Tate Dodge - Glen Burnie, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Poor, Parts=Poor, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I am very satisfied with the sales department at this dealership however, the service department literally should be avoided like the plague! My husband and I were both physically assaulted there today by one of the service reps and a manager after expressing our complete
disappointment with their service or should I say lack thereof. It began at 0930 this morning when my husband took our truck in to get a motor replaced for the power door lock. He arrived before 0930 and did the usual sign in procedure. A service rep took the keys and told him that they would find out an approximate time frame so, he would know if he should wait or get a ride home. Almost 90 min. later he still had not been told anything. When he asked for an update he was told to speak to (Steve) who stood directly in front of him for 10 to 15 min. and never acknowledged him (at the service desk). Finally another service rep informed Steve that he had a customer waiting. Still he did not acknowledge my husband but, told his co-worker that he was busy and it would be a minute. When he finally spoke to my husband he informed him that it would be another 90 minutes because they were "waiting on a part". At this point we were quite upset with the way this was handled and my husband decided to leave because it was now lunch time and he had been there all morning. There was also an issue w/how much it would cost but, that was resolved with one of the managers. So, my husband came home to eat lunch and then returned the vehicle to the dealership w/in the hour. This time I followed him to bring him back home. At around 2:55pm I called to check the status and was told by Steve that it would be ready at 5pm. Five minutes later he called the cell phone and left a message stating that it would not be ready today and we will have to come back next week to have it repaired. On the message he said that they had not received the part and didn't expect it until 4pm, which would not leave enough time to do the labor. Keep in mind that they close at 6pm and earlier my husband was told that it would be 1 ½ hours because they were waiting on the part. Needless to say we were upset so, we went to retrieve our vehicle and file a complaint with the manager. While I was trying to get the manager my husband walked! over to Parts department and was told that they were "putting the part on right now". Which was not the case at all because our truck was sitting in the back parking lot. When the manager finally came out (Kevin Morton) I began to tell him about our disappointment with the type of service we had received thus far. He stopped me and addressed some issues then proceeded to insult my husband by saying to me "Can he not speak or something, because you seem to be doing all of the talking?" then looked at my husband and said "Does she always have to speak for you?" That obviously upset my husband however, he did not comment on that but, began to express his dissatisfaction with the service or lack thereof. He used an obscene word as he was talking and Kevin jabbed his finger into my husbands face. At this my husband was up against the wall so, instead of stepping back he pushed Kevin's hand to the side and down out of his face. Kevin then came at my husband with his whole body and I attempted to step in between them. My husband moved to the side as someone who worked there grabbed Kevin and held him back while another Chrysler employee (Mark Gorman) rammed through the door and pushed my husband up against the wall. I was screaming for them to leave my husband alone and the same man who pushed my husband then pushed me. My husband immediately called the police. We were waiting outside when the police arrived (our 5 children were sitting in our vehicle). Once the police came up another man who was not there when the incident occurred came out and claimed that he had phoned them also. He stated who he was and began telling the story as he had "heard" it from "behind a wall". He stated that my husband punched Kevin in the face and that they had 12 witnesses who could attest to that fact. This was a complete lie. The officer then asked my husband for his side of the story. He was not allowed to tell the full story before the officer asked for the ID?s of all who was involved. The officer?s then ! followed the man into the office and was in there for quite some time with him and the other Chrysler employees (including the man who physically assaulted both of us) before one of them came outside to get more of my husband's personal info and then return to the office with them. The man who assaulted us came out with a smirk on his face and walked across to the Parts department. Finally the officers came out and only had info for Kevin. When I asked about the other man they said I would have to point him out so, I told them where he went. When they came out with his info we found out that he is an ex-police officer which makes the whole incident even more disturbing. Here is this 37 year old ex-police officer who physically assaults 2 people (one of which is a 5'2" woman) and the whole situation is practically laughed off by the dealership. This is not the first bad experience with this service department that we have had. I once took my Pacifica in for an oil change and was there for hours with my 10 month old baby. The reps at the service counter were outright rude. They would not even acknowledge that I was in the room and there were 3 of them at their desks and no other customers in the room for them to deal with. I am appalled at the fact that this service department can treat their customers the way they do and still claim a 5 star rating. We have bought 2 vehicles from this dealership w/in a year but, we will never buy from Chrysler again. After all of this we did not even get an apology from anyone there for our time wasted or for being physically assaulted by their staff. We will be sure to let everyone we know including all of the military personnel reporting to this area to stay as far away as possible from Tate. If they allow their employees to treat customers this way there's not telling how far they will let them go.
The salesman that we have always dealt with is called "Sarge". He has always been exceptional at helping us find the vehicle we need. And his manager whose name is Shawn I believe has been helpful as well. However, I must say that we will never again give money to a company who allows those types of violent people to work for them.
Submitted by: Chasity Diggs       babysunbird[a]cablespeed.com
Number of dealership visits=2 sales 2 service, Last visit date=30 Dec 2005, Date report submitted: Dec 31 02:19:50 EST 2005

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Too many mechanical problems with my Chrysler that originally fall under warranty.. but when you bring the car in for service for the same warranty issue, it no longer becomes a warranty problem.. They find some new problem and try and relate it to the old one, therefore having you pay for something that isn't wrong, so the original problems warranty can expire.. Basic service juggling.. can't keep replacing a bad part.. it makes them look bad.. so they send your focus to another area.. hoping your warranty will run out before you have to come back in.. bad service.
Submitted by: K
Number of dealership visits=5, Last visit date=11/30/06, Date report submitted: Dec 1 15:09:45 EST 2006

Sales=Fair, Service=Fair, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
No comments offered
Submitted by: Vincent         Vwilliams01[a]hotmail.com
Number of dealership visits=5, Last visit date=12/04, Date report submitted: Feb 16 11:01:57 EST 2005

Sales=Fair, Service=Poor, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Denied warranty work due to modification of vehicle.
2002 Jeep Wrangler Service Problems
Issue 1: The NV3550 transmission grinds from 1st to 2nd gearshift when ambient temperature is very low.
Issue 2: Oil pressure reads 80psi at various times

18 December 2004
1300 - Dropped 2002 Jeep Wrangler off at 7535 N. Ritchie Hwy. Glen Burnie, MD 21061 Tate Jeep of Glen Burnie on was told by Service Advisor Gary Sarvinas that all repairs would be under warranty as the Jeep had ~28,000 miles on odometer and was 2.5 years old.
20 December 2004
1000 - Called Tate Jeep at the request of Gary Sarvinas to inquire the status of the Jeep, spoke to Dave Nock and he stated that I would be called back within the hour.
1200 - Called Tate Jeep again, spoke with Dave Nock, he stated that he would call me immediately after lunch.
1345 - Called Dave Nock for an update, he stated that he would call me as soon as he heard from the Service Technician.
1430 - Dave Nock called to let me know that the Jeep was ready for pick up.
1700 - Dave Nock stated that the Service Technician (Employee #26806) said that the Day Star 1 inch body lift on the Jeep was the cause of the 2nd gear grinding issue. He also stated that the Service Technician advised that I use Automatic Transmission Fluid in the NV3550 MANUAL transmission. (NOTE) The Factory Service Manual strictly mandates that ONLY Mopar manual transmission fluid is to be used in the NV3550 transmission.
I inquired exactly how the 1-inch body lift was interfering with the NV3550 and he couldn't give a reason, according to the Magnuson-Moss Act US Code - Title 15, Chapter 50, Sections 2301-2312: "Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle"
Dave Nock could not tell me who the area/district Dodge Representative was. I was then forced to pay $42.50 for the transmission being "looked at" so that I could possession of my vehicle. According the bill the oil pressure switch was replaced and the oil pressure indicator problem was resolved.

21 December 2004
0300 - Started Jeep and the oil pressure indicated 80psi again.
0400 - Found Technical Service Bulletin (TSB) with the exact symptoms my transmission exhibit, obviously this is a known problem to Dodge and should have resolved with out issue (NOTE the 2000 4.0L Wrangler and the 2002 4.0L Wrangler have the exact same NV3550 transmission): M/T - High Shift Effort NUMBER: 21-003-01 REV A
I simply wanted the transmission fixed under warranty and for Dodge to step up to their contractual obligations.
Submitted by: Dean Taylor      KnightFire01[a]yahoo.com
Number of dealership visits=4, Last visit date=20 Dec 2004, Date report submitted: Dec 21 06:59:47 EST 2004

Sales=Fair, Service=Avoid, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
brought it in for small repair ,,,said they were sure it would be covered by warranty..even if it wasn't it would only be 80.dollars.....when i got the phone call...only 80 dollars turned into 160dollars for just diagnosing what i had already told them was the problem....and still to have it fixed would be around 500. dollars...big difference!!!!Stay away from these rip off artists!!!
Number of dealership visits=3, Last visit date=4-29-04, Date report submitted: Apr 29 15:00:22 EDT 2004

Sales=Fair, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Called 2 days in advance to have van serviced and front end alignment, I was told if I came early they would have it done that day. They open at 7:30am I arrived at 7:15am when I went back at 5:00pm at first they could not find the paperwork then they could not find the van, when they finally found every thing they told me they had not done anything to the van, and I could leave it may be they could get it the next day. I didn't leave it. My van is still under warranty and I think they don't want to do warranty work. I purchased the van new there in 2000 I will never buy another vehicle from Tate.
Number of dealership visits=5, Last visit date=NA, Date report submitted: Feb 10 12:31:45 EST 2004

Sales=Excellent, Service=Good, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
After searching several weeks for a used truck I finally found what I was looking for at Tate Chrysler Automall. My salesman Glenn Sassin had a lot of knowledge on the products and helped me purchase my 2002 Certified Dodge Ram 1500. The finance guy Dan M made my loan process quick and painless. I suggest Tate to all of my friends and family and would purchase from tate again. Thanks Tate....
Number of dealership visits=2, Last visit=12/03, Date report submitted: Jan 6 20:42:41 EST 2004

Sales=Excellent, Service=Excellent, bought there=Yes, scv_there=Yes,
I purchased a Dodge Durango new from Tate Dodge Glen Burnie and have had all services done there as well. I have never had a negative experience at this dealership. Unlike its sister store in Annapolis which is horrendous!
Number of dealership visits=12, Last visit=July 2003, Date report submitted: 28 Aug 2003 23:03:29

Sales=Fair, Service=Poor,
Left vehicle for oil change and several driveability probs.....got, could not duplicate and missed the oil change......when I picked the vehicle up a service writer said if I wanted I could take it to jiffy lube....(duh)!!!!!!! Returned to see why nothing was found and the original writer was , oh well when do you want to bring it back in !!!!!!! They are not open Saturdays so I must leave vehicle and borrow car or get ride to work.....If they cannot satisfy customers how can they be 5 star???????? If you want to maintain integrity of having vehicle serviced by a dealership you are basically screwed. The vehicle was purchased at Musselman Dodge Rt. 40....that is another story !!! I truly believe I have purchased my last Chrysler product.
Number of dealership visits=4, Last visit=Sept 02, Date report submitted: 03 Oct 2002

Sales=Avoid, Service=Don't Know,
I recently purchased a 1999 Dodge Durango from the Tate used car dealership. The salesman (Mr. Riggin) was very condescending and almost downright rude to my wife and I. Had we not spent weeks looking at used Durangos, and had this not had everything we were looking for, we would not have purchased from Tate!!
Date report submitted: NA

Sales=Avoid, Service=Don't Know,
I tried to order a Truck from this dealership for over two weeks. The sales department couldn't give me a price on the truck and did not try to find it out for me. Very poor customer service. The dealership should lose their "5 Star" status.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007