Century Dodge Chrysler Jeep,Inc. - Mt. Airy, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Fair, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
First off, I have never bought a vehicle here (yet). Second, all of the "good" service managers are long gone. I think things got worse after Charlie Brandenburg left. Harry Shipe was great, also, but now he has been gone for almost a year now. The service writers that have been in there recently aren't much at all, in my opinion. Yes, their service techs. are a bit slow, but they are thorough and have always completed the job to my satisfaction. If you have service done here, I would STRONGLY advise to have another vehicle or a ride handy. They offer "loaner" cars, but they are hard to come by, since they are in HIGH demand. Third, I have dealt with the parts department. Parts have ALWAYS came in when expected and usually less expensive than most other Dodge dealerships in the area.
Number of dealership visits=several, Last visit date=7/2003 Date report submitted: Jul 8 12:45:35 EDT 2004

Sales=Don't Know, Service=Fair, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I called ahead and made a service appointment for 8 a.m. Routine transmission and transaxle maintenance. On day of appointment, I dropped car off at 8 a.m. Went back to pick up car at 3:45 p.m. Car had not moved since 8 a.m. When I said something, car had been moved into service bay. Car was ready about 1 hour later, grease smudge was left on rear leather seat, and service writer forgot to order 2 parts I had requested.
Number of dealership visits=6, Last visit date=3/2004 Date report submitted: Apr 23 12:38:58 EDT 2004

Sales=Poor, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
They don't seem to care about the customer at all. I think it has a lot to do with whom they have hired. its always a "when I get around to it" attitude. i have sat in their service department for 2 hours when the job should have taken 30 minutes at the very most. The service writer (keith) did not follow up on the progress to my car. When i confronted him late in the 2nd hour as to the status of my car he told me its ready. AS if to say it had been ready for a while and he was enjoying watching me wait. that's all for now. i could go on and on. i don't think i will ever go back.
Number of dealership visits=4, Last visit date=1/23/04, Date report submitted: Jan 23 09:14:07 EST 2004

Sales=Excellent, Service=Excellent,
I recently traded my 1999 dodge sport truck 4x4 quad in on a 2002 Dodge Sport truck 4x4 quad with 4 doors. I advised the sales men that if we can"t work out a Deal on my terms I wasn't going to order a vehicle . Within 45 minutes I was smiling from ear to ear, they gave me what I wanted for my old truck as well as ordered a new truck to my specs. Also they have a excellent service manager now. (sincerely a happy customer )
Date report submitted: 27 Mar 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007