bearings replaced, power steering pump replaced once and the check engine light keeps coming on for the same code.
After spending 35,000 bucks and 3500 miles the truck spends more time at the dealership than my driveway. I hope some bigwig at dodge reads this!
Submitted by: dave martel
Number of dealership visits=7, Last visit date=February 2005, Date report submitted: Oct 21 19:11:08 EDT 2005

Sales=Good, Service=Excellent, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Sales department recently from one price format to a hassle free negotiations. Thy seemed honest and up front and the price was real low.
In service, I had an A/C problem and they fixed it under warranty. They are friendly. I got to meet the new service manager and he seems much nicer than the old guy they had. Oh yeah.... it's the nicest facility in western mass.
Submitted by: =revie
Number of dealership visits=7, Last visit date=February 2005, Date report submitted: May 14 18:00:14 EDT 2005

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
excellent sales dept. Went with a friend to get his truck and was so impressed i bought mine. service good, have had no problems with truck except for door gasket which they replaced under warrantee.
Submitted by: Withheld by request
Number of dealership visits=5, Last visit date=12/2004, Date report submitted: Feb 16 10:38:47 EST 2005

Sales=Fair, Service=Avoid, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered  
Number of dealership visits=3, Last visit date=10/03, Date report submitted: Mar 24 15:56:43 EST 2004

Sales=Good, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
They use a lot of slogans like "We are a family dealership and will treat you like one of the family" or "Customer satisfaction is our #1 goal." Don't believe it! The service manager could care less about you and the sales department is average.
Number of dealership visits=3, Last visit date=December 2003, Date report submitted: Dec 16 12:43:42 EST 2003

Sales=Good, Service=Good, bought there=No, scv_there=Yes, no comments offered
Number of dealership visits=9, Last visit date=03/03, Date report submitted: 16 Jul 2003 08:49

Sales=Don't Know, Service=Avoid, bought there=No, scv_there=Yes, no comments offered
Number of dealership visits=3, Last visit date=Feb 2003, Date report submitted: 04 Mar 2003 12:24

Sales=Poor, Service=Avoid, The sales department isn't to bad Price was a little high and they don't want to negotiate. I had a problem in which my truck at full throttle would not shift from 2nd to 3rd it would red line and hit the rev limiter. After spending 2 days and arguing with 3 people in service they told me this is NORMAL.. Yeah right.. Once the service manager told me my transmission was operating normal then gave me the wrong model of the trannie I had I went elsewhere. These people scare me!!! Go elsewhere..
Date report submitted: 08 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007