Thompson Dodge - Baltimore, MD

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
Slow, don't communicate. Act like they are hiding something. Aren't up front with issues.
Chrysler/Dodge is not a stand up company. They boast of a great warranty and don't support it. They are not true to their word.
Number of dealership visits=2, Last visit=1/7/04, Date report submitted: Jan 19 16:27:30 EST 2004

Sales=Poor, Service=Excellent,
I've been using Thompson Dodge Service department exclusively for all of my automotive maintenance needs for over 8 years now. I have all 3 of my vehicles serviced there, and 2 of them, I purchased from other Non Dodge Dealers in the Baltimore Metro area. I have NEVER had a problem which wasn't fixed promptly, correctly, and well within the expected time frame. The Thompson Dodge Service Department is the most efficiently and courteously run service department I have ever encountered. They are the best, without question. If Thompson Dodge Service department can't fix it, then it can't be fixed!
Date report submitted: NA

Sales=Excellent, Service=Poor,
Sales department is top-notch. I asked for a specific truck with only certain options and they found it. I told them I would only pay a certain amount for the down payment and gave them a limit on the monthly payment and they did it. Service department is not so good though... took 2 1/2 hours to install a bedliner. Had to reschedule to have clearance lights installed because they neglected to order the lights.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007