> Dealership Surveys > MD > Fitzgerald Dodge (Auto Mall) - Frederick, MD

Fitzgerald Dodge (Auto Mall) - Frederick, MD

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Fair, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Purchased a 2004 Dodge Dakota Quad cab automatic transmission with the Magnum six. After about 1000 miles I noticed a miss and hesitation between 1500-200 RPMs. I brought the vehicle in for service. It was there for two day in which time the plugs were changed a power something was replaced and the computer had an adjustment made. When I picked up I drove it for approx 40 miles and brought it back, the problem was still there. This time they had it a week during which time I was in contact with the GM Garry Jenkins who had spoke with his service manager and they had contacted due to the fact that they could not fix the problem I was then advised that Chrysler was aware of the problem. What was needed was a new computer "flash" that had not been developed yet! In other words the vehicle could not be fixed! One would think that there dealer would offer an exchange, but the other problem was that all the vehicle that had the auto transmission with the 6 cylinder had the same problem. IMPORTANT NOTE. even thought the dealer acknowledged that the same type of vehicle had this computer problem, they were not going to stop selling them, stating its chryslers problem not ours!. I wound up being offered a vehicle that was $4,000. more and about $92.00 more per month. I had no choice due to the act that they refused to pull the deal. Here's the amazing part. They said that the defective truck, which I owned for about three weeks, ( 1 and a half in the shop) had less then 3,000 miles on it had an admitted unrepairable problem, had depreciated $4,200.00!!!!. I found out why my new payments were $92.00 more. Now here's the sleazy, underhanded part. Needless to say they inflated the negative equity of the defective truck. They took a $3,500.00 rebate and applied it to the inflated negative equity still keeping me in the red for about $1,200.00 If the rebate was applied to the new truck then the payments would have been more in line. After threats of law suits, news paper stories, a deal was finally reached. STAY AWAY FROM THESE GUYS. These guys are underhanded dishonest sleazy car salesmen, and will rip you off and expect a thank you.
These guys are trained to confuse and distort. They assume no responsibility after they make the sale. Say away from these guys and this dealership
Submitted by: Russell Eisenberg    watchman_1900[a]
Number of dealership visits=4, Last visit date=7-20-04, Date report submitted: Jul 26 11:39:33 EDT 2004

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Failed to do the one thing I requested and did a bunch of stuff I didn't really need and charged a fortune.
Number of dealership visits=5+, Last visit date=last week, Date report submitted: Jun 22 14:35:06 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Avoid, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
This is the worst automobile dealership/service department I've ever dealt with. Yes, I would consider buying another DaimlerChrysler product as long as I don't buy it there or take it for service there.
Number of dealership visits=too many, Last visit date=02-02, Date report submitted: Feb 29 18:56:05 EST 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I have tried to by several company trucks there, and the only offer less than half of bluebook on a car that is in perfect shape.(Mustang) Especially with less than 20k miles. Not very friendly either. Avoid.... Other time I tried to deal with them it was a Ford F150 that was my personal truck. I have purchased 8 Dodge trucks and none of them from Fitz...... yes they give me Fitz..............
They have a very nice radio ad and I wish they would live up to it
Number of dealership visits=2, Last visit date=12/3/03, Date report submitted: Feb 9 12:03:23 EST 2004

Sales=Don't Know, Service=Excellent, bought there=No, scv_there=Yes,
I had my truck at the selling dealer and they did nothing for my problem. They only road tested the truck two miles before they told me "NO PROBLEM FOUND".
Buchanan Dodge in PA is where I bought my truck, and I will never return to that dealer. Fitzgerald's has me now
Number of dealership visits=1, Last visit date=4/23/03, Date report submitted: 29 Apr 2003 11:32

Sales=Excellent, Service=Good,
Very nice to deal with. No high pressure sales tactics. Service is always very busy, but they will go out of their way for people who are reasonable. If you go off the deep end you won't get anywhere. I would highly recommend this dealership. Mr. Jenkins is the service manager and is wonderful to work with.

Dealership Rating:
Good sales department, good service
Fair sales, fair service
Conflicting or not enough information
Poor Service or Poor Sales Department
Avoid like the plague!!
Don't Know / No Experience
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This page was edited on: February 16, 2007