Bill Snethkamp Dodge - Lansing, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Don't Know, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
We picked up our 2004 Dodge Ram 2500 Quad Cab Diesel truck after having the front axle replaced on Aug 9, 2007 only to find it had a white scratch down the side and across the mirror and both door handles on the passenger side. When confronted, the service manager immediately denied it could have happened at the dealership. He looked over the truck and offered to buff it out, but then called back and said it wasn't his fault and he couldn't fix the door handles or the mirror. When picking the truck back up the general manager stepped in and still insisted the scratch was there before we dropped the truck off, while the mechanic had stated the day before when we originally picked it up that the scratch wasn't there when it was on the lift. The general manager and service manager told us it was latex paint and tree bark and there was no way that it happened at their dealership. Never an apology or the possibility that it happened there. My husband and I feel completely insulted and that the dealer indirectly called us liars. The general manager all but said that he's sure I believed it wasn't there when we dropped it off, but that it probably was. Also, that he hoped I could smooth things over with my husband, which basically meant that I did the damage and was trying to blame the dealership. We have full coverage on our truck and if I hit something I would call the insurance company and not the dealership. The story as to what was on the truck changed each time I spoke with someone from the dealership. I have never been treated so poorly or rudely. The service manager never even looked up when I showed up with the truck and immediately stated they didn't do it.
Submitted by: Withheld by request
Number of dealership visits=NA, Last visit date=8/10/2007, Date report submitted: Aug 10 19:13:22 EDT 2007

Sales=Don't Know, Service=Poor, Parts=Good, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Maybe,
Took truck in with a failed injector (truck covered with diesel/oil mixture) and crankcase overfilled. Diagnosed failed injector and ordered parts. Called and informed me it was completed. Got home after repair and found oil was extremely runny and still smelled of diesel. Took back next morning and was informed that warranty didn't cover oil change, just parts and therefore suggested that I immediately pay for and have an oil change done to keep warranty in effect. We argued and eventually I paid dealer cost for change but still had to pay. Also had to argue that the $100 deductible was only for driveline warranty instead, engine repairs were no charge till after 5 years/ 100k miles. Left with a very poor opinion of the repair and the way they delivered the truck and irate that the oil wasn't changed and didn't feel that I should have had to argue about warranty costs with his service writer telling him also that there was no charge for repairs. Just a hard headed main service person that knew it all, even when he was wrong.
This truck was traded off due to it's many problems and Dodge's non committal to correct repairs.
Submitted by: Donald Hovarter                donhov[a]modempool.com
Number of dealership visits=1, Last visit date=Aug 2006, Date report submitted: Jul 26 21:17:11 EDT 2007

Sales=Poor, Service=Poor, Parts=Don't Know, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I went in to Snethkamp Dodge to buy my 2001 Dodge 1500. I told the salesman I was only willing to talk in "out the door prices"! He told me that he wasn't used to this kind of talk because most people want to know what their payment is going to be. The price on my truck was 13999, I told them I would give them 14500 out the door, the salesman went to talk to the sales manager and came back with 15000. I told him I was willing to meet him in the middle and he absolutely refused! I asked him, are you sure you want to lose a deal for 14500 over 250 dollars? He looked at me and shrugged his shoulders and said "if that's how it's gotta be". My wife and I left and I test drove another truck with another dealership. I ended up going back and buying the truck because my wife made me realize that it was "only 250" but to me it was also the principal of it, I'd made an offer and they countered, I met them in the middle and they were TOTALLY RUDE ABOUT THE WHOLE PROCESS. I am in the market for a new car now and will NOT be shopping at Bill Snethkamp Dodge!!!!
Submitted by: Kevin Anderson        blankman5000[a]yahoo.com
Number of dealership visits=2, Last visit date=July 2004, Date report submitted: Feb 19 00:45:32 EST 2006

Sales=Poor, Service=Poor, Parts=Fair, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
Worst Service ever from Sales Department. They were upset to find that I was shopping with other Dodge dealerships and refused to refund a deposit after I chose to purchase my Ram from another dealer. The manager was extremely rude about this. I would never consider this dealer, this is the second time my wife and I experienced poor service when we were seriously considering the purchased of a vehicle. If you are considering a Dodge consider shopping at Extreme in Jackson. They are and have been extremely (no pun intended) helpful and competitive on price.
Submitted by: Withheld by request
Number of dealership visits=4, Last visit date=9-2-04, Date report submitted: Oct 1 12:05:20 EDT 2004

Sales=Don't Know, Service=Avoid,
I was told by this dealers service department that they have 1 diesel mechanic that is also their tranny guy and that how they deal with diesels is you drop it off and he gets to it between jobs. They told me it was pretty typical for it to take 2 1/2 to 3 WEEKS for him to even look at my truck - and then you've gotta wait for parts orders, etc. Not only that but getting him to do anything on the truck was like pulling hens teeth!
Number of dealership visits=NA, Last visit date=NA, Date report submitted: NA

Sales=Poor, Service=Avoid,
Salesmen - When I asked if there were any used vehicles that had a particular engine/transmission combination, the salesman just shrugged his shoulders and said "He can't keep track of them, just go have a look and see what you find." I found the keys to my car and left.
Service - When I went to get an oxygen sensor for my 1990 D150 that had the 3.9L V-6 in it, the parts man and the mechanic both insisted that Dodge never put the 3.9L in a full size truck and laughed at me. I took the mechanic out to my truck, showed him the engine, and convinced him with the emissions sticker that it was legit. The parts man then couldn't figure out which oxygen sensor fit my truck, so just handed one to me and said that it'd probably work. I proceeded to replace the sensor at home that night, and realized that they'd given me the wrong part. When I returned the next day to exchange the part, the same parts man refused to give me a refund because there policy is no refunds on electrical items. I had the sales receipt to show that I'd just bought it the day before, and the the anti-sieze applied at the factory had not even been smudged. He still refused. I finally had to resort to yelling to get his, and potential customers in showrooms', attention. ! He finally realized that people were walking out of the dealership and proceeded to give me a refund. I went to CarQuest on the way home, they gave me the correct oxygen sensor without any grief and at half the price of the OEM unit. I'll never go back there.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: August 17, 2007