Waldorf Dodge - Waldorf, MD

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The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
waldorf dodge is a true 5 star dealer Dave Holcomb in sale was very helpful
Submitted by: tim johnson
Number of dealership visits=3, Last visit date=2003, Date report submitted: Jan 27 17:39:11 EST 2006

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
On 1-06-05, I brought my vehicle to Waldorf Dodge, to receive an estimate for service. I contacted service representative, Michael Lynn and asked for an estimate, for an alignment, upper and lower ball joints and inner and outer tie rods,for my 99 Dodge Durango. Mr. Lynn informed me it would be approximately $1,135.00, for parts and labor, with an alignment. Mr. Lynn asked me to call back sometime next week, in order to make an appointment. On 1-10-05, I called Waldorf Dodge, in reference to making an appointment for service and was transferred to mechanic "Rob". I informed him of service needed , and made an appointment to bring my vehicle in, on 1-11-05, at 0900. On 1-11-05, at 0845, I put my vehicle in for service, at Waldorf Dodge, for the upper/lower ball joints, inner/outer tie rods and for an alignment. On 1-12-05, I received a phone call from "Rob" who informed me the service would take a couple of days and he'll see if he could save me a little money on the original estimate. On 1-13-05, I received a call from "Rob" asking me who gave me that estimate ($1,135.00), that the service is going to require inner tie rods and that's going to cost more. I informed "Rob" that I received the estimate from Michael Lynn and believed the work for inner tie rods, was included. I explained, the most serious problem, involving the excessive tire ware, was located on the inner front tires and believed I requested inner tie rods. I continued, stating I was not 100% sure, but was confident I mentioned the inner tie rods, upon my initial request for service. "Rob" stated he needed to check, called me back and said they would do the work for the original estimated cost of $1,135.00. I agreed, and "Rob" informed me he would contact me when the job was complete. On 1-15-05, at 1236, I called Waldorf Dodge, concerning the status of my vehicle. I was told my vehicle was ready and the cashier had my bill, which was for $1,292.56. I arrived at Waldorf Dodge, on 1-15-05,at 1330, to pickup my vehicle. Upon paying for the service and receiving the service invoice, I noticed the service was completed on 1-13-05, at 1209. I asked the service advisor to check and confirm, when the service was completed on my vehicle and he confirmed 1-13-05,at 1209. I asked why wasn't I notified that my vehicle was ready for pick-up, that I had to call, in order to find out. I further advised, that I have been renting a car, while my vehicle was in for service and was incurring addition unnecessary rental costs. I could not understand, why no one contacted me and was very upset about the inconvenience it is costing me, along with the additional cost for the service conducted and the additional cost, for the rental car. The service advisor, informed me there was no manager working this weekend, but I could contact the service manager Michael Lynn on Monday (1-17-05). I waited another 15 minutes, while an employee searched for keys, to another vehicle, that was blocking my vehicle in the parking lot. I wanted to complete this survey in order to inform you of the service I received and in hopes that the problems I experienced, will be corrected.
In reference to the question, would I consider buying a DaimlerChrysler product again? My answer is, not if I can help it. I own a 99 Dodge Durango and a 98 Dodge Avenger. I have maintained the required maintenance,on the Dodge Durango, along with a few other preventive maintenance services, ie transmission, breaks and ABS sensor, etc.. At around the 100,000 mile mark, I have experienced nothing but problems. In 2004, I have replaced an alternator, water pump, fan belt,and ABS break sensor In addition, the premium stereo system is going out, steering wheel stereo volume switch came apart, cruise control does not work, the gear shift lever is unsteady and the transmission is lagging, from 2nd to 3rd gear. Unfortunately for me, I have had my vehicle for service quite often in 2004 and had 4 new tires put on (late Aug 04)and no one (mechanic)noticed or informed me of the problems I was experiencing with the worn upper/lower ball joints and inner outer tie rods. I can only anticipate that the problems with my Dodge Durango, are only going to continue and will be looking to purchase another vehicle soon and will not be looking at any Dodge product. I have given my Dodge Avenger to a family member. She is unhappy with the vehicle and has been experiencing, numerous maintenance problem and expenses, which are not covered on the extended warranty or any recalls. Thanks for providing this customer service survey and feel free to contact me concerning my responses.
Submitted by: Richard Brown     chichi121902[a]yahoo.com
Number of dealership visits=5, Last visit date=1-15-05, Date report submitted: Jan 15 17:08:58 EST 2005

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I had an 10:30 service appointment with Waldorf Dodge for an oil change. Waited with my wife in the lounge area. One hour later, a service rep said they were beginning to service my vehicle now. Two hours later I asked the lead service rep Glenn the status of my vehicle. He couldn't answer, and headed off to find the technician. He could find neither the technician nor my car!!!! Well, within the next 1/2, and a lot of runaround, he did manage to find the technician, and my car still parked outside. They had forgotten about me!!!! Now One o'clock, "we will squeeze you in"! Should a customer have to be SQUEEZED in when one makes a 10:30 appointment? In my view, Waldorf Dodge should get an experience service team able to handle the barrage of customers that come through there on Saturday mornings, instead of the handful of young kids behind the counter talking about X-Box games. If anyone of them had customer service experience with the ability to manage a workflow, then me and several other customers would not of been disgruntled on this Saturday morning. And finally, give Glenn some time off! He's overworked, and it shows.
misterhills2nd[a]yahoo.com
Number of dealership visits=4, Last visit date=May 22, 2004, Date report submitted: May 24 11:00:00 EDT 2004

Sales=Fair, Service=Avoid, Parts=Avoid, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
my wife and I recently purchased a 2005 grand caravan. This is our sixth vehicle that we purchased from Waldorf Dodge. We wanted them to install a rear dvd. After they installed it,the dvd did not work properly. The customer relation manager said the technician claimed that dvd systems installed after factory never work like factory installed systems. After speaking with several so called managers, one agreed that this dvd should work like a factory installed dvd. He explained that the technician was not a certified technician and he would have his certified technician look at it. We purchased the caravan a month ago and had it for a week. We hope this gets resolved soon, but we will never purchase another vehicle from Waldorf Dodge again.
The sales manager told me that his customer relations has a lot to do with the problems in communication.
wayne davis
Number of dealership visits=6, Last visit date=05/14/04, Date report submitted: May 16 20:35:28 EDT 2004

Sales=Avoid, Service=Don't Know, Parts=Don't Know,
This was the worst service and treatment that I have ever received as a customer. Our salesman, the finance guy and the manager are rude, and unprofessional. We were buying a 2003 dodge intrepid, it was in good condition, 29k miles with a decent price at 10900. We decided to buy it and told them we had a trade in, which they agreed to give us at least 500 for, with this trade we still owed so we would add that to our new vehicle financing. Everything was agreed upon, we came in the next night around 730pm. As we first walked in the first question asked was "where is the check", which was totally inappropriate because we hadn't done any pricing or had a definite number, so they basically wanted our pre approved check to see how much they could go up to. I refused to give them the check until everything was calculated, so they then asked for the title to the trade. We told them before that we did not have the title because we still owed, that they would get the title from the bank as we discussed. At that point, the manager said no we need to give him the title now, I told him we discussed it earlier and they would get it from the bank. It was about 830 pm at that point but luckily our credit union had a 24 hr loan line which we called and let them speak to the manager about it. All of this should have been done earlier that day, not at the time when we came in to buy the car. He said he could not wait for the title, so we said fine , we will leave, so he supposedly called his boss and found it to be ok....right. We were then given a credit application, after specifically saying that we had our own financing. The salesman said "oh, this is just to get your information, sign it" , we refused because it was a credit application. Around 9:30 we finally get to the point of doing the deal, the finance guy, for some reason put the price of the car in the computer as 14900 and the trade in value as 5,000. What we discussed was 10900 with a trade in of 500. He said "oh, we just put it in this way because that's the dsrp", we said fine as long as the price comes up the same. He does everything in the computer, gives us the price, we agreed, filled out the check and gave it to them. At that point they asked for the registration of the trade, which we did not have and were not told that we needed to have. So, now they don?t want to take the trade, again. We said fine, we will leave, the finance guy got very rude and derogatory with my husband and it then was an argument. The manager came over and said we could call the bank back and they could verify the vin which they did. At this point we were very upset over how unprofessional they were and how they were treating us. But we still wanted the car. So we then get to the application for title which said that the car was 14900 and that we were to pay 5% sales tax on that price. I said no, we were told the car was 10900 we will pay tax on 10900. The finance guy then started yelling at us saying that "but you get 5,000 for the trade" like we were stupid. He also kept saying " we are a 5 star dealer". So we said fix it or we are leaving, so once they fixed it, the price of the car came up to be 200 dollars more. At that point we said were not paying more, and our check was filled out. The manager told us to write a personal check, we refused. In the end, we decided to get the car at the inflated price because the extra tax was about 200 dollars anyway. My advice is to stay away from these people, they do have some good deals, so if you want to deal with them, YOU MUST stay on top of them and be alert. They will try to screw you over and wont make any changes until you say that you will leave. I didn't realize it that night, but the next day I realized that the reason they inflated the price was to get a higher commission
Number of dealership visits=1, Last visit date=January 2004, Date report submitted: Jan 25 16:52:06 EST 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Bought the truck there, and have had 3 excellent service visits/issues resolves. Would/will buy there again, and am happy with the service dept.
Number of dealership visits=5, Last visit date=12-24-03, Date report submitted: Jan 7 14:30:28 EST 2004

Sales=Excellent, Service=Don't Know, bought there=Yes, scv_there=No,
Salesman was "John". I bought a RAM 1500 truck under the friends/family program so he knew up front he was not going to make much (if any) money, yet he took his time to ensure I was satisfied with my experience. He was professional and treated me like a customer should be treated. Financing was handled quickly and professionally. The only complaint I have is that if anything, the transaction was in fact maybe TOO fast. I ended up leaving there with my truck but only with less than 3/4 of a tank of gas instead of it being delivered full. Other than that, no problems at all. Note that my wife went to the dealer and ended up buying a Neon SRT4 off the showroom floor about 3 weeks later, just this past weekend (labor day)! Thanks Dodge --
Steve S.
Number of dealership visits=1, Last visit date=August 03, Date report submitted: 03 Sep 2003 13:27:36

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
The service department at Waldorf Dodge is horrible - their staff is extremely rude and I refuse to have my van serviced there.
Number of dealership visits=5, Last visit date=November 2001, Date report submitted: 07 Jul 2003 09:27

Sales=Avoid, Service=Avoid, bought there=Yes,
I bought a 2001 Dodge Neon ES from that dealership in 2001. The car had 7k miles on it. It was originally sold to me as 'new' I went in and they flipped paperwork on me. Stating that the vehicle was used. I then took the car in to get a scratch repaired on the front passenger side. When I arrived the following day to pick the car up there was over 6k of damages done to that car! Apparently one of the service people were driving the wrong way out of the service area when another vehicle struck my car! After they (the dealership) paid for the damages on the car, they still reported it to my insurance company. Being the car was struck from the passenger side front bumper and banged up from where the front bumper meets the passenger side of the door all the way down the car, the car just wouldn't drive the same as it used to. Being this the case. I sought to return the car and purchase a new one. I then in turn purchased a 2002 Dodge Neon ACR. 36k is too much money to spend on a single car! They still rolled over payment from the first Neon onto the second one. And even had the audacity to put the negative equity on that car that they caused! Needless to say that 2002 Dodge Neon is no longer in my possession due to a MVA. I was extremely disappointed in that dealership! And being in the military you would think they would have enough respect as to not use someone in that manner! I will NEVER do business with them! They are a HORRIBLE dealership and should be reported to the BBB!
Number of dealership visits=2, Last visit date=NA, Date report submitted: 31 Mar 2003 13:05

Posted to the TDRoundtable:
Yep,: there are some real 5 Stars out there: Waldorf Dodge has given me 5 Star PLUS service and I'd buy a new truck from any one of 'em in a heartbeat.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know / No Experience

This page was edited on: February 16, 2007