Keene Dodge Company, Inc. - Jarrettsville, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Poor, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
I was shopping for a 2006 2500 CTD and brought my BMW in as a trade to Keene Dodge. I was introduced to a salesman who worked in the Used Car lot. This elderly gentleman was very difficult to work with. I asked him about a truck with the navigation radio. He took me over to the parts department to get a quote for a navigation radio, telling me that it was cheaper to have the dealer put it in than order it as a factory option. He found me a 2006 2500 CTD SLT but ignored my requests to see the invoice and continued to show me the MSRP, telling me it was a good price ($44,000). When he finally saw that I knew what I was talking about, he showed me the invoice, which was about $10,000 less than MSRP. I had given him the keys to my BMW, so he could look at the interior, but I instead saw the sales manager (a kid) get into my car and leave. He was gone for 10 minutes. I had my young children with me and had only intended on staying at the dealership to get a price quote (should have been 25 min max). I ended up staying over 1.5 hours, because the salesman kept disappearing for 20 minutes at a time. Since they had my keys, I couldn't leave. They told me that my BMW (a 2002 530i Sport) was only worth $15,000 on trade. When the sales manager returned from his joy ride with my BMW, I demanded my keys back and left.
Stay away from these shysters!!!!
Submitted by: Submitted by: Frederic Lynes    stingrayl82[a]comcast.net
Number of dealership visits= 1, Last visit date=2007, Date report submitted: Feb 18 14:31:29 EST 2007

Sales=Don't Know, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I've had my 98 Ram 4x4 serviced here for years and have never had any issues with their work or the overall experience (call-backs, appt times, etc.) I bought my truck used elsewhere (with 19,000 miles on it) and have had warranty service done here with no problem (intake manifold gasket replaced due to leak). I now have over 150,000 miles on my truck and never hesitate to go to Keene for dealer service - they know their stuff and are pleasant while doing it.
Submitted by: Withheld by request
Number of dealership visits= > 10, Last visit date=May 2004, Date report submitted: Mar 13 13:28:43 EST 2005

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Very nice people. Salesman Oney Law was very helpful and knowledgeable. No hassle buying at it's best. I just purchased my third vehicle from him. Will definitely return and recommend him to everyone.
Number of dealership visits=5, Last visit date=03/25/2004, Date report submitted: Mar 26 07:25:56 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
The last reviewer (below) of Keene Dodge must be on another planet. This is the second Dodge Intrepid we've purchased from Keene Dodge and the other Dodge (Stratus) we have, purchased from the same salesperson (for the Intrepids) when he was at another Dodge dealership, has been serviced at Keene, including warranty repairs. Also, the Stratus had major body damage repaired (hit a deer) in Keene's body shop and the work was superb! Customers are well-treated and staff goes the extra mile.
Number of dealership visits=2 sales; many services; 1 body shop, Last visit date=May 2003, Date report submitted: 23 Jun 2003 15:11

Sales=Avoid, Service=Don't Know,
What a horrible experience! Shopping for used vehicles should NOT be this painful. VERY PUSHY. DO NOT LISTEN TO THEIR CUSTOMERS NEEDS. Should not be a 5-star dealer if this is how they work. Ended up buying a newer, lower mileage vehicle at a much better price from their competitor. No pressure, no hassle. RUN!!!!!!!!!!!
Number of dealership visits=3, Last visit date=12/28/02, Date report submitted: 08 Jan 2003

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 21, 2007