Tri-State Dodge - Dudley, MA

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Maybe,
My wife and I visited this dealership to purchase a new Dodge ram diesel 2500 standard transmission. Tri State had a two year leftover on the lot in addition to new trucks. Before even quoting a price to us the Salesman insisted that we sign a letter of intent to purchase from them or they could not quote any prices to us. He explained that the letter of intent to purchase was standard fair and we should just sign and not worry about it. My wife has an MBA and myself a BS in law enforcement. Although we were both young at the time and probably looked like a couple of kids to the salesman we sure as heck did not sign a thing. The sales manager came out and explained the same line of you know what to us, then shook his head with a huge frown and explained loudly he was "just trying to help us". And would no longer be able to help us further then instructed his salesman to go help some "serious buyers".
Submitted by: Richard Benson
Number of dealership visits=2, Last visit date=april 2000, Date report submitted: Jul 27 07:56:18 EDT 2006

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
No comments offered
Submitted by: ken olson    kenolson67[a]verizon.net
Number of dealership visits=a lot, Last visit date=12 03, Date report submitted: Jan 31 09:44:10 EST 2004

Sales=Don't Know, Service=Poor, Parts=Poor, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Brought my Dakota in for service two weeks ago. Had a skip in the engine. I was told that it had a burnt valve and the parts were on order, "should be in tomorrow".
Tomorrow came and went. Where is my truck ? "Waiting for a gasket set. We have all the other parts"
2 more days, Where's my truck ? " Waiting for a gasket set. Don't know when it will be here. It was shipped UPS"
1 week passed from the time I first brought it in. Where's my truck? "Waiting for a gasket set. Should be here Monday and done on Tuesday".
Monday. How's my truck coming ? "Let me check. Waiting for parts." I was told parts would be in today. "NO WE DON'T GET DODGE PARTS IN ON MONDAYS" Let me speak to the service mgr !! Service mgr says "Gasket set is back ordered w/ no expected delivery date. I will try to locate one." He called me back, "We will have the parts tomorrow and your truck will be done the day after that." 2 more days, how's my truck? "Didn't someone call you ? We had to order a new head. It should be in tomorrow and done the next day." 2 more days, How's my truck ? "Working on it should be done tomorrow morning" Next day 10:15 am Voice mail from service dept :" We have the parts and are working on your Durango, it will be done this afternoon and we will call you." Same day 4:00 pm. call from service mgr: "your truck is back together but it still not running right" What's wrong? "We don't know. I'm TOO busy to look at it and don't know when I'll have time. Sorry"
Start of week THREE and back to square one!!
YA, them's good service. (NOT!!!)
Submitted by: Ronald Stewart       webmaster[at]mycessna150-152.com
Number of dealership visits=1, Last visit date=10/24/03, Date report submitted: Oct 24 16:15:14 EDT 2003

Sales=Excellent, Service=Excellent, Bought my wife's durango there over the Internet. Mark ? from dealership jumped through hoops to get exactly the right color after my wife changed her mind twice. No hassles everything was upfront and straight forward. My father in law used to be a salesmen so my wife was impressed that no scam tactics were even tried at this dealership. Service has gone the extra-mile in repairs to my Ram and her Durango. They are not afraid to look at TSB printed from the net and actually use the info to perform the correct repair.
Date report submitted: NA

Sales=Good, Service=Excellent, have had to replace rear brakes 3 times due to leaky seals, transfer,transmission leak, brakes locking, both mirrors stripped as shipped, steering box not tightened at factory, fuel sending unit failed, filler on fuel tank broken, front end oil leak, fuel pump leak, lights on dash never work, trip odometer never worked (need 3 days to fix), high squeal out of transfer case lever, oil leak engine after valve lash adjustment. short in trailer attachment, lose brakes to trailer. dealer fixed all but sure is expensive.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or no experience

This page was edited on: February 16, 2007