Crestwood Dodge - Garden City, MI

Visit Geno's Garage for Truck accessories.

The most recent reports are at the top of the list; the oldest are at the bottom.

Sales=Excellent, Service=Excellent, Parts=Excellent, bought there=No, scv_there=Yes, Buy_DaimlerChrysler_again=Yes,
everyone that is saying that this dealer ship sucks and has poor service, sales, and parts are absolutely wrong. I know first hand that this is one of the better dealerships in the state of michigan. People are just impatient and don't understand that it takes time to get the job done. Next time you are not satisfied with the work do it your damn self. It takes hard work to understand how to work on a car the right ways so ease up and give them a break. If you weren't so demanding and thinking you were the ones that knew everything about cars, when the need the parts and updates then you would not be taking it to get it done so shut up and let them do there jobs.
I would recommend Crestwood to any and everybody that I know!!
heather     princess09280[at]yahoo.com
Number of dealership visits=1, Last visit date=11/01/03, Date report submitted: Nov 15 19:56:29 EST 2003

Sales=Excellent, Service=Avoid, Parts=Good, bought there=Yes, scv_there=Yes, Buy_DaimlerChrysler_again=No,
I have bought 2 used trucks, a new Ram 1500 (problem now), and a new Dodge Neon (problem now). Sales has always been excellent and willing to work out an agreeable deal. The 4WD acted up, service rep noticed light was on, but I was in 2WD. Service found nothing wrong, but mysteriously, all is well now. In October 2003, I did an oil change and found only 1.5 qts of oil, and no coolant in the reservoir tank. Took it in. Service said not the head gasket, but instead the intake manifold gasket, and replaced. One month later, the reservoir coolant tank is bone dry again. Tried to go to Dick Scott, but they can not touch it because Crestwood had it so recently. Crestwood got my truck on Monday evening, returned it Thursday evening having done nothing. They said they saw evidence of a leak, but could not pinpoint a leak. Nothing dripping. Would not look at the gaskets at all. Said it was a non-pressure leak. There has never been a drop of coolant leak from the engine that I have seen. Also, and I told Crestwood, I can smell coolant burning after running the engine. Will not do any work until I can find the leak for them.
Number of dealership visits=5+, Last visit date=November 10, 2003, Date report submitted: Nov 14 14:21:52 EST 2003

Sales=Avoid, Service=Don't Know, bought there=Yes, scv_there=No,
My husbands whole family dealt with a certain sales guy there. He seemed good for a couple of years. We bought a total of about 8 new trucks (entire family). I never liked the guy, and told my husband this on many occasions. My dad 63 years old, went out buy his first new car. He was looking for a "basic" dakota to pull his fishing boat. Being on Soc. Sec. he figured he couldn't go over 200 for a payment. We called our "guy" at Crestwood. He said the best he could do would be $265, with a down payment mind you ( on a truck with no power anything, single cab. I talked my husband into calling a different dealer. We called Century Dodge, they ran their numbers and came back with a worse case scenario no more than $198. We decided to call our "guy" back at Crestwood and ask him why it was so different, he said that " he must not be figuring in taxes", ok , so we called Century back, he said " oh yes I am, I'm figuring your taxes after your discounts. That's Right, the guy we've been dealing with for years was trying to get more money. Needless to say my dad is driving his first new truck, and loving it. His actual payment is 211, only because he got the protection plan that if he passes away the truck is paid for, otherwise it would have been under 200. Crestwood will never get any of our family business again. Entire family agreed to boycott Crestwood, next time we'll go to Century, and if they start messing around we'll go somewhere else.
Never had one problem till 90,000 miles (put on within 3 Years). The water pump went, and then the oil pump. Great running truck. I will stick with Dodge, just not with Crestwood Dodge.
It's nice to know that unless you can diagnose the problem yourself, Crestwood will not fix it. If I could diagnose the issue, I sure wouldn't need them. They are a step below useless.
Number of dealership visits=3, Last visit date=6/2003, Date report submitted: Nov 14 14:21:52 EST 2003

Sales=Fair, Service=Avoid, bought there=Yes, scv_there=Yes,
The worst service ever...Tried to blame me for a bad water pump as coolant was pouring all over their floor. Then called about an oil change to go with and told me my car was not ready. This was a friday afternoon. Closed on Saturday, called to say it was done on Monday, then charged me the weekend for the loaner car without my authorization. To top it off, they spilled coolant all over everything, so when it warms up it smells and when its cold, all the belts are sticky and make noises....They suck!
Paul Weaver
Number of dealership visits=2, Last visit date=04/07/03, Date report submitted: 14 Apr 2003 22:40

Sales=Good, Service=Avoid,
Spent over six months trying to get seatbelts fixed in a brand new conversion van. Parts never available. I go in show them what's wrong. They say they'll order the part and contact me when it comes in... They never do. I call a few weeks later. Oh yeah. Sorry, the parts are in. Bring it in a we'll swap them out right quick. I bring it in the next morning... It takes them over two hours to do it. Thinking I'm sitting pretty good, cause I'm glad that's done. A couple of days later going on a little trip with some friends and low and behold stupid me didn't think to check over the dealerships work... the seatbelts still don't work Not that they didn't change any thing but they fixed it WRONG. A few weeks later, I take it back and show them... guess what they tell me... They say they'll order the part and contact me when it comes in. They never do. I had forgotten about it for a while and called them after a trip to find out what happened. Nothing happened ... part never ordered... I never got a call... NOTHING.... Seatbelts still don't work. I was going to say POOR for SERVICE, but you are better off just avoiding them.
Date report submitted: 18 Jul 2002

Sales=Good, Service=Avoid,
They HATE doing scheduled maintenance and absolutely resist on every level to replace warranted parts that have failed or recalled parts replacement. Never let them replace spark plugs as they have no clue how to gap them correctly. Scheduling an appointment and getting it done at appointment time is impossible. AND, they love to overcharge or charge you for warranted work. PARTS department on the other hand, is fairly reliable and honest...no problems there.
Date report submitted: 21 Apr 2002

Sales=Don't Know, Service=Avoid,
I waited for 4 days for a part to come in. They are changing good parts because it is recommended even though I have changed them. I have to contact them for updates. This was my first time and my last. I will stay with Dick Scott.
Date report submitted: 15 Mar 2002

Sales=Good, Service=Avoid, Changed a working air conditioner compressor that was functioning just fine. I suspect to charge Chrysler for repair work. Routed a hose over a motor mount, big surprise it burst 1 year later. Refused to repair, cost me $300 to fix AC on a 2 year old car. Dealership owner unresponsive. This Chrysler employee now shops elsewhere.

Dealership Rating:
	Good sales department, good service
	Fair sales, fair service
	Conflicting or not enough information
	Poor Service or Poor Sales Department
	Avoid like the plague!!
	Don't Know or No Experience

This page was edited on: February 21, 2007