Cook MotorCars - Aberdeen, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Poor, Parts=Fair, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This dealership sucks; there's no other words to describe it. I bought my used 1997 2500HD Ram from these jerks. The only fluid that had been changed by them was the oil. The coolant was brown, when I flushed it. As a result of poor maintenance from the previous owner, the motor blew two weeks later. I was given a choice by the service manager; put in a used motor for free and get no warranty on it, or get a Jasper motor. So in goes a Jasper motor, and I had to pay for its installation...I guess the price of the install paid for the Jasper warranty. Then I found that the driver's carpet was soaked, so sealant was applied everywhere that water could come through. Then my truck started pulling to the left. After numerous diagnoses, new brake pads were put on, but Cook never turned the rotors. Then my tranny blew at 96,000 miles. $4000 later, I have a new Jasper tranny. 18,000 miles after the brake pad "fix", and numerous complaints in between about the truck still pulling, the metal backing pad began grinding on the rotor. I was told, "Sorry, 12,000 miles or one year warranty for all repairs". Let's not forget that at this point, I've dropped over $8000 in repairs on this truck. I'm done with these guys. Schaefer and Strohminger Bel Air Dodge now has my business, and they're great. Brake problem fixed on the first try and no more problems. I know that with a used vehicle, you're buying someone else's problems, but dealerships should thoroughly inspect a vehicle, before putting it out on the lot.
Submitted by: Frederic Lynes      stingrayl82[a]hotmail.com
Number of dealership visits=Too many to list, Last visit=2004, Date report submitted: Feb 14 23:26:45 EST 2005

Sales=Excellent, Service=Excellent,
Went there in the summer and left after seeing the truck I wanted bad and getting prices that were way high. Went back due to large inventory of diesels(hugest around!) and was assisted by Sales Manger Chuck and Salesman Chip and another Salesman Tom. They let me run my course testing and climbing and looking at invoices and answering my dumb questions.
Service. Took it in at 1000 miles for steering wheel off center and wander. They actually fixed it to a degree. I may take it back and ask them to set to TDR specs to improve even more but still they got it right for spec.
Date report submitted: 12 Jan 2002

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007