Century Dodge - Taylor, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Avoid, Service=Don't Know, Parts=Don't Know, bought there=No, scv_there=No, Buy_DaimlerChrysler_again=Yes,
They lie, cheat and try to steal, they also add insult to injury. They have no clue how to make a deal and maybe they don't even care about making a deal. Simply put- go else where for a better deal and better treatment.
Number of dealership visits=one and the last one, Last visit date=August 2002, Date report submitted: Apr 10 08:53:31 EDT 2004

Sales=Don't Know, Service=Avoid, Parts=Don't Know, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I took my Ram 1500 Off-Road SLT 4x4 to Century Dodge in September of '03 for a spark knock in the 5.2L MPI engine. I told Kevin that I needed a tune-up because of a rough idle condition, but it spark knocks also. They did the PCM update and then charged me $76 dollars to tell me I needed a tune-up for the rough idle. I said "No I told you I needed a tune-up when I brought it in, I was just giving you all the available information on how the truck was running" He still made me pay the diagnostic fee.
Then on 3-31-04 I took it in for the second wheel bearing and hub assembly failure that I have experienced with this truck, I too dealt with Zach Flaschman. He told me that the truck needed both front hubs and axle u-joints and would be back on 4-1-04, the next day. I turned down two hours of overtime to go pick it up, it was not ready. The next day Friday,4-2-04, I turned down 2 hours of overtime, again, to go pick it up, this time being smart enough to call and make sure it was finished. I drove the truck 6 miles home, and noticed that it was leaking gear lube out the right axle. I took it back in on monday, 4-5-04. Zach called me on tuesday and said that I would have to pay another $50 deductible because they did not include seals in the original repair and could not attach the axle seals to the same repair order, even though Zach and the service director, David, admit that they damaged the seal putting the axle back in during the u-joint replacement. They told me to call warranty and deal with it myself, that they should be compensated for the work that they do. I agree, if it wasn't work that they caused for themselves. I am furious with these people. In reality, they shouldn't even be charging warranty for the seal they should pay for their own mistake!!! I will never buy another Chrysler product even though I work for them, especially from that dealer, I don't care what kind of discount I get, employee discount is not worth the headaches this truck and dealer have caused my family and I.
glen.adams[a]detroitdiesel.com
Number of dealership visits=3, Last visit date=4-5-04, Date report submitted: Apr 6 13:06:04 EDT 2004

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
I deal with a Gentleman Named Brian Woods. I regained my confidence by shopping for a car when I ran into him. He told it like it is and answered all my questions honestly and fairly. When I first came to the dealership I walked through the New Car showroom and no one there would help me. I wondered around outside and Mr. Woods was walking very fast across the lot and looked like he was on a Mission. He stated that He would help in momentarily and guided me over to the customer waiting area where he offered me a coffee and donuts for my wait. Several minutes went by and Mr. Woods proceeded to take me to his office where he had several customers waiting for him. He very politely excused himself and spent his time with me. He was quick on the computer and had me approved in minutes. Ill tell you that I don't have the best credit in the world and he got right on the phone and got the job done. When I arrived for delivery the car was clean, the paperwork was done and he was ready for me right on time. This is the only time I have ever entered a dealership and had such a smooth delivery, even when i had good credit. I would highly recommend that anyone looking to buy a new or used car go see Mr. Brian Woods. The funny thing is before I left the salesman that wouldn't help me when I first entered the dealership was the person that handed me the keys to my new car. Mr. Woods did the sale from start to finish and explained that he was a finance mgr. and any future contacts could be directed to your salesman or himself. This was a great experience and wished that all sales people were as honest and straightforward as Mr. Woods.
They should find new Salespeople for their new car dept. They need more people like the guys in Used cars
Number of dealership visits=10, Last visit date=01/01/04, Date report submitted: Feb 23 17:25:44 EST 2004

Sales=Don't Know, Service=Avoid, bought there=No,
I took my 1995 ram to Century Dodge for a hoodlatch recall. I talked to Zach, he got the truck in right away, and I told him the hood was stuck shut on the vehicle it was written on the work order. He said it would be no problem they could do the service. I was happy with Zach, but all my problems came the following day. I received a phone call while I was at work, I was told it was going to be $300 to open the hood and change the latch, this made me furious seeing how it was a safety recall, This repair should have been done for free. I called the dealer back minutes after our conversation and told them "Do not touch the vehicle, I'll come pick it up". I arrived at the dealer to pick up my vehicle. Where they had another surprise for me they would not return my keys without a seventy five dollar diagnostic fee. This made me furious they did nothing to the vehicle other than pulling it through the shop door than back to the parking lot. What were they trying to diagnose? I told them the hood is stuck shut, I told them Do Not Touch The Vehicle. It made me sick they would charge $75 dollars to do nothing to a vehicle. I am an Employee at Daimler Chrysler, and it upset me we have piss poor crooks running dealerships. We are busting our butts each and every day trying to put better vehicle on the road. And we have crooks running off our customers with there con artist hold your vehicle for ransom, do nothing and charge you diagnostic fee's anyway tactics. I love my truck and my company, it's truly sad service departments can leave such a bad taste in your mouth. They are chasing away repeat customers with there unfair business practices. It's truly very sad to see this happening......
Number of dealership visits=1, Last visit date=September 2002, Date report submitted: 07 Dec 2002

Sales=Don't Know, Service=Avoid,
I took my brand new 3 day old Ram 1500 Van into their service department. They kept it for 2 days. I came to pick it up and saw that the drink holder console was badly marred and scuffed. I went back into the service desk and had the service manager look at the damage and was told it would be no problem and they would order a new one as they had the engine cover off and must have done the damage when putting it back, it was also dirty and smeared from someone moving it around. They said they would simply order a new one and replace it. Two days later the service manager calls me back and says they decided they would not replace my console top. I immediately went back to the service department and spoke to David Miller, who also informed me that they would not replace my console top. I fail to understand why they returned by van to me with an obvious damage to the same area where they were working and told me they would take care of it and then 2 days later call me and say they will not order the new console top and fix it to the same condition in which I left it in their care. This vehicle was returned to me with damage that was not there when I left it with them and they refuse to replace the console top.
Number of dealership visits=2, Last visit date=10-16-02, Date report submitted: 17 Oct 2002

Sales=Don't Know, Service=Good,
could have been better

Sales=Don't Know, Service=Good,
could have been better these two identical reports were separated by several weeks

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007