Herb Gordon Dodge - Silver Spring, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Good, Service=Poor,
I bought a Dodge intrepid brand new in mid 1999. No one else had ever even tested the car except me and I bought it after 2 test drives. Within 2 weeks of having the car, the front passenger window stopped working. I took it back to Herb Gordon service dept to fix and picked it up later that day. When I was out with my wife and she went to open the passenger door, it didn't open. I had to go around the outside of the car and let her out. I took the car back the next morning and it turns out whoever did the repair of the window forgot to replace some kind of bar that connected to the inside door handle. My next problem was in mid 2001 when I started having transmission problems: the engine did not shift into 2nd gear. I took it to Herb again and was told it was a bad solenoid and needed to be replaced (for a several hundred dollars). I contacted Daimler Chrysler and they said to submit an original receipt and they would reimburse me for all but the diagnostic costs. A couple months later, in 2001, I had the same transmission problem and thought the solenoid was bad again. I took it to Herb again and this time it was a bad part inside the transmissions, so it would cost a few hundred more to fix since it wasn't the previously replaced part. I did not submit the receipt on that one yet, because a couple months later, the right rear passenger window stopped working, and about a month after that, the driver's front window started to stick. It would take several tries and many minutes to open the driver's window. I contacted Daimler Chrysler about it and told them about all the problems I have been having with the car and that if I still had problems after these are fixed that I would take the car back and demand my money back because the car is a lemon. I also told them I wanted them to fix the problems and provide me with a rental car if it takes the day to fix them. Daimler said to take the car in for a diagnostic to see what is going on, and that they would pay enough to "make it worth my while" to get the work done. Since I drive 65 miles per day, the car has over 61,000 miles on it, so the manufacturers warranty is no longer in effect. The problem I have with that is that if there are problems with a car that have nothing to do with the mileage, ones that are defects, they should repair the damage free of charge for the purpose of customer service/customer relations. I don't like Chrysler anymore and I will NEVER, EVER buy another car from Chrysler and I hope to spread the word to as many family members and friends as possible to let them know the problems I have had. No one should have to go through this kind of crap for a car that was bought new and should not have these types of problems. Do not buy from DaimlerChrysler until they fix their problems and start dealing with customers.
Number of dealership visits=NA, Last visit=NA, Date report submitted: 21 Mar 2002

Sales=Don't Know, Service=Avoid,
They overfilled my transmission during trans service. Took 3 trips back and still couldn't get it right. They repaired a loose part on my dashboard. They used some kind of glue goop that got all over the dash and radio etc. Service manager had to fix it himself (mechanics had left for the day). He thought the mechanic must have had a "very bad hangover" that day. Is that any way to run a Dealership? They left one of the bolts out when changing differential fluid! Two of the above I had to fix myself. It took days for them to even get to my truck after I made an appointment. Very, very poor service.
Number of dealership visits=NA, Last visit=NA, Date report submitted: 17 Feb 2002

Sales=Excellent, Service=Excellent,
Sales person got what I wanted, service...very good.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007