Mussleman's Dodge - Suburban Baltimore, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Don't Know, Parts=Excellent, bought there=Yes, scv_there=No, Buy_DaimlerChrysler_again=Yes,
Sales Dept. was great, from salesman to Manager Tim Wilson. Price was very competitive, in fact it was the best. They gave me a great trade in. Will buy from again.
Number of dealership visits=3, Last visit date=1/2004, Date report submitted: Feb 4 12:16:42 EST 2004

Sales=Poor, Service=Don't Know, bought there=No, scv_there=No,
My 22 year old, college graduate son went to the dealership to test drive a Dodge Ram 2500, settle on a price and leave a deposit so I could pick up the vehicle the next day. After the test drive, the salesman refused to discuss the price of the vehicle. After driving the trade in vehicle he offered a very low trade in value claiming that either the air conditioning did not work or he did not now how to turn it on. It works beautifully. I guess both of these actions were his choice in a free market, just not very high on the public relations scale. However, it seems that the salesman, who could not turn on the air conditioning, had left our vehicle running and locked the keys inside. Alright, anyone can make a mistake. He said he would have the service department open the vehicle. Over 30 minutes later my son asked about our vehicle and when no one could provide an answer he went to the service department and asked when the vehicle would be open. They knew nothing about it. Three pages from the desk did not produce the salesman. For the next hour my son and his girlfriend were privileged to sit in the sales area and listen to the other salesmen complain and make rude remarks about customers they had worked with over the past few days. Finally the salesman returned and with no apology said something like "Here's your keys, come back tomorrow and we'll talk about a price". The next day, my son went to another dealership, negotiated a fair price, put down a deposit and we will pick up the vehicle as soon as it arrives. Needless to say, we will not be returning to Musselman's.
Number of dealership visits=1, Last visit date=Late june, 2003, Date report submitted: 06 Jul 2003 23:18

Sales=Good, Service=Don't Know,
Great Price !!! Ordered a truck for me below invoice price, no BS or major hassle. Mention TDR, they will give you a good deal. Ask for Mike (GM) or Kenny Jr. (Sales Manager) They have a strong truck allocation. Not the most personable folks I ever met. They never call to update me on my order status. I requested that they call me when my order status changes. When I call to inquire they act like I am a major PIA. Other than that, very satisfied. Will post again after I take delivery.
Date report submitted: NA

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007